• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell • Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones • Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices • Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations • Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Role Description We are hiring a detail-oriented and commercially minded Product Specialist to design and optimize travel itineraries across key global destinations. This role sits at the intersection of market research, supplier negotiation, and product development. You will be responsible for building compelling, competitive travel packages that meet customer demand while maintaining strong margins. This is a highly analytical and operational role — ideal for someone with experience in travel planning, contracting, or tour operations. Key Responsibilities - Itinerary Development - Design and build travel itineraries for assigned regions/destinations - Ensure itineraries are competitive, attractive, and operationally feasible - Continuously refine offerings based on performance and feedback - Market Research & Competitive Analysis - Conduct research on destinations, pricing trends, and competitor offerings - Identify gaps and opportunities in the product portfolio - Ensure pricing and positioning are aligned with market demand - Supplier Sourcing & Negotiation - Identify and onboard local suppliers (hotels, tour operators, transportation providers) - Negotiate rates and terms to ensure strong margins - Maintain relationships with key vendors and partners - Product Optimization - Analyze performance of existing itineraries (bookings, margins, demand) - Recommend improvements to pricing, structure, or inclusions - Collaborate with internal teams to align product with sales strategy Qualifications - 2+ years in travel product development, itinerary planning, or tour operations - Experience working with international travel products preferred - Background in contracting or supplier negotiation is a strong plus Requirements - Strong analytical and research capabilities - Ability to balance customer appeal with profitability - Excellent attention to detail in building itineraries - Strong written English communication Traits - Commercially minded (understands margins and pricing strategy) - Highly organized and process-driven - Curious and resourceful in researching new markets - Comfortable working independently in a remote environment Success Metrics - Performance of itineraries (bookings, conversion rates) - Profit margins per product - Speed and quality of itinerary creation - Supplier cost savings / negotiation outcomes - Market competitiveness of offerings Benefits - Opportunity to shape global travel products at scale - High ownership over product strategy and execution - Remote-first, globally distributed team - Exposure to international markets and suppliers

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government About the Role The ideal candidate will be able to execute on the product vision, develop clear go-to-market launch plans through coordinated development with customer-facing teams, and have a solid understanding of the customer and target market. This position can be home based but must be able to work East coast hours. ​​​​​​​ Responsibilities: Go to Market & Product Marketing Lifecycle - Able to independently support GTM strategy by communicating customer value propositions, requirements, and timelines to stakeholders. - Is proficient in answering questions from sales and customers regarding feature function, pricing, packaging, value proposition and competitive position. - Is skilled in participating in market & product messaging of desired outcomes. Product Delivery & Development Lifecycle - Able to advance prototypes or MVPs based on a deep understanding of their feature area. - Is proficient in the company's SDLC processes, including agile and lean methodologies. - Able to capture customer goals and needs using different frameworks and techniques and can prioritize those needs for the organization. - Can interpret events in the market to actional intelligence for features and enhancements. - Have a good understanding of how the role impacts customer satisfaction. Technical Skills - Able to draw on knowledge of the company technology stack at a high level for the broader product area. - Able to use or extend the company's platforms and underlying technologies to create new product features. - Able to speak knowledgably with tech and data counterparts about development approaches in consideration. - Learns about new technologies to support development efforts. - Capable of firmly grasping data and technical architecture principles and best practices Behavioral Competencies Solves Problems and Analyzes Issues​ - Is able to ask effective questions and collect facts from multiple sources in order to solve problems​. - Is able to effectively identify and analyze problems and propose solutions​. - Effectively manages day-to-day issues and problems without intervention. - Demonstrates effective conversational skills, including active listening and questioning. Practices Self-Development - Continually develops depth and breadth in key competencies​. - Actively seeks feedback from others​. - Takes concrete actions relating to feedback to improve performance​. - Understands own strengths and weaknesses and looks for opportunities to build on both​. Collaboration and Teamwork - Encourages co-operation between all members of the team​. - Identifies and removes barriers to team performance​. - Helps people to resolve conflict​. - Identifies ways for further collaboration across teams​. - Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team​. Build Relationships - Establishes rapport with others on the team and across teams​. - Works effectively with others to get work done. - Handles difficult situations, minimizing conflict​. - Treats all individuals with respect​. Requirements - Minimum Years of Product Management Experience: 4-6 years - Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. - Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship. - Strong understanding of software development methodologies like Agile Scrum, Kanban and writing user stories. - Experience in Government or Law Enforcement industries and/or public records is a plus. - Familiarity with our Law Enforcement products (Accurint and Accurint TraX) is a plus. - Education to Qualify: Bachelor’s or Master’s degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential. - US Citizenship is a requirement for this particular role Physical and/or logical access to criminal justice information is an essential function of this role. The successful candidate will be required to pass an enhanced criminal background check conducted by the Company’s state and local law enforcement partners conducted in compliance with the FBI’s Criminal Justice Information System (“CJIS”) security policy. Employees in this role may also be subject to ongoing criminal background checks as required by the Company’s state and local law enforcement partners. Candidates and/or employees who are not certified by state and local law enforcement to access criminal justice information will not be able to perform the essential functions of this role. U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government About the Role The ideal candidate will be able to execute on the product vision, develop clear go-to-market launch plans through coordinated development with customer-facing teams, and have a solid understanding of the customer and target market. This position can be home based but must be able to work East coast hours. ​​​​​​​ Responsibilities: Go to Market & Product Marketing Lifecycle - Able to independently support GTM strategy by communicating customer value propositions, requirements, and timelines to stakeholders. - Is proficient in answering questions from sales and customers regarding feature function, pricing, packaging, value proposition and competitive position. - Is skilled in participating in market & product messaging of desired outcomes. Product Delivery & Development Lifecycle - Able to advance prototypes or MVPs based on a deep understanding of their feature area. - Is proficient in the company's SDLC processes, including agile and lean methodologies. - Able to capture customer goals and needs using different frameworks and techniques and can prioritize those needs for the organization. - Can interpret events in the market to actional intelligence for features and enhancements. - Have a good understanding of how the role impacts customer satisfaction. Technical Skills - Able to draw on knowledge of the company technology stack at a high level for the broader product area. - Able to use or extend the company's platforms and underlying technologies to create new product features. - Able to speak knowledgably with tech and data counterparts about development approaches in consideration. - Learns about new technologies to support development efforts. - Capable of firmly grasping data and technical architecture principles and best practices Behavioral Competencies Solves Problems and Analyzes Issues​ - Is able to ask effective questions and collect facts from multiple sources in order to solve problems​. - Is able to effectively identify and analyze problems and propose solutions​. - Effectively manages day-to-day issues and problems without intervention. - Demonstrates effective conversational skills, including active listening and questioning. Practices Self-Development - Continually develops depth and breadth in key competencies​. - Actively seeks feedback from others​. - Takes concrete actions relating to feedback to improve performance​. - Understands own strengths and weaknesses and looks for opportunities to build on both​. Collaboration and Teamwork - Encourages co-operation between all members of the team​. - Identifies and removes barriers to team performance​. - Helps people to resolve conflict​. - Identifies ways for further collaboration across teams​. - Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team​. Build Relationships - Establishes rapport with others on the team and across teams​. - Works effectively with others to get work done. - Handles difficult situations, minimizing conflict​. - Treats all individuals with respect​. Requirements - Minimum Years of Product Management Experience: 4-6 years - Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. - Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship. - Strong understanding of software development methodologies like Agile Scrum, Kanban and writing user stories. - Experience in Government or Law Enforcement industries and/or public records is a plus. - Familiarity with our Law Enforcement products (Accurint and Accurint TraX) is a plus. - Education to Qualify: Bachelor’s or Master’s degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential. - US Citizenship is a requirement for this particular role Physical and/or logical access to criminal justice information is an essential function of this role. The successful candidate will be required to pass an enhanced criminal background check conducted by the Company’s state and local law enforcement partners conducted in compliance with the FBI’s Criminal Justice Information System (“CJIS”) security policy. Employees in this role may also be subject to ongoing criminal background checks as required by the Company’s state and local law enforcement partners. Candidates and/or employees who are not certified by state and local law enforcement to access criminal justice information will not be able to perform the essential functions of this role. U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.