Virtuoso Travel

• Support the Director Global Partnerships and the team and interact with partners as required. • Provide overall administrative functions for the department. • Assist with Virtuoso marketing, events and initiatives which drive the partners’ production and increases engagement. • Assist with day-to-day aspects of the partnerships teams and provide administrative support. • Schedule meetings, coordinate calendars, invite speakers and other participants (Outlook, Teams, Zoho, etc.) • Follow up on any action items • Responsible for the distribution of external partner communications (Newsletters, Surveys, Emails, etc.) • Maintain internal dashboards, Smartsheets and documentation on v.com. • Maintain and track partner allocation, record RTAs, Approvals for all company events. • Liaise with Partners for event registration and questions. • Send event reminders to complete registration, assist with registrations as needed, enter partner credits. • Assist with event planning as needed (setting appointments, meetings, follow-ups, etc) • Collaborate with the Account Managers to ensure Engagement plan billing is properly recorded in systems. • Work with accounting to solve issues with invoices/billing and other related issues. • Log Account credits using the Accounting Smartsheet and other forms. • Liaise with Accounting team as needed to ensure partners submit surveys and payment. • Audit Partner profiles and briefs to ensure they are updated and complete. • Run audit reports. • Upload documentation to Partner profiles (strategy documents, contracts, insertion orders, notes, etc) • Monitor the team's Zoho Activities. • Run and share regular KPI reports for GPR Leadership. • Support projects as required (product development, supplier products, Editorial Mentions) • Support Director and Account Managers as directed.

• Responsible for supporting departmental goals in their region for Virtuoso Member Agency engagement with products and services and preferred supplier production • Partner with Member owners and managers, developing front-line advisors’ sales skills, product focus, marketing initiatives and sales activities to achieve sales goals with preferred suppliers • Work cross functionally with employees across the company to deliver a range of products and services from Virtuoso • Grow Member’s preferred supplier sales, achieving network revenue goals, and usage of Virtuoso.com • Assist with marketing program utilization and participate in the execution of UKI and Global Virtuoso events • Identify and develop new business opportunities • Attend and participate in member conferences, meetings, and education programs • Provide feedback to the management team with respect to critical matters and maintain an up-to-date Communications and Account Plan

• Own the product vision and roadmap for Virtuoso’s digital media and marketing tools for advisors and member agencies, setting and maintaining a rolling 12-month product roadmap and 3-year strategy. • Maintain constant contact with advisors, member agencies and internal subject matter experts to gather and synthesize key insights to drive the direction of our member marketing tools and capabilities. • Serve as the voice of the customer within your team and across the company. • Lead marketing platform integrations, including CRM (HubSpot), Social media (Rallio), other sales tools and partner marketing platforms. • Collaborate with marketing, sales, tech, and account management teams to create shared understanding and alignment on strategic goals, and to drive features and capabilities that improve advisor, agency and partner adoption, workflow, efficiency, and effectiveness. • Drive use of cross-channel ROI, attribution, and performance measurement of marketing activities as the core of the marketing experience for advisors and member agencies. • Develop and maintain a high level of expertise on industry trends and technology. • Collaborate with Product Management peers and leadership to cultivate a healthy, effective Product culture; contribute to and evangelize best practices to help the team grow into positions of influence. • Define and analyze product KPIs, using data to inform decisions and iterate on features and processes. • Champion the voice of the customer (agency/advisor/partner) to ensure solutions meet evolving needs and create tangible business value. • Drive growth in traveler reach through increased adoption and utilization of media/marketing products and capabilities by advisors and member agencies. • Increased automation and operational efficiency across marketing campaigns and platforms. • Broadly drive visibility and use of booking ROI measurement for both internal stakeholders and external B2B customers. • Enhanced value delivery for member agencies and preferred partners through increased transparency of data and insights, improved targeting and other capabilities.

• Achieve Key Performance Indicators (KPIs) including (but not limited to): Revenue Performance goals in marketing sales and event attendance sales. • Create and maintain robust Partner Briefs for each global and regional account in conjunction with Global Partner Briefs. • Enter Sales Activities in CRM for global visibility (notes, emails, meetings, calls, tasks). • Implement, with partners, action plans for growth and engagement with Virtuoso to measure and achieve KPI’s. • Work within the assigned budget to achieve strategic objectives. • Collaborative and strategic business planning with partners to develop growth and profitability plans that introduce increased sales of Virtuoso products, services and events, tailored to fit the partner's goals. • Educate, advocate for, and train partners on relevant Virtuoso products, services and events to increase engagement and preferred partner penetration and sales. • Maintain and monitor the health of the existing partner portfolio, flag any and all concerns to Directors in a timely manner. • Manage and grow strong partner relationships, focusing on achieving shared strategic goals with both global and regional preferred partners. • Increase travel partner sales and engagement. • Engage partners who may currently not be engaged with Virtuoso (regular analysis of Tableau reports). • Represent Virtuoso at industry trade shows, conferences & meetings as required. • Assist in Event Management; registrations, waitlists and partner priorities.

• Providing input into the regional business plan and budget. • Supports delivery and execution of the business plan. • Ensuring compliance with the Virtuoso “playbook”. • Delivery of the key performance metrics as outlined in the Business Plan. • Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development and marketing programs. • Maintenance and execution of the company CRM platform. • Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. • Proactive interdepartmental engagement. • Engagement in regional market events and Global Virtuoso events. • Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. • Develop and execute an acquisition plan to meet New Membership targets according to financial plan. • Execute new member onboarding as directed by General Manager and SVP Membership. • High profile attendance in member conferences, meetings and education programs. • Competitor analysis and reporting. • Management of critical member matters. • Oversight of production reporting and disputes process to ensure completion in a timely manner. • Other duties as required.