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Freshpaint automatically captures customer actions on your site then sends the data to any tool in your tech stack.
Senior Enterprise Account Manager
Location
United States
Posted
83 days ago
Salary
$122K - $144K / year
Seniority
Senior
Job Description
Senior Enterprise Account Manager
Freshpaint
• Own leading and lagging indicators of success. • Manage 25-40 accounts that you will retain and grow the revenue, owning the net retention rate of your customer base. • Own product adoption metrics, value plan, and relationship plan for your customers. • Ensure a managed ARR of @ $2.5M. • Grow Freshpaint revenue via upsells while providing an ideal customer experience. • Proactively identify where and how Freshpaint capabilities can deliver incremental business value. • Build an account plan and whitespace expansion opportunities with clear objectives, requirements, and action plan, that delineates roles, responsibilities, and target timelines with the aim of driving value with their current contract with Freshpaint. • Ensure all communication and activities with assigned customers are documented in CRM (Hubspot). • Use Freshpaint effectively to measure customer product KPIs and run adoption analyses for customers. • Continuously measure and communicate key metrics to peers and leadership. • Maintain high attention to detail for keeping Hubspot customer fields up to date, including forecasting and AM health metrics. • Master running adoption metrics analysis in Freshpaint for customers and product health tracking, and proficient in Looker. • Support customers coming out of implementation and launch validation, and assist with accelerating breadth of adoption and positive business outcomes for the customer and Freshpaint. • Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review Freshpaint product roadmap. • Work with customers to develop a value and success plan that outlines how Freshpaint adoption will address their required capabilities needed to achieve positive business outcomes both immediately and in the future. • Drive adoption through innovation, product demonstration, and customer alignment.
Job Requirements
- Over 7 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise in management consulting, account management, or customer success management.
- Proven success in leading customer engagements, fostering B2B/B2C relationships, resulting in increased adoption, customer satisfaction, and contract value growth on both upsells and renewals.
- Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders, and engaging with senior executives on technical and business topics.
- Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions.
- Exceptional oral and written communication skills, with the ability to work cross-functionally.
- Demonstrated ability to excel in a collaborative, geographically dispersed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills.
Benefits
- Competitive pay + generous equity (10-year exercise window)
- Fully remote (U.S. only) with a $150/month coworking stipend
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Unlimited PTO with a *required* 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- 2 “Treat Yourself” days a year—$100 and a day off, just because
- Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year
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