Technical Account Specialist Department: Customer Support | Location: Fully Remote | Type: Full-Time About FMSI FMSI is a fintech SaaS company purpose-built for banks and credit unions. Our products help financial institutions improve branch operations, reduce wait times, and deliver better experiences for their customers. We've been trusted by financial institutions across North America for over two decades, and we're growing. Role Overview We're looking for a Technical Account Specialist to join our Support team. In this role, you'll be the primary point of contact for FMSI customers experiencing technical issues with our platforms. You'll own the customer experience from first contact through resolution — triaging problems, troubleshooting directly, and coordinating with our engineering team when deeper fixes are needed. You'll also play a key role in ensuring customers feel heard, informed, and confident throughout the process. This is a great opportunity for someone early in their career who enjoys solving problems, communicating clearly with customers, and working in a fast-moving SaaS environment. You'll have a clear path to grow into a senior TAM or team lead role as FMSI scales. What You'll Do Customer Support & Troubleshooting - Serve as the Tier 1 and Tier 2 point of contact for inbound customer issues related to the FMSI platforms, including OneCX, Appointments, Lobby, Analytics, and Staff Scheduler - Triage, diagnose, and resolve technical issues through your own troubleshooting before escalating to engineering - Manage and maintain tickets in the ticketing system (Zoho Desk, YouTrack), ensuring accurate documentation, timely updates, and clean resolution notes - Conduct video calls with customers to walk through issues, provide status updates, and confirm resolution Customer Communication & Relationship Management - Keep customers proactively informed throughout the lifecycle of their support request — no one should have to chase you for an update - Follow up post-resolution to confirm customer satisfaction and close the loop on every ticket - Maintain accurate customer records and interaction history in the appropriate tools (Zoho Desk, YouTrack) - Build strong working relationships with accounts to support retention and satisfaction goals Engineering Collaboration - Clearly document and escalate bugs, platform issues, and feature gaps to the engineering team with sufficient technical detail to enable fast resolution - Track escalated issues through to resolution and communicate updates back to the customer throughout - Contribute to the internal knowledge base by documenting recurring issues, workarounds, and resolution steps Performance & Growth - Consistently meet or exceed team benchmarks for ticket resolution time and customer satisfaction (CSAT target: 95%+) - Contribute to customer retention by delivering a support experience that reinforces the value of the FMSI platform - Take on mentorship responsibilities as the team grows, supporting newer team members with onboarding and day-to-day guidance What You Bring Required - 1–2 years of experience in a technical support, account management, or customer success role at a SaaS company - Hands-on experience troubleshooting SaaS platform issues — you're comfortable digging into a problem before escalating - Strong written and verbal communication skills; you can explain technical concepts clearly to non-technical users - Experience working with a ticketing system and a CRM (Zoho and YouTrack) - Comfortable working fully remotely and managing your own time and workload effectively - A customer-first mindset — you genuinely care about solving problems and leaving customers better off than you found them Preferred - Experience supporting customers in the banking, credit union, or financial technology space - Familiarity with branch operations, workforce management, or appointment scheduling workflows - Prior exposure to working cross-functionally with an engineering or product team How We'll Measure Success In your first 6–12 months, you'll be tracking toward: - Ticket resolution time consistently at or below team benchmark - CSAT score of 95% or higher across your ticket volume - Measurable contribution to customer retention within your assigned accounts - Engineering escalations that are well-documented, accurate, and actionable — reducing back-and-forth Why FMSI - Purpose-built product with a clear market and a customer base that relies on us daily - Small, focused team where your contributions are visible and your growth is real - Fully remote with a culture built around accountability and results, not hours logged - A company in an active growth phase — the people joining now will shape what we become

RespicardiaAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Respicardia division of ZOLL Medical Corporation is focused on helping people with central sleep apnea get access to a therapy to restore a more normal breathing pattern during sleep and give them better quality of life. We develop breakthrough therapies for an impactful disease that is severely underdiagnosed and often untreated. As we continue to grow, those who join our team will work alongside motivated people who care about others, put patients first and are dedicated to high-quality and innovative solutions. Salary Details Salary Range: $90,000-$100,000 Targeted 20% Annual Bonus Job Type / Location This is a remote position with travel, and we’re specifically seeking candidates based in Denver and nearby areas such as Fort Collins and Colorado Springs. Job Summary This position provides technical support and training to improve patient outcomes. Essential Functions - Provide technical support for therapy activation and titration - Support therapy optimization of the remedē System during overnight sleep studies - Train new customers to use the remedē System programmer and to perform all aspects of device programming - Work closely with the Territory Manager (TM) to support all aspects of the sales process - Create awareness of the remedē System by educating potential customers, especially sleep physicians, about the disease, therapy, indications, and clinical data - Work in a highly dynamic environment with an ever-changing schedule - Provide remote technical support during scheduled “on-call” duties - Maintain current vendor credentials to access customer facilities Required/Preferred Education and Experience - Bachelor's Degree in a technical field preferred - 5+ years of experience in the field of Sleep Medicine, preferably with a minimum of 2 years working in a sleep clinic or sleep laboratory, with extensive experience in scoring sleep studies and interpreting sleep study reports required - Registered Polysomnographic Technologist (RPSGT) certification Required and - Registered Sleep Technologist (RST) certification Required and - Clinical sleep educator certification Required or - Equivalent Required Knowledge, Skills and Abilities - Ability to communicate effectively, orally and in writing - Exceptional communication skills, both written and verbal - Team-player mindset and willingness to collaborate - Willing to take responsibility and act independently when necessary Travel Requirements - 80% Ability to travel (including overnight stays) 80% We are reviewing applications on an ongoing basis until the role is filled. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: $78,400.00 to $117,600.00 This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Description Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. The Role As a Platform Specialist, you’ll join Jump to help deliver top-tier ticketing support for our sports clients. You'll help bring events to life by managing the behind-the-scenes details that make seamless fan experiences possible; from implementation to event setup and inventory management to real-time troubleshooting and ad-hoc reporting. This is a hands-on, detail-driven role perfect for someone who enjoys solving problems, learning new technology, and contributing to high-profile events. We’re looking for someone curious, organized, and excited to grow with a company that’s transforming how teams connect with their fans. Key Responsibilities - Contribute to the technical implementation of new clients - Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform - Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care - Create and maintain operational documentation for both internal and external use - Train new hires both externally and internally - Troubleshoot common issues related to ticket delivery, scanning, and mobile access - Support quality control efforts and help ensure the integrity of every event build - Lead client operations calls - Support live events remotely or on-site (travel will be required for this role) What We’re Looking For - 3+ years of experience in a ticketing, live events, operations, or customer support role - Administrative experience with ticketing software and deep understanding of core operations ticketing concepts, ability to troubleshoot issues within a ticketing platform. - Very strong attention to detail and comfort working with digital platforms and processes - Clear communicator who thrives in a fast-paced, collaborative environment - Enthusiasm & aptitude for learning new systems, asking questions, and improving processes - A passion for sports, entertainment, and creating memorable live event experience - Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service - Ability to build trust quickly with internal and client teams - Preference for candidates in Mountain or Pacific time zones Attributes that will make you successful on our team - A strong desire to learn. You have strong experience and want to continue building your skills. - Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions. - Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well. - Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product. - Customer-centric mindset. You can understand the problem to be solved and who we are solving it for. - Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation Benefits - Remote first - Competitive salary and equity - Flex PTO policy - 401(k) - Generous medical, dental and vision plans - 16 weeks paid parental leave for primary and secondary caregivers - $1,000 reimbursement for work-from-home tech setup - $1,000 reimbursement for learning and development - Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel Compensation Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency. We have established a standardized leveling framework based on job scope and responsibilities This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor. The compensation for this role is $80,000 and includes a generous equity package. Application Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

Role Description The Technical Account Manager (TAM) is a tech/sales hybrid role responsible for designing, implementing, and supporting merchant trials and proof‑of‑concepts (POCs) for MNEE Pay’s bank‑grade, POS‑native stablecoin acceptance network. Working closely with Business Development and the merchant’s technical teams, the TAM ensures that merchants can quickly evaluate, integrate, and scale “pay with any stablecoin” across online and in‑store channels while clearly bridging the gap between technical implementation details and successful commercial outcomes. Key Responsibilities - Own the end‑to‑end technical workstream for merchant trials and POCs, from initial scoping through to successful completion and production hand‑off. - Partner with the opportunity lead (Business Development) to design trial/POC plans that align technical success criteria with commercial objectives and merchant timelines. - Run technical discovery with merchants (eCommerce, POS, payments, security, and treasury stakeholders) to understand current payment flows, systems, and constraints. - Propose integration architectures leveraging MNEE Pay APIs, SDKs, and platform capabilities to enable “pay with any stablecoin” at checkout (online, in‑store, and QR). - Configure sandbox environments, test accounts, and demo data for trials, ensuring merchants can evaluate the solution with minimal friction. - Provide hands‑on support to merchant developers and solution partners (gateways, processors, platforms) during integration, including code‑level guidance, sample implementations, and troubleshooting. - Create and maintain materials (solution briefs, implementation guides, playbooks, and ROI‑oriented decks) that clearly bridge the gap between technical implementation and successful commercial deployment for merchants and partners. - Work with Product and Engineering to prioritize and escalate technical issues surfaced during trials/POCs, ensuring rapid resolution and clear communication back to merchants. - Document implementation patterns, runbooks, and best practices for repeatable deployment motions, contributing to internal and partner‑facing technical collateral. - Translate merchant technical feedback into clear requirements and feature requests to inform the MNEE Pay product roadmap, particularly around APIs, reporting, and settlement workflows. - Act as a trusted technical advisor to strategic accounts post‑go‑live, supporting optimization of MNEE Pay. - Support the VP, Business Development and core BD team in technical portions of RFPs, proposals, and partner enablement sessions. - Maintain an expert understanding of MNEE Pay’s platform, including stablecoin support, settlement mechanics, treasury/off‑ramp options, and security/compliance posture. Qualifications - 5+ years in a technical customer‑facing role such as Technical Account Manager, Sales Engineer, Solutions Architect, or Implementation Engineer. - Strong hands‑on experience with web technologies, APIs, and system integration patterns (REST, webhooks, SDKs, event‑driven flows). - Experience in payments, fintech, merchant acquiring, or eCommerce platforms, with familiarity of POS systems and online checkout flows. - Ability to understand and explain payment economics (fees, settlement timing, chargebacks) and how MNEE Pay improves merchant outcomes. - Comfortable engaging both technical and commercial stakeholders, translating business requirements into technical solutions and vice versa. - Proven track record leading complex integrations or POCs with enterprise or mid‑market merchants, from discovery through go‑live. - Excellent written and verbal communication skills, including the ability to create clear technical documentation and present to mixed technical/non‑technical audiences. - Strong problem‑solving skills, with the ability to operate in ambiguous, fast‑changing environments typical of high‑growth fintechs. Preferred Qualifications - Experience with payment gateways, PSPs, ISVs, or commerce platforms integrating alternative payment methods or new rails. - Familiarity with stablecoins, digital assets, wallets, and treasury/off‑ramp processes. - Background working in a high‑growth, product‑led B2B SaaS or payments company. - Experience supporting global merchants across multiple regions, currencies, and regulatory environments. Key Competencies and Attributes - Customer Orientation: Obsession with merchant success during trials/POCs and in early production, with a focus on reducing time‑to‑value. - Technical Depth: Ability to quickly understand merchant architectures and design robust, scalable integration patterns using MNEE Pay. - Commercial Awareness: Understanding of how technical design choices affect merchant economics, adoption, and revenue outcomes for MNEE Pay. - Collaboration: Works seamlessly with Business Development, Product, and Engineering, acting as the connective tissue between commercial and technical teams. - Ownership: Takes full responsibility for the technical success of assigned trials, POCs, and early‑stage accounts.