About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact. Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry. The Role As a Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of customers. Working alongside a dedicated Account Manager who owns the commercial relationship, you ensure every customer in your portfolio realizes the full security value of eSentire’s Atlas AI MDR platform – measurably and consistently. You will lead all technical cadences: onboarding, platform optimization, security reviews and incident response, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance. What You Will Own: - Serve as the primary technical point of contact and trusted advisor maintaining a Customer Success Plan that tracks measurable security outcomes. - Lead technical check-ins, platform reviews, and Quarterly Service Reviews. Proactively monitor account health and mitigate risk before it escalates. - Own technical escalations end-to-end, coordinating across SOC, Product, and Engineering - Guide customers through onboarding and ongoing optimization across their full tech stack (SIEM, EDR, XDR, cloud, identity) - Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity - Lead customer-facing communication during active incidents, partnering with the SOC on post-incident maturity - Report on key outcome metrics: detection efficacy, threat disruption rates, and Mean time to Contain (MTTC) What We're Looking For: - 4+ years in technical account management, cybersecurity engineering, or customer success within an MDR, MSSP or SaaS cybersecurity environment - Solid knowledge of threat detection and response, SIEM, EDR/XDR, cloud security, identity threats, and incident response - Ability to communicate technical complexity equally well in a CISO briefing and a deep-dive configuration session - High autonomy and organizational discipline across a complex, multi-account portfolio. - Preferred - Familiarity with NIST, MITRE ATT&CK, or ISO 27001 - Security certifications: CompTIA Security+, CEH, CISSP, or equivalent - Experience with CRM platforms (e.g., Salesforce, Gainsight) and security monitoring tools - Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field Our Culture and Values We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader. Total Rewards - Competitive compensation + performance bonus - Full benefits: medical, dental, vision, life insurance, and paid parental leave - Matching RRSP program - Annual Lifestyle Spending Account - Professional development subsidies and certification support - Competitive employee referral bonus Accommodation If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future. It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. #LI-VM1 #LI-Remote

Description We are currently looking for an Education Services Specialist with a passion for providing hands-on software and economic analysis support to customers. The ideal candidate will have a strong interest in teaching economics and the IMPLAN application to adult learners, writing both technical and academic pieces, and working directly with customers to provide specialized modeling, analysis, and interpretation of results from IMPLAN Cloud. Primary Responsibilities The Education Services Specialist will be required to develop a deep understanding of IMPLAN data, the IMPLAN Cloud application, and Input-Output analysis. The position requires a passion for supporting a high-touch product and fostering relationships with customers. - Become a subject matter expert on IMPLAN Cloud and the analytical needs and challenges of customers - Provide ongoing analytical support to customers across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system - Be a part of the training team leading IMPLAN courses for adult learners - Contribute to IMPLAN documentation of analytical techniques and solutions for the knowledge base website - Research, write, and edit relevant journal articles - Analyze economic impacts and write reports for customers - Present at significant conferences - Examine data and software for functionality and accuracy Requirements Required Skills & Experience - Ability to multi-task and work with multiple software platforms simultaneously - Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning - Ability to explain complex concepts in detail with patience, empathy, and understanding - Strong research skills and experience with complex analytical problem solving - Comfortable communicating with professors, researchers, and c-suite executives - Experience in instructional delivery and course development for adult learners - Active listening and independent learning skills - Comfort and familiarity with a team-based work environment - Ability to self-direct and prioritize with minimal supervision - Located near IMPLAN HQ or willing to travel for onsite trainings up to six times per year - Willingness to adapt and be challenged - Proficiency with Microsoft Office and Google Suites - Fluency in English Desired Skills & Experience - Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices - Experience with other software platforms including Salesforce, Zendesk, Looker, and Wrike - Familiarity with database management - History of publishing journal articles - Background working with customers - Foreign language skills Required Education - Completion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, Statistics, or a closely related field - PhD preferred Supervisory Responsibility - This position may supervise department interns. Required Education - Prolonged periods of sitting at a desk and working on a computer. Other IMPLAN is a remote workplace. This role requires occasional travel to our Huntersville, NC office or other locations for team meetings and client visits. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veterans status, or other legally protected status.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.