• Execute the People Technology roadmap across strategic initiatives, including AI (Claude/MCP), automation (n8n), and system integrations (ADP, Netsuite, LMS platforms, etc.) • Own change management and adoption for all major People Tech initiatives, including defining communication strategies, stakeholder enablement, and rollout plans • Establish and drive governance frameworks across systems, including access controls, change management processes (CAB), and ITGC compliance • Ensure Darwinbox remains the system of record while enabling a cohesive ecosystem across payroll, finance, and other enterprise systems • Lead cross-system design thinking, ensuring alignment of data models, integrations, and reporting frameworks • Partner with senior stakeholders across People, Finance, and IT to align on priorities and drive execution • Provide leadership and oversight to the execution layer and support program delivery teams, ensuring alignment and removing bottlenecks • Continuously identify opportunities to improve efficiency, automation, and user experience across the People Technology landscape

• Monitor and manage team members time tracking and attendance systems. • Review and verify daily attendance, leave records, and working hours. • Monitor early morning team member logins and attendance records in relevant systems. • Proactively inform the Customer Success team of login status, delays, or discrepancies. • Coordinate with managers to resolve time discrepancies or missing entries. • Generate and share attendance reports for payroll and management review. • Alert the relevant team leads or customer success lead on any unavailability of the team members. • Monitor and analyze system performance, coordinating with developers to ensure smooth operations. • Maintain and update team members personal files and HR documentation. • Ensure accurate data entry and record maintenance in all systems. • Manage team members records related to contracts, confirmations, transfers, and exits. • Ensure confidentiality and security of team member information. • Informing and handling escalation in the systems records and any bug to the relevant team. • Maintain the monthly team member evaluation tracking system. • Follow up with managers to ensure timely completion of evaluations. • Compile evaluation data and support People & Culture reporting and insights. • Maintain proper documentation of team members' performance records. • Assist in onboarding documentation and team members record creation. • Respond to queries related to attendance, leave balances, and HR documentation. • Any HR admin related support for the team members in early morning coverage. • Assist in planning and coordinating People & Culture initiatives and engagement activities. • Support the organization and execution of internal events, workshops, and team gatherings.

• Supporting administrative and project-based work across the People Operations team. • Assisting with maintaining internal knowledge resources. • Supporting HR system data administration. • Contributing to process improvement projects. • Helping support the day-to-day operations of the People Support shared services model. • Providing general administrative support to the People Operations team.

• Respond to employee inquiries regarding HR policies and processes, escalating more complex questions to senior levels as appropriate, and managing the HR team’s shared inbox • Prepare and maintain HR documentation, including change-of-status letters, employment verification letters, termination documents, and other employee records, while ensuring confidentiality and compliance • Support HRIS (UKG) administration by creating employee profiles, updating records, and participating in audits to maintain accurate and organized employee data • Coordinate onboarding and offboarding activities, guide new hires through orientation, ensure documentation is complete, and coordinate access to systems and equipment • Support HR operations and team projects, manage internal resources (e.g., SharePoint, guides, templates), assist with recruitment coordination, and contribute to engagement initiatives and special projects.