Role Description At AJ Media, our brands live and die by the customer experience. We need someone who can handle high volumes of inbound support while making every single customer feel like they're our only customer. If you're a problem-solver who takes pride in turning frustrated shoppers into brand evangelists, we want you. You'll be the first line of defense and the last line of trust for our customers. From order inquiries to returns and escalations, you'll handle it all — with speed, empathy, and an obsession for getting it right. What You'll Do - Respond to inbound customer inquiries across email, live chat, and social DMs with speed and accuracy - Resolve order issues, shipping delays, returns, exchanges, and billing questions within SLA targets - Proactively turn service interactions into retention moments — reduce churn through stellar support - Escalate complex issues appropriately while owning the customer's outcome end-to-end - Maintain a CSAT (Customer Satisfaction Score) of 90%+ consistently - Identify patterns in customer issues and flag recurring problems to the operations team - Keep helpdesk (Gorgias or similar) organized with proper tagging, notes, and follow-up - Contribute to and maintain FAQ, help articles, and support macros Qualifications - 1–3 years of customer support experience, ideally in an ecommerce or DTC environment - You write with clarity, warmth, and professionalism — even on your toughest days - You handle high-volume queues without losing attention to detail or empathy - You're a natural problem-solver who doesn't wait to be told what to do - You're comfortable with helpdesk tools (Gorgias, Zendesk, or similar), Shopify, and basic CRM - You understand ecommerce logistics: shipping carriers, fulfillment workflows, refund processes Requirements - Experience with Gorgias or ReAmaze specifically - Shopify admin knowledge - Knows how to navigate Aircall Benefits - Join a team that genuinely values CS as a growth lever, not a cost center - Performance bonuses tied to CSAT and resolution metrics - Career growth into CS Team Lead or CX Operations roles - Fully remote position with a collaborative, high-ownership culture - Competitive Salary + benefits (paid leaves, HMO, allowances) - Work with exciting consumer brands in a high-growth environment

• You'll be the primary point of contact for a portfolio of clients, helping them achieve their technical goals while also identifying new opportunities for growth. • You'll work closely with our internal technical teams to deliver solutions that meet our clients' needs and ensure their satisfaction. • Your ability to build strong relationships, identify new business opportunities, and deliver value to our clients will be essential to our success. • Your understanding of the commercial aspects of the business, such as forecasting revenue and managing margins, will be essential in achieving financial targets. • In addition, you will need to work closely with the sales team and account managers to identify revenue growth opportunities and support new business sales campaigns. • Furthermore, your strong customer service skills and ability to ensure high levels of customer satisfaction for IT services will be critical to maintaining and growing customer relationships. • You will need to be proactive in identifying customer feedback and facilitating service improvement initiatives to continually enhance the customer experience.

Role Description As a Complex Healthcare Assistant at Komplex Care, you’ll be providing care and support to a client, whose individual needs include: - Complex Care - Spinal Cord Injury - PEG - Tracheostomy - Bowel Care - Cough Assist - Moving & Handling - Medication Administration - Personal Care Qualifications - Level 2 or 3 NVQ/QCF in health care is desirable. Requirements - Must be flexible & full UK driving license. - At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK. Benefits - 24/7 GP access for you, your partner, and children (up to 18) – because health should never be on hold. - Free mental health support for you, your partner, and children (up to 18) – support should be easy to access. - Life insurance – peace of mind when it matters most. - Home life advice line – everyday guidance when life gets tricky. - Career development – helping you grow. - Wellbeing videos and guided meditations – take a breather anytime. - Earn points for staying active – turn healthy habits into real rewards. - Vouchers for Amazon, Tesco, Nike and more – treat yourself or someone you love. - Up to 33% off gym memberships – save money while staying active. - Employee of the Month – be recognised and win a £50 voucher.

• Support and advise our Dutch-speaking customers via email and phone • Handle customer inquiries, orders, and complaints • Resolve issues in a solution-oriented way until full customer satisfaction is achieved • Communicate with internal departments such as Logistics, Purchasing, and Customer Service • Maintain and document customer inquiries in the system • Provide support for questions about products, deliveries, and returns • Ensure a high level of service in the Dutch market