• Provide on-site professional technical support and troubleshooting • Conduct preventative maintenance and calibration of metrology equipment. • Develop innovative solutions to customer challenges and ensure optimal tool performance. • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback. • Manage and resolve quality issues, including submitting DOA or RMA as needed. • Maintain accurate records of service activities and customer interactions. • Travel, up to 75% to customer sites as required to provide support and training.

• Travel to customer or plant sites to perform maintenance, repair, and troubleshooting on chemical pumps, plumbing systems, and field instrumentation. • Inspect, test, and repair electrical circuits, instrumentation, and chemical metering systems, including reading schematics, P&IDs, and process flow diagrams. • Collaborate with internal teams and external clients to resolve technical issues and ensure adherence to USP standard practices. • Maintain accurate documentation of service performed, schedules, and any changes in project scope, using Microsoft Office and collaboration tools. • Operate machinery such as forklifts when necessary and ensure compliance with all safety protocols and PPE requirements.

• Troubleshoot and repair existing devices and document the activities correctly. • Hardware parts replacement, as well as software updates and calibrations. • Perform bi-annual or yearly preventative maintenance as determined by the customer. • Assist in the installation and implementation of new devices at customer locations. • Conduct routine system checks and record data from product tests after installation and configuration. • Maintain and stock parts and tools assigned by the customer. • Per-diem position requiring travel and flexibility. • Available on-call including nights and weekends. • Travel nationally for 1-3 weeks at a time, or when travel is not needed, locally for up to 2-3 hours from home to support customer needs. • Respond to and arrive at customer sites within the service ticket’s Service Level Agreement.

• Provide technical troubleshooting support to installers and other customers via phone or digital channels • Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers • Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network. • Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty • Deliver online or onsite training to customers such as distributors and installers. • Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products • Provide commissioning support (remote or on-site) • Actively collaborate with international and local colleagues/departments to effectively resolve customer issues • Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters • Support the qualification, onboarding and management of new service partners • Accurately document all relevant case information using CRM software • Deliver training sessions to customers or internal colleagues • Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness • Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process