• Serve as the primary technical interface for customers evaluating and designing with Altera FPGAs, SoCs, IP, and software tools. • Understand customer architectures, performance requirements, and design constraints to recommend optimal device families, IP blocks, and development flows. • Deliver technical presentations, hands‑on workshops, and product demonstrations tailored to customer needs. • Support customers through the full design cycle — from concept and RTL development to timing closure, power optimization, and board bring‑up. • Troubleshoot complex issues involving FPGA logic, embedded processors, high‑speed interfaces, memory subsystems, and power architectures. • Maintain deep knowledge of Altera’s FPGA architectures, Quartus toolchain, IP portfolio, and embedded software ecosystem.

• Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems • Diagnose, service, and resolve hardware and software issues • Implement and execute preventive maintenance programs for all BD Pyxis systems • Deliver efficient field services including installations, repairs, calibrations, and training to healthcare customers • Maintain accurate small parts inventory for service needs • Properly secure and maintain company assets in optimal working condition • Commit to ongoing training and self-development to enhance product knowledge and technical skills

• Provide on-site professional technical support and troubleshooting • Conduct preventative maintenance and calibration of metrology equipment. • Develop innovative solutions to customer challenges and ensure optimal tool performance. • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback. • Manage and resolve quality issues, including submitting DOA or RMA as needed. • Maintain accurate records of service activities and customer interactions. • Travel, up to 75% to customer sites as required to provide support and training.

• Travel to customer or plant sites to perform maintenance, repair, and troubleshooting on chemical pumps, plumbing systems, and field instrumentation. • Inspect, test, and repair electrical circuits, instrumentation, and chemical metering systems, including reading schematics, P&IDs, and process flow diagrams. • Collaborate with internal teams and external clients to resolve technical issues and ensure adherence to USP standard practices. • Maintain accurate documentation of service performed, schedules, and any changes in project scope, using Microsoft Office and collaboration tools. • Operate machinery such as forklifts when necessary and ensure compliance with all safety protocols and PPE requirements.