Logically

• Perform all supervisory duties associated with the SOC team including employee-related issues • Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Lead SOC team, foster innovation, and drive accountability within SOC engineering • Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence • Participate in quarterly business reviews with vendors and customers • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all client managed systems, operating systems, hardware, and software. • Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the clients' environment • Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency • Influence and improve existing processes through innovation and operational change • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions • Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing • Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation

• Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Ensure compliance with company policies, procedures, and all contractual and regulatory requirements • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Implement secure networks on case-by-case bases dependent upon circumstantial business and technology requirements • Responsible for implementing appropriate IT security procedures, configuring security software, and implementing security administration functions across multiple platforms • Responsible for performing product deployments and assessments as well as making recommendations to enhance and expand the cybersecurity portfolio of customers • Collaborate with the team to ensure customer service level agreements (SLA) are met • Provide network and firewall support to customers • Provide support, engineering, configuration, and troubleshooting for network security infrastructure • Perform network troubleshooting, network traffic analysis and debugging, security incident response; implement VPN encryption • Develop and maintain network security documentation • Apply risk management framework to assess cybersecurity risks of network appliances and provide strategic recommendations to bolster security and reduce attack surface while maintaining required operational capabilities • Participate in on-call support rotation

• Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Conduct multi-vendor troubleshooting • Facilitate customer communication via phone and email • Monitor service requests and call queue to ensure service levels and KPI’s are met • Answer technical questions, then verify and resolve technical problems • Contribute to customer-facing and internal documentation used for self-support • Maintain individual ticket queue to ensure timeliness and efficiency • Responsible for consistent communication with the customer, including being the liaison between customer and internal resources • Upgrade, install, and troubleshoot networks, networking hardware devices and software • Implement troubleshooting analysis of Firewalls, Network Switches, Wireless APs, and NGAV • Install, configure, and maintain network services, equipment, and devices • Help to create and improve documentation of best practices • Work directly with escalation and engineering teams to get customer problems resolved • Communicate with internal teams to find solutions and improvements for critical customer issues • Perform other administrative work and project tasks to support various department initiatives • Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall add/changes and firmware updates • Job routinely requires lifting equipment weighing 15 pounds and may require occasional lifting equipment up to 50 pounds. • Develop into subject matter expert in at least one area

• Support presales site activities, preliminary site visits, coordinating trial test supports / preparation • Prepare and give technical presentations to explain to customers how the products and services work • Work with the customers and Engineers to ensure the equipment meets the system requirements • Communicate with the sales team to understand consumer demands and offer sales support where necessary • Secure orders, guarantee product standards, and assure product delivery • Establish customer rapport and acceptance • Plan for modifications to products to meet consumer demands • Help clients to solve problems with product usage • Recommend new and improved products to the customers and explain how the equipment will be more cost-effective • Support presales activities, proposal generation, product position, solution offering, and responding to technical clarifications • Participate in the completion of submitted SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals • Assist Partner Management in the identification and analysis of potential partnership opportunities and distribution channels • Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution

• Consistently drive pipeline growth by securing a minimum of five new net meetings per week through BDR efforts. • Proactively generate opportunities with at least two new self-sourced meetings weekly. • Ensure deal progression by delivering a minimum of two proposals per week. • Maintain rapid lead engagement by following up on all BDR-generated leads within 24 hours—no exceptions. • Enforce operational discipline by tracking 100% of activities, opportunities, and engagements in Salesforce. • Expand market presence and partnerships by actively engaging in regional events and building strong partner relationships to drive new opportunities.

• Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Install, configure, and maintain network services, equipment, and devices • Provide RMA assistance to customers with hardware failures • Make proper firewall configuration changes, including NAT policy setups, rule additions, VPN setup client-based, and site-to-site, content filter configuration and security service management regularly • Mitigate the risk of any outages by handling in a prompt and efficient manner • Monitor service requests and call queue to ensure service levels and KPI’s are met • Perform periodic system audits • Upgrade, install, and troubleshoot networks, networking hardware devices and software • Implement troubleshooting analysis of firewalls, workstations, and associated systems • Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall performance analysis • Makes modifications to network resources to optimize utilization and efficiency • Provides technical assistance, training, and ongoing support to ensure the customer is satisfied • Document all actions under standard company policies and procedures • Ensure compliance with departmental and customer satisfaction standards

• Assist in developing success plans and strategies for customers, with a focus on supporting long-term relationships and reducing customer churn. • Perform follow-up tasks as part of marketing campaigns, helping to ensure customer engagement and satisfaction. • Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8. • Monitor customer agreements and help manage change requests and approvals as needed. • Maintain customer information and activity in CRM tools like Salesforce, ensuring accurate record-keeping and adherence to defined procedures. • Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities. • Ensure customer contact information is updated and kept current in Salesforce and ConnectWise. • Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback. • Collaborate with Marketing to develop customer appreciation initiatives and engagement activities. • Act as a customer advocate by collaborating with cross-functional teams such as Marketing, Sales, Product, Service, Finance, and Engineering to enhance processes and improve customer satisfaction and retention. • Assist with special projects as requested by leadership.

• Drive the growth and execution of strategic partner marketing initiatives focusing on maximizing relationships with key partners. • Leverage expertise in co-marketing and go-to-market strategies to support sales pipeline and revenue objectives. • Create and manage lead-generating campaigns for partner initiatives, including co-branded content, webinars, and industry events. • Conduct post-event and campaign evaluations with ROI analysis; share insights and recommendations with sales and marketing. • Track and report campaign outcomes and performance metrics to stakeholders. • Develop and manage marketing assets for sales use. • Ensure compliance with policies and budget limits while maximizing co-marketing funds. • Provide clear reporting and updates to internal and external stakeholders. • Support special projects as requested by leadership. • Travel up to 20-30% to support partner engagement.

A trusted partner for over 20 years, Logically, a Managed Security Services Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business. At Logically, we’re passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.   But what truly sets us apart is our people. We’re a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isn’t just about a job – it’s about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. We’re proud of the work we do, but we’re also committed to creating a fun, supportive work environment where everyone can thrive. If you’re looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.   Why Work for Us:  - Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients. - Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose. - Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance. - We offer competitive wages and benefits, attracting and retaining the best staff for our clients. - Take advantage of opportunities for personal and professional development, empowering you to advance your career.   Job Summary: The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer retention and loyalty and to ensure customer engagement with services and products remains high. The Customer Success Manager will effectively plan and prioritize a high volume of customer activities and requests to manage customer issues and requests.     PLEASE NOTE: THIS ROLE DOES NOT CARRY A QUOTA.    Job Duties & Responsibilities:  - - Assist in developing success plans and strategies for customers, with a focus on supporting long-term relationships and reducing customer churn.  - Perform follow-up tasks as part of marketing campaigns, helping to ensure customer engagement and satisfaction.  - Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8.  - Monitor customer agreements and help manage change requests and approvals as needed.  - Maintain customer information and activity in CRM tools like Salesforce, ensuring accurate record-keeping and adherence to defined procedures.  - Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities.  - Ensure customer contact information is updated and kept current in Salesforce and ConnectWise.   - Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback.  - Collaborate with Marketing to develop customer appreciation initiatives and engagement activities.  - Act as a customer advocate by collaborating with cross-functional teams such as Marketing, Sales, Product, Service, Finance, and Engineering to enhance processes and improve customer satisfaction and retention.  - Assist with special projects as requested by leadership.  - 10-20% travel required    Qualifications: - - Associate’s degree in management, Information Technology, Computer Science or commensurate experience required.  - 1 year of experience in customer success, sales, or consulting capacity.  - Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided.  - Basic knowledge of CRM systems like Salesforce, ConnectWise, or Microsoft Dynamics is advantageous.  - Solid understanding of cybersecurity or managed IT services, and how they relate to helping solve SMB, mid-market, and enterprise frustrations. -  Experience working cross-functionally with an account team including both Account Managers and SMEs, providing account management support to assigned projects and service teams. - Ability to work in a team environment and demonstrate leadership, presentation, and planning ability, as well as verbal and written communication skills. - Business acumen; translating business requirements into related solutions. -  Flexible and able to remain calm in times of stress while managing multiple priorities at one time. - Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations. - Sound problem-solving technique with ability and persistence to generate options and select the best solution. - Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders. - Ability to communicate effectively with customers and various levels of management both verbally and in written form. - Ability to manage multiple sales opportunities in a fast-paced environment. - Team player mentality and willingness to share knowledge with others.    #LI-Remote   Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.    Location Dublin, Ohio (Remote) Department 500000 - Sales Exec, Admin, Outside Sales Employment Type Full-Time Minimum Experience Mid-level

• Design and develop solutions using Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse • Implement end-to-end workflow automation to streamline internal operations across IT, Finance, Compliance, and Operations • Integrate Power Platform solutions with Microsoft 365, Azure services, PSA/ITSM tools, and third-party SaaS applications • Develop and maintain data models, APIs, and system integrations • Create dashboards and reporting solutions to support leadership visibility and decision-making • Collaborate with stakeholders to gather requirements and translate business needs into technical solutions • Apply governance, security, and best practices for Power Platform usage across the organization • Support AI-driven initiatives, including Copilot, AI Builder, and intelligent automation workflows • Optimize performance, scalability, and maintainability of developed solutions • Document solutions, standards, and reusable components for broader organizational adoption