Mercier Consultancy MD is seeking motivated Polish-speaking Customer Care professionals to join our team in Sofia with a fully paid relocation package. This role provides an excellent opportunity for individuals looking to advance their careers while experiencing life in a vibrant and dynamic city. You will be responsible for delivering outstanding customer service to Polish-speaking clients, ensuring their needs are met with professionalism and care. Key Responsibilities - Provide exceptional customer support in Polish across multiple communication channels including phone, email, and chat. - Assist customers with inquiries about products, services, and account-related issues efficiently. - Maintain accurate records of customer interactions and document solutions in the CRM system. - Resolve customer complaints effectively to maintain high customer satisfaction. - Collaborate with team members to share knowledge and improve service delivery. - Stay informed about product updates, company policies, and industry trends.

Role Description We are seeking a Financial Aid Support Representative to provide hands-on assistance to prospective and enrolled students as they complete their financial aid requirements. This is a temporary support role (up to 6 months) designed to help reduce processing backlogs and ensure students stay on track for enrollment and funding. In this role, you’ll guide students step-by-step through FAFSA completion and related requirements via remote and/or in-person sessions , while working closely with Admissions and Financial Aid teams. Compensation: $24-$28/hr What You’ll Do - Conduct scheduled virtual (Zoom/Microsoft Teams) and in-person sessions to assist students with: - FAFSA completion - FSA ID creation and troubleshooting - Contributor (parent/spouse) setup - Master Promissory Notes (MPN) - Entrance Counseling - Proactively outreach to students with incomplete financial aid requirements via phone and email - Schedule and confirm appointments and follow-ups - Track student progress and document all interactions accurately in internal systems - Coordinate closely with Admissions and Financial Aid teams to ensure timely funding completion - Identify and escalate issues related to verification, missing documentation, or eligibility concerns - Maintain compliance with FERPA and institutional policies - Support team goals related to outreach volume, completion rates, and student readiness Additional Responsibilities - Assist with Exit Counseling outreach and tracking - Support financial aid communications such as reminders, deadlines, and required notices - Help during peak processing periods and special financial aid initiatives Qualifications - High School Diploma or equivalent - 2–3 years of experience in Higher Education Financial Aid - Strong working knowledge of FAFSA, verification processes, and federal aid regulations - Excellent communication skills with a patient, student-centered approach - Ability to multitask, work independently, and maintain attention to detail Requirements - Reliable high-speed internet - Laptop or desktop with webcam and microphone - Comfort using Microsoft Office, Zoom/Microsoft Teams, and web-based systems such as studentaid.gov - Experience with databases or CRM systems (Salesforce a plus) Benefits - Job placement assistance - Financial aid - Work-study jobs to those who qualify

• Design and implementation of innovative solutions in SAP Customer Experience, SAP S/4HANA and SAP C/4HANA • Advising clients on the implementation and integration of SAP Customer Experience and hybrid sales platforms • Agile approach in development projects and use of modern planning tools for software development • Customizing and development of service and sales processes in SAP cloud solutions • Development of user-friendly interfaces in cloud and Fiori applications • Continuous professional development in the Customer Experience domain and application of new technologies

• Serve as one of the primary contacts for Tru-D customers • Work with Regional Sales Manager to align and communicate customer needs • Drive success of customer disinfection programs • Build relationships with Tru-D operators and managers • Communicate effectively with a variety of stakeholders • Identify, manage, mitigate and escalate service issues • Provide training on Tru-D device operation and software • Develop and maintain strong customer relationships • Monitor client performance using internal software tools and reports • Support implementation of new and add-on devices • Assist in sales presentations, demos, and trade shows • Maintain accurate records in Salesforce.com