• Lead technical orientations for newly qualified accounts, partnering with Customer Growth Advisors to ensure a smooth transition from qualification to activation while validating success outcomes, key stakeholders, and early growth signals. • Design, test, and iterate activation paths during the first 90 days, creating repeatable workflows that help customers embed magicplan into daily operations and realize measurable business value. • Actively prioritize high-impact accounts in partnership with Growth Advisors and your manager, making clear tradeoffs and confidently declining lower-impact requests to support scalable growth. • Provide technical onboarding, targeted training, and ad-hoc consultation for mature or at-risk accounts, translating product capabilities into practical, industry-relevant workflows. • Deliver structured, actionable feedback to the Solutions Consulting Manager and Product team, helping convert customer learnings into clearer activation paths and more scalable product experiences.

• Lead strategic planning, implementation, and enhancement of platform solutions to align with organizational goals. • Provide technical leadership and mentorship to the Platform Solutions team, developing members' skills by example and support. • Oversee onboarding and integration of new platforms, coordinating with other Tier 4 departments. • Ensure platforms are maintained for SaaS/PaaS/IaaS, customer support, storage, security, disaster recovery, and business continuity. • Abide by ITIL Foundations policies for incident management, change control, and service requests. • Collaborate with Help Desk and other teams to communicate changes, train support resources, and coordinate platform updates. • Build and maintain strong vendor relationships to support platforms and tools, ensuring high-quality service delivery. • Partner with Digital Services and business units to design next-generation platform solutions, improving efficiency through automation and AI. • Document and ensure security compliance for all solutions, safeguarding organizational data and systems. • Effectively manage multiple projects, adapt to evolving needs, and communicate complex information to internal customers.

• Serve as both a product leader and analyst • Responsible for leading the planning, execution, and delivery of strategic business solutions that improve processes, optimize workflows, and enhance operational performance • Gather and analyze business requirements, identify process gaps, and design solutions that align with organizational goals • Create detailed process flow diagrams and identify opportunities for workflow optimization • Drive workflow redesign and process improvement efforts across departments or functions for strategic initiatives • Collaborate with IT, ACO, telemedicine, Operations, Vendors and other business units to implement technology and process solutions • Develop products documentation, status reports, dashboards, and metrics to track progress and ensure accountability

Your role at DynatraceWhat’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player, with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 3 – 5 years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeedMinimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 3 years of experience within the observability space. Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS) including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - The base salary range for this role is $128,000- $160,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.