• Manage Business Central as their primary business system with a forward-looking enhancement roadmap • Align ERP development with data engineering and AI initiatives across the organization • Coordinate structured release cycles, sprint planning, and change management • Prioritize and manage requirement backlog and solution design • Oversee daily system operations, performance, and availability • Configure users, permissions, security roles, and system modules • Monitor performance, troubleshoot issues, and maintain data integrity • Manage system upgrades, patches, and regression testing • Manage relationships with Microsoft partners and third-party vendors • Oversee ERP projects including integrations and enhancements • Ensure project delivery meets timelines, scope, and business objectives • Coordinate QA processes including regression testing and validation • Implement change management protocols • Ensure proper testing and documentation of all system changes • Serve as the Business Central subject matter expert • Train users and develop guides and standard operating procedures • Provide guidance on ERP best practices and resolve complex issues • Maintain documentation for configurations, customizations, and changes • Develop custom reports and dashboards (Power BI experience preferred) • Conduct system audits and prepare performance reports

• Providing input into the regional business plan and budget. • Supports delivery and execution of the business plan. • Ensuring compliance with the Virtuoso “playbook”. • Delivery of the key performance metrics as outlined in the Business Plan. • Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development and marketing programs. • Maintenance and execution of the company CRM platform. • Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. • Proactive interdepartmental engagement. • Engagement in regional market events and Global Virtuoso events. • Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. • Develop and execute an acquisition plan to meet New Membership targets according to financial plan. • Execute new member onboarding as directed by General Manager and SVP Membership. • High profile attendance in member conferences, meetings and education programs. • Competitor analysis and reporting. • Management of critical member matters. • Oversight of production reporting and disputes process to ensure completion in a timely manner. • Other duties as required.

• Lead Merchandise Planning for our Growth Segments, including Active, Plus, and Maternity. • Provide strategic direction and advocacy to scale two of our highest growing businesses on the Women's team. • Own end-to-end financial and inventory planning for Active, Plus, and Maternity, delivering accurate forecasts. • Drive strong seasonal entry and exit decisions to improve inventory productivity and reduce liability. • Work closely with Buying leadership to align financial plans and investment decisions. • Collaborate with Buying, Finance, Tech, and Merch Systems to support accuracy and tool evolution. • Own and execute planning cadences (OTB) that support a complex omni business.

• Build and lead the global Clinical Support Team, including Clinical Support Specialists and Clinical Account Managers. • Work with VP Commercial and Marketing leadership to set the overall vision and strategic plan for the Clinical Support organization. • Drive customer outcomes, product adoption, and customer experience. • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches. • Recruit and develop high-performing team. • Work closely with the sales management to align on strategies and account opportunities.