MedBridge

• Lead planning of client implementations across various solutions • Serve as primary contact for stakeholders • Develop and track project plans • Conduct training sessions with clients • Document client requirements and project status

• Own stakeholder relationships across Medbridge’s executive team, working with them to find the problems and AI enabled solutions that can expedite, or remove, the current blockers in the business. • Design, build, and ship AI-powered features across our internal teams, from the user interface to the backend services and AI workflows behind it. • Build full-stack applications using AI-native engineering workflows and tools such as Claude, Cursor, Codex, and OpenAI and Anthropic APIs. • Develop APIs, backend services, and automation pipelines that support intelligent product capabilities and production-ready deployments. • Apply software engineering, DevOps, and MLOps best practices to the testing, deployment, monitoring, evaluation, and optimization of AI solutions. • Partner closely with our Product and Engineering teams to turn ambiguous goals into scalable internal products. • Use AI tooling throughout your workflow (coding, code review, testing, and planning) and help push the team’s adoption forward. • Research emerging AI technologies, LLM implementation patterns, and modern product engineering frameworks, and bring what works back to the team. • Instrument what you ship and use usage data and evidence to decide what to build, fix, or kill next.

• Serve as the bridge between healthcare technology, customer workflows, and Medbridge's product strategy • Partner closely with Product, Engineering, Implementations, Sales, Marketing, and our healthcare customers • Help shape the future direction of Medbridge's healthcare platform • Drive continual improvement of our integration layers and data retrieval methodology • Prioritize multiple tasks intelligently, and speak up when you see issues

• Improve the Medbridge Platform that product engineering teams use to build, test, deploy, and operate software. • Work on CI/CD pipelines, build systems, deployment workflows, and release automation. • Improve database reliability, performance, upgrade readiness, and operational practices. • Help strengthen our testing platform so teams can validate changes more quickly and confidently. • Improve monitoring, alerting, observability, and production readiness. • Reduce developer friction by improving local development, tooling, documentation, and shared engineering workflows. • Work with the Medbridge PHP monolith as part of the broader platform, including modernization, maintainability, reliability, and testing improvements. • Partner with product engineering teams to understand pain points and turn them into platform improvements. • Lead or contribute to cross-team technical initiatives. • Break down complex technical problems into clear plans and incremental delivery steps. • Create reusable patterns, documentation, and standards that help teams move faster. • Mentor engineers and help raise the technical bar across the organization.

• Support day-to-day HubSpot tasks including contact management, list building, workflow updates, property creation, form management and report and dashboard creation • Help maintain and resolve field mapping issues, sync errors, and data consistency • Support enrichment workflows using tools like ZoomInfo, Clay, or similar platforms to keep data accurate • Execute ongoing data hygiene work including deduplication, field standardization, list cleanup, and segmentation • Support HubSpot workflow builds and updates that support campaign launches, and lead routing • Build and manage email sequences in Outreach.io , create and maintain prospect views and lists, and manage Chili Piper Rules and Routers • Document workflows, processes, and field definitions to support team knowledge and continuity

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations. • Answer inbound calls, voicemails and emails for Medbridge within a specified time range. • Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs. • Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products. • Educate current and potential clients on using Medbridge products to ensure a positive customer experience. • Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products. • Document and organize client feedback for continued improvement of Medbridge products. • Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

• Own the full sales cycle for first-time sales (FTS) within the Senior Care SMB segment (primarily practices with <100 providers). • Prospect, qualify, and convert both inbound and outbound leads with a strong focus on pipeline generation. • Sell Medbridge’s In-Home Education solutions (CEU, CPM, Skills and Compliance) and Care (HEP and Patient Education) platform with a focus on solution-based selling. • Effectively navigate buying committees, including practice owners, clinical leaders, and billing/IT decision makers. • Build consultative relationships with prospects by understanding business challenges, clinical workflows, and reimbursement models. • Partner cross-functionally with marketing, product, and support to deliver an exceptional buyer experience. • Maintain accurate forecasting and pipeline hygiene in Salesforce.

• Own the proprietary model flywheel with 90M+ assigned programs and build a proprietary therapeutic AI model • Lead AI product delivery across all AI bets and drive design, development, deployment, and continuous improvement of AI systems • Define and execute the AI/ML technical roadmap by collaborating with Product and Content to prioritize clinical and product needs • Establish trust-by-design as a standard by ensuring transparency and auditability in all AI features • Own the clinical AI safety and quality framework, ensuring HIPAA-compliant data handling alongside Legal • Drive cross-functional alignment and work closely with various teams to embed AI in workflows • Continuously evaluate emerging developments in LLMs and clinical AI for practical advantages

• Own the Customer Journey: Manage and strengthen lifecycle touchpoints from prospect through expansion, defining key moments that drive activation, adoption, and retention. • Develop Lifecycle Strategy: create segmentation frameworks and behavior-based programs that improve engagement and lifetime value. • Execute & Optimize Campaigns: Plan, build, and optimize automated campaigns across email, in-app, SMS, and push to support product initiatives and feature launches. • Leverage Data to Drive Decisions: Monitor performance, analyze user behavior, and use insights to improve targeting, messaging, and overall program effectiveness. • Scale Through Automation & AI: Use automation and AI tools to improve workflows, reporting, and campaign development. • Partner Cross-Functionally: Work closely with Product, Sales, and Account Management to align lifecycle programs with company goals and priorities. • Improve Signal & Reduce Noise: Continuously refine communications to ensure relevance, clarity, and value across all touchpoints.

• Copy edit content, including high-priority, fast turnaround requests • Update copy editing documentation and guidelines to ensure Medbridge content is the highest quality • Work closely with the Post-Producer Manager to ensure copy editor contractors are operating efficiently • Oversee copy editor contractors and assign content ready to be reviewed • Collaborate with department leads and managers to identify areas of quality improvement • Maintain department tools like Grammarly and innovate the course quality review process • Create scalable AI tools to support the editorial and QC process