Pharmacy Data Management, Inc. (PDMI)

• Analyze, configure, and maintain client benefit plan designs with a high degree of accuracy. • Interpret business requirements and translate them into system configurations within the claims adjudication platform. • Support new client implementations and ongoing updates for existing clients, including testing and validation of changes. • Maintain clear and accurate documentation of system configurations and processes. • Partner with internal teams to support client needs across claims, eligibility, accumulators, and reporting. • Participate in projects and recommend process improvements to enhance operational efficiency. • Perform quality assurance reviews to ensure configuration accuracy and compliance with standards. • Troubleshoot and resolve issues proactively, minimizing escalation. • Contribute to team performance by meeting service levels and individual accuracy/timeliness goals. • Support knowledge sharing, training, and development of team members. • Ensure compliance with regulatory and industry standards, including HIPAA and NCPDP.

• Assist with obtaining client data, reviewing implementation forms, setting up program access, and configuring reporting parameters. • Monitor, verify, and coordinate client data feeds, including SFTP setup and ensuring accuracy and completeness. • Provide training to clients and pharmacies on proprietary reports and point-of-sale programs; act as backup support for Account Managers. • Collaborate with IT Services, manage operations support requests, and participate in team/client meetings. • Maintain detailed client files, verify program eligibility, and ensure documentation for new client setups and HRSA requirements. • Handle claims resolution, address client inquiries, and escalate complex issues as needed. • Stay updated on 340B program education, support team absences, and assist in product enhancements.

• Designing and developing API-first backend services in NodeJS • Building and enhancing modern, responsive React user interfaces • Working with transactional data in MSSQL databases • Supporting event-driven and service-oriented architectures • Troubleshooting issues across distributed and integrated platforms • Improving system scalability, performance, and reliability • Supporting modernization efforts and reducing technical debt • Writing clean, testable, well-documented code and participating in code reviews • Leveraging AI-assisted tools to improve developer efficiency and delivery speed

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• Define business requirements, functional design, system specifications, business processes and flow charts • Define requirements to be used in the design for integration interfaces between systems • Establish and document requirements to ensure data validity and reliability • Conduct business and systems process analysis to create process design improvements • Produce required project analysis documentation for the proposed applications/systems, including but not limited to: business requirements, system specifications, scope matrix, use cases, sequence diagrams, workflow charts and diagrams, future state proposals and user-acceptance testing plan • Study and understand system capabilities and how they affect the business processes • Interpret customer business needs and translate them into business and technical requirements • Critically evaluate information gathered from multiple sources, then dissect the high-level information into smaller details • Facilitate the flow of information related to business needs between customers and software development teams • Elaborately define user concept/design documentation for utilization by development teams to build software • Enable fulfilment of long-term business strategies by ensuring new systems meet the required specifications • Actively participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives. • Own and refine the product backlog by prioritizing requirements, clarifying scope, and ensuring readiness for sprint execution. • Review and validate test cases to ensure alignment with business requirements and acceptance criteria; support UAT execution and sign-off.

• Develop understanding of the transaction systems, application functionality, and development process • Perform software quality assurance testing, including black box testing, white box testing, user acceptance testing, and maintenance regression testing on medium to large size projects • Develop, document, and publish test scripts, test cases, and defects via reports in a testing software tool throughout the Software Quality Assurance (SQA) process • Analyze the results of software tests and provide results for use in development code inspections and group reviews of project deliverables • Test any new software to ensure integration into the company’s systems meets functional requirements, system compliance, and technical specifications • Participate in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems or applications • Ability to work collaboratively and use a variety of interpersonal communication methods to effectively convey information to business and non-technical audiences • Ability to work on multiple efforts concurrently and shift priorities quickly.

• Lead the architecture, design, implementation, and operation of enterprise IAM solutions across on-premises and cloud environments. • Drive adoption of a Zero Trust, identity-centric security model, including least privilege access, continuous authentication, and adaptive access controls. • Partner with Security Engineering teams to implement and manage Privileged Access Management (PAM) solutions, including credential vaulting, session monitoring, and just-in-time (JIT) access. • Own and automate identity lifecycle processes (Joiner-Mover-Leaver) to ensure timely, secure, and auditable access. • Collaborate with Product Engineering, Infrastructure, Cloud, HR, and Cybersecurity teams to deliver IAM initiatives end-to-end. • Lead cross-functional initiatives, influence stakeholders, and translate complex IAM concepts for both technical and non-technical audiences. • Maintain and evolve IAM standards, policies, documentation, and procedures to support operational consistency, compliance, and audits. • Provide clear, consistent communication and reporting on IAM posture, risks, and progress to leadership and stakeholders. • Oversee user onboarding, offboarding, access changes, and periodic access reviews to ensure compliance and audit readiness. • Manage certificates, secrets, and cryptographic keys across applications, infrastructure, and cloud platforms. • Implement and govern privileged identities, credential vaulting, JIT access, and privileged session management capabilities.

• Lead the architecture, design, implementation, and operation of enterprise IAM solutions across on-premises and cloud environments. • Drive adoption of a Zero Trust, identity-centric security model, including least privilege access, continuous authentication, and adaptive access controls. • Partner with Security Engineering teams to implement and manage Privileged Access Management (PAM) solutions, including credential vaulting, session monitoring, and just-in-time (JIT) access. • Own and automate identity lifecycle processes (Joiner-Mover-Leaver) to ensure timely, secure, and auditable access. • Collaborate with Product Engineering, Infrastructure, Cloud, HR, and Cybersecurity teams to deliver IAM initiatives end-to-end. • Lead cross-functional initiatives, influence stakeholders, and translate complex IAM concepts for both technical and non-technical audiences. • Maintain and evolve IAM standards, policies, documentation, and procedures to support operational consistency, compliance, and audits. • Provide clear, consistent communication and reporting on IAM posture, risks, and progress to leadership and stakeholders. • Oversee user onboarding, offboarding, access changes, and periodic access reviews to ensure compliance and audit readiness. • Manage certificates, secrets, and cryptographic keys across applications, infrastructure, and cloud platforms. • Implement and govern privileged identities, credential vaulting, JIT access, and privileged session management capabilities.

• Gather, analyze, and refine business and technical requirements, translating needs into detailed functional and technical specifications. • Collaborate with product and engineering teams to define solution approaches, user stories, acceptance criteria, and backlog priorities. • Perform data analysis and validation using SQL to support requirements, troubleshoot issues, and confirm system behavior. • Support system integrations by documenting data mappings, system-to-system flows, and API or interface requirements. • Participate in Agile ceremonies including backlog grooming, sprint planning, and release readiness activities. • Lead or support user acceptance testing (UAT), including test case creation, execution coordination, and defect validation. • Serve as a technical liaison for internal and external stakeholders, including participating in discovery sessions or solution reviews when needed. • Analyze post-release results to validate data accuracy, system performance, and fulfillment of requirements. • Ensure solutions comply with regulatory, audit, and data governance standards (e.g., HIPAA, PHI/PII). • Maintain clear, well-structured documentation including requirements, specifications, data mappings, process flows, and user guides.

• Lead the hiring, coaching, and ongoing development of Benefits Configuration team members to build and sustain a high-performing team aligned with departmental goals. • Assess employees’ skills, performance, and productivity; create development plans to strengthen capabilities and engagement. • Assign duties and manage team workload with a focus on accuracy, timeliness, and adherence to established policies and procedures. • Implement, maintain, and reinforce policies and procedures governing the Benefits Configuration team. • Establish, monitor, and communicate benchmarks for team performance through defined key performance indicators (KPIs). • Drive process improvement initiatives to enhance quality, efficiency, and accuracy in configuration delivery. • Ensure accountability by evaluating performance outcomes, providing feedback, and reinforcing expectations. • Collaborate closely with the Training & Operations Manager to align training initiatives with performance expectations and ensure consistent team development. • Collaborate with cross-functional leaders to resolve operational issues, streamline workflows, and improve communication between teams. • Participate in client onboarding and meetings as needed to represent the Benefits Configuration team’s capabilities and deliverables.