ENERTRAG

• Erarbeiten von Einzelfallösungen, die nicht im 1st Level gelöst werden können • Hilfestellung für Servicemitarbeitende bei der Fehlersuche an Vestas Windenergieanlagen • Einleiten von Maßnahmen zur Störbehebung • Verantwortlich für Kundenanfragen • Weiterentwicklung von Prozessen, wie technische Arbeitsanweisungen, Wartungsprotokolle • Optimierung von Mängelerfassungsbögen für Angebots- und Auftragserstellung

• Develop case-specific solutions for issues that cannot be resolved at 1st-level (service technicians) • Support service personnel in troubleshooting GE wind turbines • Initiate corrective actions to resolve faults • Regular deployments (throughout Germany) to wind turbines for condition assessments prior to contract takeover • Regular hands-on support of our service teams on and at the turbines with a "hands-on" mentality • Handle customer inquiries • Further develop processes, e.g. by creating and optimizing technical work instructions, maintenance protocols, etc. • Optimize defect-reporting forms to improve quotation and order preparation by service personnel

• You develop case-by-case solutions that cannot be resolved at the 1st level (service technicians) • You assist service staff with fault diagnosis on Vestas wind turbines • You initiate remedial actions to resolve faults • You are responsible for customer inquiries • You are responsible for the further development of processes, e.g., creating and optimizing technical work instructions, maintenance protocols, and other documentation • You optimize defect-reporting forms used by service staff for quotation and order preparation