• To be the senior main point of contact for clients throughout the running of a campaign. • Helps the team design, pitch and execute tailored Influencer Marketing campaigns that partner brands with content creators. • Overall management of client relationships and to be the senior main point of contact for clients throughout the running of a campaign. • Support client retention, renewals, upsells and client satisfaction in partnership with Client Growth Lead. • Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances. • Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Client Growth Lead. • Schedule monthly client satisfaction meetings and support Client Growth Manager in existing client proposal responses. • Be prepared to report on ongoing campaign performance, success metrics and overall client satisfaction. • Manage exciting, award-winning, creative campaigns for global clients. • Participate in the management of campaigns from pitch state to delivery, including: Collaborating with the Client Growth Lead on creative concepting. • Consulting and sign off on campaign deliverables included in the brief in collaboration with the Accounts Director. • Timely communication with clients during campaigns. • Own key responsibilities for writing briefs, creator contract templates and proposals. • Consistently review the ongoing performance of campaigns, and deliver succinct updates, reports, and learnings to the team. • Design and present campaign reports to clients, in order to scale our work together. • Use data and data tools to analyse the performance of each campaign. • Analyse a mixture of creative and data to develop strategies to improve the performance of campaigns. • Responsible for on-time campaign delivery. • Participate in Campaign Washups. • Fully experience and engage with the influencer marketing world. • Source and reach out to appropriate creators tailored to each campaign. • Track and monitor campaign costs and results. • Run content approvals by giving feedback to creators, ensuring they meet campaign requirements and confirm content publication dates. • Work with the Creative Strategist team to ensure the campaign is running smoothly. • Lead Accounts Team through influence rather than authority to ensure client satisfaction. • Pro-active leadership that encourages the team to perform to the best of their ability. • Fully engage in the company culture, thinking about the future of Digital Voices and suggesting ways in which our processes could be improved. • Continue to advocate for yourself and the agency across the industry.

• Drive revenue growth by managing strategic accounts and long-term client relationships. • Develop strategic account growth plans, including annual plans for cross-functional initiatives, new use cases, and stakeholder engagement. • Serve as a strategic advisor to C-level and VP-level executives. • Lead consultative engagements to uncover client business challenges. • Partner with internal teams to shape and deliver impactful customer outcomes. • Lead internal strategic account reviews and communicate client voice.

• The Partnerships Coordinator contractor supports the design and execution of a lead generation strategy aimed at identifying, engaging, and converting new funders of all types (e.g., foundations, corporations, high-net-worth individuals, governments, etc.) and other partners to support mobilization efforts. • Contribute to ensuring that prospects identified evolve into promising leads, compelling partnership proposals, and high-impact funding/projects for Generation Colombia to advance our impact agenda. • Strengthen existing partnerships by consolidating outcome data, developing reports, coordinating meetings, and ensuring that all funder requirements are fully met. • Contribute to Generation Colombia’s fundraising pipeline by delivering a steady flow of identified potential funders. • Provide structured assessments of funding opportunities, applying Access, Belief, Capacity, and Geography criteria to prioritize strong prospects. • Produce internal briefings for the BD & Partnerships Lead that directly inform scoping, decision-making, donor discussions, and proposal development. • Initiate outreach to high-potential funders and partners identified through personal networks or prior research, establishing first connections via pre-identified access points. • Deliver complete proposal packages from identification to submission, setting timelines and engaging internal stakeholders to contribute high-quality material. • Create detailed work plans that break down proposals into tasks, activities, and milestones. • Draft persuasive external deliverables (grant requests, proposals, decks, concept notes, etc.) of high quality, synthesizing multiple stakeholder inputs into a unified voice. • Develop processes to target and grow new funding streams (e.g., governments). • Coordinate inputs and materials from the Generation Colombia team to address funder requests, such as meetings, reports, data, and participation in key engagement spaces. • Support a positive partnership experience by ensuring funders receive clear updates, relevant materials, and consistent value from the partnership.

• Oversee all assigned contract renewals to ensure timely and accurate execution • Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature • Identify opportunities to expand Encircle’s footprint as part of the renewal process • Identify opportunities to sell new products to our current customers • Leverage platform data to run campaigns to create new product pipeline or expansion revenue • Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed • Establish and maintain effective, cooperative working relationships with customers, both via phone and email • Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers • Partner with Revenue and GTM leadership on uncovering value, trends and opportunities