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Endava logo
Endava

Technology is our how. And people are our why.

Service Desk Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 10,001+Since 2000H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

84 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglishITSM

Job Description

Service Desk Analyst

Endava

• Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. • Act as an interface between customers and Endava support teams. • Collaborate with internal/external departments to deliver a high-quality service.

Job Requirements

  • 2+ years of experience
  • Advanced English language skills - mandatory
  • Passionate about technology (we will teach you the rest)
  • Strong communication, problem solving and interpersonal skills.
  • Open to working with demanding customers and deliver to tight deadlines.
  • Adaptable and good team player

Benefits

  • Competitive salary package, share plan, value-based recognition awards, referral bonus;
  • Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
  • Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
  • Hybrid work and flexible working hours, employee assistance programme;
  • Global internal wellbeing programme, access to wellbeing apps;
  • Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

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