• Lead large-scale, cross-functional technical programs from concept through delivery • Define clear program goals, success metrics, milestones, deliverables, and risks • Drive alignment across distributed teams, including Engineering, QA, SRE, Product, Release Management, and Operations • Partner with engineering leaders to translate strategy into actionable program plans • Identify program risks and blockers; proactively drive mitigation and resolution • Serve as the communication hub for programs — creating clear, concise updates for executives and technical stakeholders • Drive operational excellence across delivery practices, tooling, and workflows • Support post-mortems, retrospectives, and lessons learned to improve future execution

Unified Communications (UC) Lead (Senior Program Manager / Team Lead – UC) Location: Remote Work Preferred: US Citizen Clearance/Other: Must meet DHS/USCIS EOD; lead operations from Media Operations Center (0600–1800 ET) with on‑call coverage; CONUS travel. Role Summary: Serve as the Tier‑III UC Lead for voice, video, streaming, digital signage, conferencing, and call‑center collaboration. Own end-to-end UC strategy, architecture, operations (Media Operations Center), deployments, and vendor/service integration while ensuring QoS and availability. Key Responsibilities: • Lead enterprise UC O&M: telephony/voicemail, Cisco/Poly VTC, WebEx, streaming/portal/VOD, digital signage, eFax, and UC for call centers. • Architect, implement, and upgrade Cisco UC core (CUCM, Expressway, CMS, CMM, TMS, UCCX) and Poly platforms (DMA, RMX, Resource Manager). • Oversee Cisco/vBrick streaming and ConnectedSign signage; guide migration strategy (increasing Cisco usage). • Ensure QoS delivery: DSCP/NetFlow, jitter/latency monitoring (SolarWinds/StealthWatch); manage SIP/PRI/H.323/URI and survivable gateways. • Coordinate regional field engineering for deployments, site surveys, and tickets via ServiceNow; provide monthly/on‑demand reporting. • Maintain documentation (standards, build guides, runbooks), configuration/inventory, and security accreditation support. • Collaborate closely with client stakeholders and partners such as Engineering, Security, Architecture,Network and ITFS • Evaluate UC technologies to help the government make best value acquisitions to support the UC Enterprise • Ensure UIUX across the UC enterprise providing consistent simple user experience. Required Technology Experience: • Cisco UC: CUCM, Expressway, CMS, CMM, TMS, UCCX; Cisco Prime/ISE; WebEx Meetings/Teams and Room endpoints. • Poly (Polycom): RealPresence endpoints, DMA, RMX, Resource Manager; HDX/Executive systems. • Avaya: Aura/One‑X/softphones, AES; interop with Cisco core. • Streaming & Signage: Cisco/vBrick portal & VOD; ConnectedSign. • Networks/QoS: SIP, PRI, MGCP, ISDN, H.323; QoS/DSCP, NetFlow, WAN/MPLS. • Tools: ServiceNow, SolarWinds, Splunk; Visio documentation.

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities - Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components. - Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment. - Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around capacity planning, migration efforts, high availability, network architecture, performance optimization, reliability improvements and more. - Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems. - Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these. - Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc. - Manage complex dependencies and projects with a broad scope across the company Qualifications Minimum Qualifications - 12+ years of experience on software teams as Development Manager or TPM - Strategic thinking and ability to understand business objectives to translate them into technical problems and programs. - Technical understanding of systems involved. Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc. - TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such. - Experience defining and running end-to-end complex technical programs - Strong leadership, organizational, and communication skills Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $271,800 - $354,850 Zone B: $244,800 - $319,600 Zone C: $225,900 - $294,925 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Role Description As a Salesforce Architect focused on Agentforce, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for Agentforce and related technologies. You will have the opportunity to: - Lead and own the technical solution design, including designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures. - Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes. - Collaborate with customers, Project Managers, Solution Architects, Developers, and UX Designers to translate business needs into well-architected solutions. - Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment. - Follow and understand new Salesforce products and technical capabilities. Qualifications - 6+ years of experience in application and software development. - 4+ years of experience with Salesforce in a development role. - Bachelor's or Master's degree in Computer Science or a related field. - Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#). - Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce. - Understanding of front-end web development principles and technologies (HTML/CSS). - Strong communication skills; the ability to convey complex technical details to all audiences. - Experience with using source control and branching/pull requests strategies. - Familiarity with CI/CD solutions and DevOps principles. Requirements - Experience working with Agentic AI Systems and Generative AI capabilities. - Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications. Benefits - Remote & In-Person: Work from our HQ in Massachusetts, one of our regional hubs, or remotely while staying connected as one team. - Travel: Anticipated travel commitment of up to 25% for certain roles. - Flexibility: A culture of trust and understanding regarding work hours. - Collaboration: Opportunities to provide feedback and suggestions to keep NeuraFlash thriving. - Celebrate Often: A fun work environment with celebrations for both big and small achievements.