Genpact

• Office-based administration work to ensure high-quality and efficient processing of administration requests, including specific analysis, from a range of stakeholders such as external brokers, end clients, and internal underwriting teams • Primary contact for all escalations with external and internal stakeholders: answer all queries within the Admin scope and determine and execute transfer of other queries to the appropriate departments/roles • Serve as a liaison between Policy Administrators, Team Coordinators, and Team Leaders • Accurate, timely, and efficient data entry of insurance risks according to client standards to achieve service excellence, along with general administrative duties • Consistently deliver exceptional service standards and KPI performance • Act as backup to the Team Coordinator by helping keep relevant KPIs updated and by performing analysis and preparing management information reports as requested, using various reporting tools and methods • Participate in and support process improvement projects • Contribute to technical support, procedural best practices, and governance • Propose new ideas and support the Management Team in execution • Ensure there is a backup for your senior tasks within administration and perform more complex, time-consuming tasks as required • Act as a point of reference for technical and procedural best practices for other team members within the Policy Administration team • Support new-staff training and actively participate in task transitions • Maintain and update process documentation

• Customer service through electronic channels. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly, according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

• Coordinating the accounting tasks for one or more specific region/s and/or a one/more functional accounting process such as: Balance Sheet reconciliation, Month End Close activities, Reporting activities, Asset Accounting, Inventory Accounting, Intercompany, FX&Treasury Accounting, Tax calculation and submission, audit report. • Responsible for reviewing and ensuring the completeness and correctness of balance sheets accounts (banks, fixed assets, client accounts, supplier accounts, tax accounts). • Preparing entries , reclassifications and corrections in STAT Ledger • SAF-T files preparation • Annual WHT declaration preparation. • Quarterly statement preparation for CIT. • Preparation and submission of VAT declarations. • Mid year STAT reporting – preparation of the file. • Yearly financial statement preparation • Supporting year-end statutory closing activities • Preparing statistical, NBP and similar reporting • Supporting internal and external audits and tax inspections • Preparing basic financial data for Transfer Pricing documentation • Issuing AR invoices • Other financial related tasks • Ensure implementation and understanding of the financial policies and procedures in compliance with local legislation and the company rules • Ensure compliance to finance standards and practices • Be the primary point of contact for Auditors, Controllers • Ensure Internal controls are in place and take a leading role in mitigating risks

• General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. • Accurate, timely and efficient data entry and quality checking of claims information as per the standards. • Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. • Prepare the payment of claims in the system. • Process and dispatch standard letters and emails as required. • Support data cleansing and mass change processing projects. • Keep the relevant KPIs updated. • Liaising with internal and external parties to respond to and resolve queries within processing deadlines. • General contact with underwriters and clients (if applicable) always providing a great customer experience. • Preparing management information reports as requested using various reporting tools and methods. • Participate and provide support to process improvement projects. • Delivers exceptional service standards/KPI’s. • Participating and support the implementation in continuous improvement or change project work. • Providing support to other teams to cover absences and peak workloads. • Contributing to technical support and procedural best practice and support. • Provide new ideas and support the team leader and coordinator regarding execution. • Ensure telephony service availability in line with defined working hours and required languages. • Answer all incoming calls received through the claims telephony lines. • Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. • Resolve simple customer or broker enquiries when the information is readily available in the system. • Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. • Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. • Escalate urgent or risk related calls following internal escalation routes. • Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. • Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk.

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams • Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles • Be a liaison between Policy Administrators, Team Coordinators and Team Leaders • Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties • Delivers exceptional service standards/KPI’s • Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods • Participate and provide support to process improvement projects • Contributing to technical support and procedural best practice and support • Provide new ideas and support the Management Team regarding execution • Accountable to have a backup for your senior tasks (within admins). • Perform more complex and time-consuming tasks • Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team • Support new staff training and actively participate on new tasks transition • Maintain and update process documentation

• General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. • Accurate, timely and efficient data entry and quality checking of claims information as per the standards. • Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. • Prepare the payment of claims in the system. • Process and dispatch standard letters and emails as required. • Support data cleansing and mass change processing projects. • Keep the relevant KPIs updated. • Liaising with internal and external parties to respond to and resolve queries within processing deadlines. • General contact with underwriters and clients (if applicable) always providing a great customer experience. • Preparing management information reports as requested using various reporting tools and methods. • Participate and provide support to process improvement projects. • Delivers exceptional service standards/KPI’s. • Participating and support the implementation in continuous improvement or change project work. • Providing support to other teams to cover absences and peak workloads. • Contributing to technical support and procedural best practice and support. • Provide new ideas and support the team leader and coordinator regarding execution. • Ensure telephony service availability in line with defined working hours and required languages. • Answer all incoming calls received through the claims telephony lines. • Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. • Resolve simple customer or broker enquiries when the information is readily available in the system. • Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. • Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. • Escalate urgent or risk related calls following internal escalation routes. • Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. • Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk.

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams • Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles • Be a liaison between Policy Administrators, Team Coordinators and Team Leaders • Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties • Delivers exceptional service standards/KPI’s • Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods • Participate and provide support to process improvement projects • Contributing to technical support and procedural best practice and support • Provide new ideas and support the Management Team regarding execution • Accountable to have a backup for your senior tasks (within admins). • Perform more complex and time-consuming tasks • Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team • Support new staff training and actively participate on new tasks transition • Maintain and update process documentation

• Regularly post business transactions and manage month, quarter, and year-end activities. • Participate in audit requests and support accounts payable, assets accounting, and treasury areas. • Perform accounts, banks, systems, and intercompany reconciliations. • Assist in producing monthly financial reports and liaise with internal and external parties to meet deadlines. • Ensure compliance with regulatory, tax, corporate, and other requirements. • Analyze and prepare management information reports as needed. • Support the country finance manager and ensure accuracy in accounting postings. • Resolve stakeholder queries via email or phone. • Create and update processes and internal documentation regularly. • Participate in continuous improvement projects and support standardization/automation of European procedures. • Deliver exceptional service standards and maintain updated data.

• Prepare and review account reconciliations • Prepare and review journal entries ensuring compliance with local accounting procedures and US GAAP • Drive the timely preparation of assigned journal entries driving increased efficiency • Prepare periodic balance sheet analysis • Engage with auditors to answer questions in regards to control processes and account reconciliations • Responsible for managing daily treasury operations, including cash positioning, liquidity planning, bank reconciliations, and ensuring optimal cash flow to support business needs. • Responsible for managing intercompany transactions and reconciliations, ensuring accuracy, timely settlement, and compliance with internal policies and accounting standards • Responsible for monitoring and reconciling inventory balances, ensuring accurate valuation, timely adjustments, and compliance with accounting policies and internal controls. • Oversees the Fixed Asset register and Finance Master Data to ensure proper capitalization, accurate depreciation, high quality data maintenance, and adherence to internal policies and accounting standards. • Participate in the preparation of statutory financial reports according to local GAAP standards (monthly, quarterly and annual). • Participate in the preparation and submission of monthly VAT returns, ensuring all transactions are accurately recorded and compliant with applicable tax regulations. • Responsible for managing the Month-End Closing (MEC) process, ensuring accurate and timely recording of all financial transactions.

• Preparation and analysis of VAT return on a monthly /bi-monthly/ quarterly basis • Provide Intrastat, EU Sales reports (if required preparing additional country specify reports) • Ensure to be compliant with country specific rules and obligations, meet the deadlines for all reports • Carry out VAT clearing postings; VAT liquidation process • Perform quarterly detailed account reconciliations + Intrastat / EU sales reports reconciliations • Perform annual sales reconciliation where required • Support foreign VAT reclaim process • Follow up erroneous account receivable/ payable entries • Prepare transactions matrix and cash pool data for Transfer Pricing purposes • Prepare 4k testing for Transfer Pricing as required by German Tax Code • Prepare tax moving schedule • SOX controls for CIT • Prepare e-balance sheets for CIT • Interact with Business Tax Managers and Country Tax Leaders • Cooperate with other functions and provide support by answering tax related queries • Support Novelis Europe Tax team with other admin tax tasks, for example, set up supplies purchase orders in SAP