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Technology is our how. And people are our why.
Service Desk Analyst
Location
India
Posted
84 days ago
Salary
0
Seniority
Mid Level
Job Description
Service Desk Analyst
Endava
• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. • Act as an interface between customers and Endava support teams. • Collaborate with internal/external departments to deliver a high-quality service.
Job Requirements
- 2+ years of experience
- Advanced English language skills - mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication, problem solving and interpersonal skills.
- Open to working with demanding customers and deliver to tight deadlines.
- Adaptable and good team player
Benefits
- Competitive salary package, share plan, value-based recognition awards, referral bonus;
- Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Hybrid work and flexible working hours, employee assistance programme;
- Global internal wellbeing programme, access to wellbeing apps;
- Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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