Role Description Allied Global is looking for an experienced ITSM Manager to lead a high-impact, enterprise-level implementation of ManageEngine ServiceDesk Plus. If you are passionate about IT service management and have strong hands-on expertise with ManageEngine ServiceDesk Plus, this is your opportunity to drive transformation across global teams. - Lead the end-to-end implementation and optimization of ManageEngine ServiceDesk Plus as the central ITSM platform - Configure, customize, and enhance ServiceDesk Plus modules (Incidents, Changes, CMDB, Portal, Automations) - Define and streamline ITIL-based processes (Incident, Problem, Change, Asset Management, etc.) - Build workflows, automation, and service request catalogs - Drive user adoption and training across global teams - Integrate ServiceDesk Plus with enterprise systems (Active Directory, email, monitoring tools) - Monitor performance and continuously improve ITSM processes - Maintain thorough documentation and best practices Qualifications - 4+ years in IT - 2+ years of hands-on experience implementing and managing ManageEngine ServiceDesk Plus - Proven success delivering full-cycle ITSM implementations, preferably in multi-site or global environments Requirements - Advanced knowledge of ManageEngine ServiceDesk Plus configuration and administration - Familiarity with tools like Jira, Invgate Service Management, and Smartsheet - Strong knowledge of ITIL® v3/v4 best practices - ITIL® 4 Foundation (required) - ManageEngine ServiceDesk Plus Certification (preferred) - Azure Administrator / ISO 20000 certifications (nice to have) Benefits - Work remotely from anywhere in Latin America - Be the key driver of a global ITSM transformation - Collaborate with international teams and cutting-edge tools

Lead large-scale modernization programs by overseeing strategy, execution, and delivery. Manage budgets and contracts while providing technical leadership in cloud and Agile initiatives, ensuring compliance with federal standards and fostering team...

• Become a subject matter expert in all things Aerros and Aircraft Maintenance Planning • Gain a deep understanding of our technical landscape including our database structure, API offering, and key customer integrations • Interface directly with our customers to provide guidance on how to use our Reporting and API offerings • Build and maintain internal usage analytics dashboards using Posthog, PowerBI, SQL, and other analytics tools • Work directly with customers to understand their technical requirements and architect a solution for implemention or integration projects • Project manage all customer-facing non-agile technical projects • Work directly with other technology providers as part of building and supporting integrations • Improve existing processes by using your knowledge to build playbooks, document SOPs, and expand our existing customer-facing documentation • Support customer success team when required to ensure top-tier customer support

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You’ll Do: The AI/ML TPM team owns delivery and execution across CoreWeave’s AI/ML Platform & Services and Weights & Biases (W&B). The team partners closely with Product, Engineering, Research, and Infrastructure to deliver scalable, reliable, and secure platforms that support the full ML lifecycle—from experimentation and training to deployment and inference. AI/ML TPMs drive alignment and execution across highly technical, cross-functional teams to ensure the successful delivery of customer-facing AI/ML products used by ML researchers, engineers, and enterprise customers. About the roleAs a Product Technical Program Manager focused on Weights & Biases, you will lead execution of customer-facing features such as Models, Weave, and other emerging products. You will partner closely with Product Management, Engineering, Design, and Go-to-Market teams to drive programs from concept through launch, ensuring high-quality delivery, predictable execution, and strong adoption. This role balances strategic influence with hands-on execution—translating product strategy into clear delivery plans, managing dependencies and risks, and ensuring launches deliver measurable customer and business impact. Who You Are: - Bachelor’s degree in a technical field or equivalent practical experience - 7+ years of experience managing large-scale, complex programs in SaaS, Cloud, or ML/AI environments - Demonstrated experience delivering customer-facing product features and launches end-to-end - Proven ability to lead cross-functional programs involving Product, Engineering, Design, and Go-to-Market teams - Experience in establishing and running program mechanisms such as execution forums, launch readiness reviews, and release cadences - Ability to align product roadmaps, manage cross-team dependencies, and track delivery against commitments - Experience providing program health visibility through status reporting, dashboards, and risk management - Strong written communication skills, including program documentation and executive-level updates Preferred: - Master’s degree or advanced technical degree - Familiarity with ML developer workflows, model lifecycle management, or AI tooling - Experience influencing product and technical direction to align with long-term platform strategy - Background in cross-organizational or portfolio-level program management - Experience introducing or scaling program governance frameworks in high-growth environments Wondering if you’re a good fit?We believe in investing in our people and value candidates who bring diverse experiences to our teams—even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. - You love driving execution for complex, customer-facing AI/ML products - You’re curious about ML platforms, developer tools, and how they evolve at scale - You’re an expert in turning product vision into successful launches Why CoreWeave?At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: - Be Curious at Your Core - Act Like an Owner - Empower Employees - Deliver Best-in-Class Client Experiences - Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for takeoff, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $188,000 to $275,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: - Medical, dental, and vision insurance - 100% paid for by CoreWeave - Company-paid Life Insurance - Voluntary supplemental life insurance - Short and long-term disability insurance - Flexible Spending Account - Health Savings Account - Tuition Reimbursement - Ability to Participate in Employee Stock Purchase Program (ESPP) - Mental Wellness Benefits through Spring Health - Family-Forming support provided by Carrot - Paid Parental Leave - Flexible, full-service childcare support with Kinside - 401(k) with a generous employer match - Flexible PTO - Catered lunch each day in our office and data center locations - A casual work environment - A work culture focused on innovative disruption Our Workplace While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.