Digital Voices

• The Account Director is the senior client partner responsible for driving commercial growth and deepening strategic relationships. • This role is deeply client-facing, with a strong emphasis on client retention, relationship stability, and ensuring Digital Voices remains an indispensable global partner year after year. • Alongside retention, the Account Director drives commercial growth by identifying opportunities, shaping new workstreams, and guiding clients toward solutions that deliver measurable business impact. • Acting as both strategic advisor and commercial leader, the Account Director ensures Digital Voices consistently meets, and exceeds, client expectations across global markets. • The Account Director champions the client’s business within the Digital Voices and Digital Voices value within the client organisation. • They provide strategic direction, unlock opportunities across markets, and lead teams to deliver consistently excellent campaign execution through the matrix.

• You will be responsible for working on key client accounts, running industry-shaping Influencer Marketing campaigns, meeting revenue targets, and supporting the team in achieving our business goals. • Work independently to execute exciting, award-winning, creative campaigns for global clients • Support the achievement of monthly bookings targets and new business objectives. • Act as the day-to-day go-to person for your current clients, providing exceptional support. • Contribute to pitches and client presentations, playing a supportive role. • Collaborate with cross-functional teams to drive growth and deliver outstanding results for clients. • Demonstrate a comprehensive understanding of our paid and analytics offerings. • Ensure client growth plans are up to date with actionable and timely next steps. • Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances. • Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Head of Client Development. • Follow up with emails after client and internal calls, ensuring all actions are completed. • Keep up with market trends and companies working with influencers, including competitors. • Stay informed about recent and ongoing brand partnerships on digital content platforms (e.g., YouTube, Instagram, TikTok, Podcasts, etc.) • Ensure campaigns are managed well, delivered on time, and set clear expectations for internal and client stakeholders. • Ensure campaign folders are organised and all content and documentation is saved. • Support Account Manager and Account Directors in writing briefs, creator contract templates and proposals.

• To be the senior main point of contact for clients throughout the running of a campaign. • Helps the team design, pitch and execute tailored Influencer Marketing campaigns that partner brands with content creators. • Overall management of client relationships and to be the senior main point of contact for clients throughout the running of a campaign. • Support client retention, renewals, upsells and client satisfaction in partnership with Client Growth Lead. • Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances. • Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Client Growth Lead. • Schedule monthly client satisfaction meetings and support Client Growth Manager in existing client proposal responses. • Be prepared to report on ongoing campaign performance, success metrics and overall client satisfaction. • Manage exciting, award-winning, creative campaigns for global clients. • Participate in the management of campaigns from pitch state to delivery, including: Collaborating with the Client Growth Lead on creative concepting. • Consulting and sign off on campaign deliverables included in the brief in collaboration with the Accounts Director. • Timely communication with clients during campaigns. • Own key responsibilities for writing briefs, creator contract templates and proposals. • Consistently review the ongoing performance of campaigns, and deliver succinct updates, reports, and learnings to the team. • Design and present campaign reports to clients, in order to scale our work together. • Use data and data tools to analyse the performance of each campaign. • Analyse a mixture of creative and data to develop strategies to improve the performance of campaigns. • Responsible for on-time campaign delivery. • Participate in Campaign Washups. • Fully experience and engage with the influencer marketing world. • Source and reach out to appropriate creators tailored to each campaign. • Track and monitor campaign costs and results. • Run content approvals by giving feedback to creators, ensuring they meet campaign requirements and confirm content publication dates. • Work with the Creative Strategist team to ensure the campaign is running smoothly. • Lead Accounts Team through influence rather than authority to ensure client satisfaction. • Pro-active leadership that encourages the team to perform to the best of their ability. • Fully engage in the company culture, thinking about the future of Digital Voices and suggesting ways in which our processes could be improved. • Continue to advocate for yourself and the agency across the industry.