Description We are currently looking for an Education Services Specialist with a passion for providing hands-on software and economic analysis support to customers. The ideal candidate will have a strong interest in teaching economics and the IMPLAN application to adult learners, writing both technical and academic pieces, and working directly with customers to provide specialized modeling, analysis, and interpretation of results from IMPLAN Cloud. Primary Responsibilities The Education Services Specialist will be required to develop a deep understanding of IMPLAN data, the IMPLAN Cloud application, and Input-Output analysis. The position requires a passion for supporting a high-touch product and fostering relationships with customers. - Become a subject matter expert on IMPLAN Cloud and the analytical needs and challenges of customers - Provide ongoing analytical support to customers across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system - Be a part of the training team leading IMPLAN courses for adult learners - Contribute to IMPLAN documentation of analytical techniques and solutions for the knowledge base website - Research, write, and edit relevant journal articles - Analyze economic impacts and write reports for customers - Present at significant conferences - Examine data and software for functionality and accuracy Requirements Required Skills & Experience - Ability to multi-task and work with multiple software platforms simultaneously - Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning - Ability to explain complex concepts in detail with patience, empathy, and understanding - Strong research skills and experience with complex analytical problem solving - Comfortable communicating with professors, researchers, and c-suite executives - Experience in instructional delivery and course development for adult learners - Active listening and independent learning skills - Comfort and familiarity with a team-based work environment - Ability to self-direct and prioritize with minimal supervision - Located near IMPLAN HQ or willing to travel for onsite trainings up to six times per year - Willingness to adapt and be challenged - Proficiency with Microsoft Office and Google Suites - Fluency in English Desired Skills & Experience - Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices - Experience with other software platforms including Salesforce, Zendesk, Looker, and Wrike - Familiarity with database management - History of publishing journal articles - Background working with customers - Foreign language skills Required Education - Completion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, Statistics, or a closely related field - PhD preferred Supervisory Responsibility - This position may supervise department interns. Required Education - Prolonged periods of sitting at a desk and working on a computer. Other IMPLAN is a remote workplace. This role requires occasional travel to our Huntersville, NC office or other locations for team meetings and client visits. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veterans status, or other legally protected status.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Build trust from day one and be the face of Zafran throughout the customer lifecycle • Lead onboarding and ensure a fast, confident path to value • Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes • Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments • Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most • Advocate for your customers internally and turn their needs into impact • Celebrate customer success and turn champions into advocates • Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit