• Providing input into the regional business plan and budget. • Supports delivery and execution of the business plan. • Ensuring compliance with the Virtuoso “playbook”. • Delivery of the key performance metrics as outlined in the Business Plan. • Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development and marketing programs. • Maintenance and execution of the company CRM platform. • Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. • Proactive interdepartmental engagement. • Engagement in regional market events and Global Virtuoso events. • Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. • Develop and execute an acquisition plan to meet New Membership targets according to financial plan. • Execute new member onboarding as directed by General Manager and SVP Membership. • High profile attendance in member conferences, meetings and education programs. • Competitor analysis and reporting. • Management of critical member matters. • Oversight of production reporting and disputes process to ensure completion in a timely manner. • Other duties as required.

• Lead Merchandise Planning for our Growth Segments, including Active, Plus, and Maternity. • Provide strategic direction and advocacy to scale two of our highest growing businesses on the Women's team. • Own end-to-end financial and inventory planning for Active, Plus, and Maternity, delivering accurate forecasts. • Drive strong seasonal entry and exit decisions to improve inventory productivity and reduce liability. • Work closely with Buying leadership to align financial plans and investment decisions. • Collaborate with Buying, Finance, Tech, and Merch Systems to support accuracy and tool evolution. • Own and execute planning cadences (OTB) that support a complex omni business.

• Build and lead the global Clinical Support Team, including Clinical Support Specialists and Clinical Account Managers. • Work with VP Commercial and Marketing leadership to set the overall vision and strategic plan for the Clinical Support organization. • Drive customer outcomes, product adoption, and customer experience. • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches. • Recruit and develop high-performing team. • Work closely with the sales management to align on strategies and account opportunities.

• Understand business process, document current underwriter experience, and identify opportunities to transform the user experience by leveraging analytics and automation • Collaborate (internally/externally) to actively engage in development of an analytics driven future state vision for prioritized work areas • Collaborate with Arch’s Operations and IT teams to help translate solution design into functional requirements that inform UI/UX development • Establish strong relationships with cross-functional team members to influence and drive alignment around future state vision • Act as a strategic advisor on Large and Medium sized initiatives – providing observations and recommendations related to analytics and automation solutions within technology platforms and operations • Manage stakeholder expectations through regular communication and touchpoints • Proactively escalate risks/issues to leadership as they arise • Help establish best practices and repeatable processes applicable across the various business units