Title: Client Scheduling Representative/Associate Location: Reno United States Salary Range:$17.81 To $20.00 Hourly Job Description: At Veritext, we focus on the details - so legal teams can focus on the case. About the role: Providing our clients with exceptional service is the foundation of our business. In Client Scheduling (Corporate Services), you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state-of-the-art products and services that will meet their needs. What you'll get to do: - Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner - Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information - Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs - Confirm assignments for the next business day - Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable - Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary - Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met - Resolve issues and escalate as needed to ensure prompt and accurate resolution The kind of teammate we're looking for: - Customer service oriented with strong interpersonal skills - Dedicated professional with the ability to respond to requests promptly and accurately - Must possess excellent written and verbal communication skills - Must be detail oriented, organized and be able to multi-task What's in it for you: - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Hybrid work structure (two days in the office, three days working remotely) - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp - a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Title: Appointment Setter (Legal Services) Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role: We are seeking a motivated and confident Appointment Setter to support business growth by engaging attorneys and qualifying their interest in professional marketing services. This role focuses on initiating conversations, handling objections, nurturing prospects through consistent follow-ups, and scheduling qualified appointments for the sales team. The ideal candidate is highly persistent, organized, and comfortable speaking with professionals while navigating gatekeepers and decision-makers. Responsibilities: Lead Outreach & Prospect Engagement - Conduct inbound and outbound outreach to attorneys to introduce services and initiate conversations. - Engage prospects in meaningful discussions to understand their needs and level of interest. - Ask thoughtful questions to qualify prospects effectively. - Navigate gatekeepers and establish communication with decision-makers. Appointment Setting - Schedule qualified discovery calls for the sales team with interested prospects. - Ensure prospects are properly briefed before scheduled meetings. - Maintain clear communication with prospects regarding scheduling and next steps. Follow-Up & Lead Nurturing - Maintain consistent follow-up with prospects until a clear decision is reached. - Handle objections and concerns professionally while maintaining engagement. - Build rapport and trust with potential clients through personalized communication. CRM & Lead Management - Maintain organized records of all prospect interactions within the CRM system. - Track outreach activity, lead status, and appointment scheduling. - Ensure all lead information and communication history is accurately documented. What Makes You a Perfect Fit: - Confident communicator who enjoys starting conversations and building rapport. - Persistent and resilient when following up with prospects. - Comfortable speaking with professionals and decision-makers. - Highly organized with strong attention to detail. - Self-motivated and capable of managing outreach activities independently. Required Experience & Skills (Minimum): - Experience in appointment setting, sales development, or business development roles (SDR/BDR). - Strong outreach and follow-up communication skills. - Ability to confidently handle objections and maintain productive conversations. - Excellent verbal English communication skills. - Experience using CRM systems and scheduling tools. - Ability to stay organized while managing multiple leads and conversations. - Reliable high-speed internet and professional remote work setup. Ideal Experience & Skills: - Experience working with legal professionals, law firms, or professional service industries. - Background in marketing agencies or professional services sales. - Experience engaging with high-value or professional clients. - Experience navigating gatekeepers and reaching decision-makers. What Does a Typical Day Look Like? An Appointment Setter’s day focuses on engaging prospects and generating qualified meetings for the sales team. You will: - Conduct outbound outreach to attorneys. - Engage prospects in conversations and qualify interest. - Follow up with leads to maintain engagement. - Handle objections and address prospect questions. - Schedule meetings for qualified prospects. - Maintain organized records of outreach activity within the CRM. In essence: you are responsible for turning conversations with prospects into qualified appointments for the sales team. Key Metrics for Success (KPIs) - Number of qualified appointments scheduled. - Outreach activity levels (calls, messages, follow-ups). - Appointment show-up rates. - Lead engagement and response rates. - Accuracy and consistency of CRM updates. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (Outbound Call or Objection Handling Scenario) - Client Interview - Offer & Onboarding

Job Title: Appointment Setter (Legal Services) Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role: We are seeking a motivated and confident Appointment Setter to support business growth by engaging attorneys and qualifying their interest in professional marketing services. This role focuses on initiating conversations, handling objections, nurturing prospects through consistent follow-ups, and scheduling qualified appointments for the sales team. The ideal candidate is highly persistent, organized, and comfortable speaking with professionals while navigating gatekeepers and decision-makers. Responsibilities: Lead Outreach & Prospect Engagement - Conduct inbound and outbound outreach to attorneys to introduce services and initiate conversations. - Engage prospects in meaningful discussions to understand their needs and level of interest. - Ask thoughtful questions to qualify prospects effectively. - Navigate gatekeepers and establish communication with decision-makers. Appointment Setting - Schedule qualified discovery calls for the sales team with interested prospects. - Ensure prospects are properly briefed before scheduled meetings. - Maintain clear communication with prospects regarding scheduling and next steps. Follow-Up & Lead Nurturing - Maintain consistent follow-up with prospects until a clear decision is reached. - Handle objections and concerns professionally while maintaining engagement. - Build rapport and trust with potential clients through personalized communication. CRM & Lead Management - Maintain organized records of all prospect interactions within the CRM system. - Track outreach activity, lead status, and appointment scheduling. - Ensure all lead information and communication history is accurately documented. What Makes You a Perfect Fit: - Confident communicator who enjoys starting conversations and building rapport. - Persistent and resilient when following up with prospects. - Comfortable speaking with professionals and decision-makers. - Highly organized with strong attention to detail. - Self-motivated and capable of managing outreach activities independently. Required Experience & Skills (Minimum): - Experience in appointment setting, sales development, or business development roles (SDR/BDR). - Strong outreach and follow-up communication skills. - Ability to confidently handle objections and maintain productive conversations. - Excellent verbal English communication skills. - Experience using CRM systems and scheduling tools. - Ability to stay organized while managing multiple leads and conversations. - Reliable high-speed internet and professional remote work setup. Ideal Experience & Skills: - Experience working with legal professionals, law firms, or professional service industries. - Background in marketing agencies or professional services sales. - Experience engaging with high-value or professional clients. - Experience navigating gatekeepers and reaching decision-makers. What Does a Typical Day Look Like? An Appointment Setter’s day focuses on engaging prospects and generating qualified meetings for the sales team. You will: - Conduct outbound outreach to attorneys. - Engage prospects in conversations and qualify interest. - Follow up with leads to maintain engagement. - Handle objections and address prospect questions. - Schedule meetings for qualified prospects. - Maintain organized records of outreach activity within the CRM. In essence: you are responsible for turning conversations with prospects into qualified appointments for the sales team. Key Metrics for Success (KPIs) - Number of qualified appointments scheduled. - Outreach activity levels (calls, messages, follow-ups). - Appointment show-up rates. - Lead engagement and response rates. - Accuracy and consistency of CRM updates. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (Outbound Call or Objection Handling Scenario) - Client Interview - Offer & Onboarding

• Handle warm inbound and warm outbound calls from patients who have already submitted inquiries • Contact new leads within 5 minutes of form submission • Follow provided call scripts to qualify interest and book appointments • Conduct follow-ups with existing leads (weekly, bi-weekly, and older leads) • Schedule appointments accurately and confirm patient details • Maintain clear, friendly, and professional phone communication • Log call outcomes and notes in CRM systems • Support front-desk coverage as needed