• Define and maintain the HR systems access governance framework for platforms such as Workday and UKG • Ensure role-based access standards, segregation of duties (SoD), and access provisioning principles for HR systems • Ensure HR systems comply with SOX access control requirements and internal audit standards • Own and execute User Access Reviews (UARs) for HR systems • Identify access and data security risks and drive remediation plans with clear ownership and timelines • Serve as the primary point of accountability for HR systems data governance and access compliance

• Provide guidance and resolution of HR issues • Deliver world class care experiences for employees • Contribute to continuous improvement of workforce experience • Partner closely with centers of excellence for program improvement • Deliver personalized care through chat/phone/case work • Coach end users through HR technology systems

• Provide guidance and resolution of HR issues across the breadth of HR’s services and offerings including, but not limited to: benefits, payroll, workplace accommodations, global mobility, compensation, talent development, etc. • Deliver world class care experiences that helps our employees get back to doing the best work of their lives • Contribute to a highly collaborative, cross-functional team dedicated to continuous improvement of the workforce experience • Partner closely with centers of excellence to influence improvement in programs and offerings based on voice of customer and customer experience • Deliver personalized care experiences and effective partnership through multiple modes of communication to include chat/phone/case work • Coach end users through use of HR technology systems and SaaS applications

• Responsible with the knowledge transfer (end to end process, tools, process flow, market specifics). • Support of HR in the HR administrative function and also payroll activities. Is the primary point of contact between HR and employees • Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based) • Preparing necessary documents for employees • Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process • Work closely with Operations Team to provide feedback on quality • Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis • Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure) • Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance • Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process • Implementation and effective usage of different Quality Check Tools, best practices, and procedures • Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds • Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner • Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement • Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies) • Establish and/or update process documentation (standard operating procedures, process maps, template creation) • Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team • Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI) • Complete mandatory trainings and assignments in timely manner • To perform other duties as assigned by the Team Lead as and when required.