• Project Setup & Validation: Receive and set up new projects/assignments across multiple systems, ensuring all provided information is accurate and complete. • Project Maintenance: Manage and update project details, including following up with relevant stakeholders to obtain missing or revised information. • Status & Billing Oversight: Maintain accurate project statuses and ensure invoicing and payor details are kept up to date. • Access Management: Provide employees with appropriate access to projects/assignments across various platforms. • Communication Support: Answer incoming calls via the call queue and respond to project setup requests received through group email. • Special Projects: Provide support for ad hoc and strategic initiatives as needed.

• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. • Act as an interface between customers and Endava support teams. • Collaborate with internal/external departments to deliver a high-quality service.

• Review business requirement documents and develop level of effort/timeline estimates and functional designs when required. • Use various documents including product specification documents, Engineering BOMs and Manufacturing specifications to populate Paradigm templates, tables and rules that are used to support the catalog configurations. • Apply mathematical reasoning, logic and problem-solving skills to build various parts of the catalog. • Interact with various representatives from the business including Sales, Marketing, Customer Service, Pricing, Product, Engineering, IT and Manufacturing. • Represent the Catalog Team on assigned projects. • Interact with WTS Paradigm through Teams meetings and Jira ticket communications when needed. • Participate in quality assurance and regression testing of all catalog changes to ensure that new products/features are seamlessly presented to internal and external customers. • Collaborate and support the internal Paradigm applications team as needed. • Work with the integration team on how the configurations flow from the Paradigm software into backend ERPs. • Support and troubleshoot issues related to Catalog Configurations that are received from Customer Service and customers.

• Review business requirement documents and develop level of effort/timeline estimates and functional designs when required. • Use various documents including product specification documents, Engineering BOMs and Manufacturing specifications to populate Paradigm templates, tables and rules that are used to support the catalog configurations. • Apply mathematical reasoning, logic and problem-solving skills to build various parts of the catalog. • Interact with various representatives from the business including Sales, Marketing, Customer Service, Pricing, Product, Engineering, IT and Manufacturing. • Represent the Catalog Team on assigned projects. • Interact with WTS Paradigm through Teams meetings and Jira ticket communications when needed. • Participate in quality assurance and regression testing of all catalog changes to ensure that new products/features are seamlessly presented to internal and external customers. • Collaborate and support the internal Paradigm applications team as needed. • Work with the integration team on how the configurations flow from the Paradigm software into backend ERPs. • Support and troubleshoot issues related to Catalog Configurations that are received from Customer Service and customers.