Role Description We are seeking a motivated and detail-oriented Rewards Operations Specialist to join our partners dynamic team. This role plays a key part in managing and optimising their customer loyalty and rewards programs, ensuring seamless operations and maximising customer engagement. This is a practical, hands-on role that gives you real experience in loyalty and rewards. You will need to enrol in the Certified Loyalty and Reward Specialist Course as part of the role requirements. Upon completion, you’ll receive a recognised certificate, qualifications, and practical skills you can use immediately. Train online at your own pace and take a clear step toward landing this role. Key Responsibilities - Oversee daily operations of rewards and loyalty programs. - Analyse program performance and recommend improvements. - Coordinate with marketing and customer service teams to deliver consistent program experiences. - Manage data integrity and reporting related to rewards activities. - Support the development and implementation of new reward initiatives. Qualifications - Strong organisational and analytical skills. - Excellent communication and teamwork abilities. - Basic understanding of loyalty program mechanics is a plus. - Willingness to complete professional certification. Requirements - Completion of the Certified Loyalty & Reward Specialist Course is mandatory. - Candidates are required to cover the cost of the course themselves before starting the position. Benefits - In-depth understanding of loyalty program design and management. - Industry best practices and emerging trends. - Practical skills to optimise customer retention and engagement. - Recognition as a qualified professional in reward operations. How to Apply Please submit your CV and a brief cover note that provides a bit about yourself and explains why you believe you’re the right fit. Company Description We’re not new to this. SMG Group has over 15 years of experience and has placed more than 3,000 people into new roles. We don’t believe in empty promises: complete our course, follow the process, and we’ll help you land the job. If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. Apply now, and one of our expert team members will guide you through the next steps.

Title: Sr. Director, Operations, Strategy & Analytics, NYRA Bets Location: Aqueduct (Ozone Park) United States Hybrid Regular Full Time Job Description: Title: Sr. Director, Operations, Strategy & Analytics, NYRA Bets Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Exempt Job Overview: The Sr. Director, Operations, Strategy & Analytics is responsible for providing senior leadership and oversight across NYRA Bets operations, analytics, reporting, and strategic initiatives supporting the ADW platform. This role oversees and works closely with the COO, Director and Director of Marketing and shares responsibility for day-to-day operational monitoring, business intelligence, and reporting functions while ensuring the effective use of data and analytics to support operational decision making, customer insights, and business growth. Working closely with the President, COO, Director of Marketing and cross-functional leaders across technology, marketing, finance, and legal, the Sr. Director ensures the operational stability, reporting integrity, and analytical capabilities of the NYRA Bets platform. The role plays a critical part in translating operational data and customer analytics into actionable insights that inform business strategy, improve customer engagement, and enhance wagering activity. The Sr. Director communicates and actively promotes NYRA's Mission, Shared Values, and Supporting Behaviors to support a culture of collaboration, operational excellence, and a best-in-class wagering experience for NYRA Bets customers. Essential Functions: Responsibilities: - Provide senior leadership and oversight of NYRA Bets operational monitoring, reporting, analytics, and strategic initiatives to ensure the stability, integrity, and growth of the ADW platform. Supervise the Director responsible for day-to-day operational reporting, business intelligence, and analytics staff. - Monitor operational performance, wagering activity, and reporting outputs to ensure operational processes, customer activity monitoring, fraud detection, and promotional administration are functioning effectively. Guide the development and governance of analytics frameworks that deliver meaningful insights into customer behavior, wagering trends, and business performance. - Partner with leadership across operations, marketing, technology, legal, and finance to leverage operational data and analytics in support of customer growth strategies, product development initiatives, and regulatory compliance. Ensure the NYRA Bets organization maintains strong daily, weekly, monthly and annual reporting integrity, reliable operational processes, and effective analytical tools to support business decisions. - Operational Leadership - Work Closely with NYRA Tech to ensure site stability, reporting and compliance are maintained. Supervise the Director responsible for NYRA Bets operations, reporting, and analytics teams. - Oversee the daily operational health of the NYRA Bets platform including wagering activity monitoring, reporting workflows, and operational processes. - Monitor operational dashboards and performance metrics to identify operational issues, trends, or opportunities for improvement. - Provide direction on operational priorities and escalation management for system issues, customer account concerns, or vendor performance matters. - Ensure operational teams maintain strong quality assurance and quality control processes across reporting and operational workflows. - Analytics & Business Intelligence Oversight - Provide leadership and oversight for the NYRA Bets analytics and business intelligence functions. - Ensure the development of reporting frameworks that provide a comprehensive view of customer activity, wagering behavior, and operational performance. - Guide the creation of advanced analytics including customer segmentation, customer value modeling, lifecycle analysis, and campaign performance evaluation. - Ensure analytics outputs support marketing strategies, customer retention initiatives, and wagering growth efforts. - Review key analytics outputs and translate insights into actionable recommendations for senior leadership. - Identify opportunities to improve data capture, reporting accessibility, and analytical capabilities across NYRA Bets systems. - Reporting & Data Governance - Oversee the development, validation, and distribution of daily, weekly, and monthly operational and customer reports. - Ensure reports adhere to established business processes, data governance standards, and regulatory requirements. - Review key reports and analytics outputs to ensure credibility, consistency, and accuracy. - Support the development of dashboards and reporting tools that provide leadership with real-time insights into operational performance and customer activity - Customer Activity & Account Oversight - Provide oversight of operational processes related to wagering activity monitoring, customer account activity, fraud detection, and promotional administration. - Support management of high-value customer accounts and ensure appropriate service standards are maintained. - Review customer activity trends and analytics to support responsible gaming practices and customer integrity initiatives. - Technology & Product Coordination - Coordinate with technology teams and the Director of Wagering Products to support development and maintenance of product roadmaps for NYRA Bets wagering platforms and reporting systems. - Monitor the effectiveness of analytics tools, reporting systems, and operational technologies used by NYRA Bets. - Serve as a senior point of coordination with technology vendors related to analytics platforms, reporting tools, and product enhancements. - Regulatory & Compliance Support - Serve as senior point of contact for regulatory licensing obligations and processes supporting regulatory reporting requirements. - Ensure reporting outputs meet the requirements of state regulatory bodies and internal compliance standards. - Coordinate with legal counsel and compliance teams on regulatory reporting and operational practices. - Participate in regulatory and operational review meetings, including relevant ORC subcommittee discussions when required. - Partnerships & Vendor Oversight - Provide oversight of operational relationships with NYRA Bets white label partners and key technology vendors. - Support account management activities and ensure partner reporting and operational requirements are met. - Assist in resolving operational or analytics-related issues involving vendor systems or partner integrations. - Strategic & Cross-Functional Collaboration - Partner with marketing, finance, operations, and technology teams to leverage analytics and operational insights in support of business initiatives. - Support business development initiatives and strategic planning through analysis of wagering trends, customer behavior, and operational performance. - Present operational and analytical insights to senior leadership to inform decision making and strategic planning. Qualifications: - 8-10+ years of experience in gaming, wagering, digital platforms, analytics, or related industries. - Experience supporting ADW platforms, sports betting, gaming operations, fintech, or similar regulated digital businesses preferred. - Strong expertise in analytics, business intelligence, reporting, and operational performance analysis. - Demonstrated leadership experience managing operational, analytical, or technical teams. - Experience working within regulated environments and supporting regulatory reporting requirements. - Strong analytical, communication, and stakeholder management skills. Summary of Physical Requirements and Work Environment: This role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace. The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional light lifting (generally up to 10 lbs., and infrequently up to 30 lbs.) may be required. The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work. Travel expectations - travel 15% between Belmont and Saratoga racecourses. Pay Range / Salary: $174,750.00 - $211,800.00

Title: Operational Engr I Location: Remote Bangalore Full time Job Description: Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are looking for an Operational Engineer I who will: CSG is hiring an Operational Engineer I to join our Ascendon Core Operations (CoreOps) team. The CoreOps team is accountable for the effective operation and support of solutions delivered by the Ascendon Product Development Teams. - Ascendon Product installation and configuration with occasional troubleshooting assistance - You will be monitoring Ascendon solutions function and performance and suggest proactive remediation measures - You will trouble-shoot and bug-fix Ascendon solutions - You will automate and document Platform Engineer processes - You will participate in a 24/7 on-call rotation - Collaborate with colleagues in architecture and development groups - Install, configure and upgrade third party products and open-source solutions - Bi-weekly off-hour maintenance activities performed within the required maintenance window Is this opportunity right for you? We are looking for candidates who have: - Bachelor's degree in computer science or related field - 3-5 years' experience with development and release processes - Familiarity with AWS or equivalent public cloud experience - Experience configuring, managing, and upgrading servers and software - Good Scripting Knowledge (python/Bash/Perl) - Understanding of Linux/windows server OS - Experience with database applications (MS SQL, MySQL) and Web Services (REST, SOAP) - Familiarity with version control, continuous integration, and delivery tools (Subversion, Git, Jenkins, Artifactory or related services like Azure DevOps, Salt, AWS CodeCommit/Build/Pipelines, Docker, Kubernetes, BitBucket or GitLab) - Familiarity with Infrastructure as Code (Terraform) - Familiarity with AI technologies CSGer Perks & Benefits - Work from Home, in-office, or hybrid - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Title: Operational Model Excellence Expert (Commercial Insurance - Property & Casualty) Location: Kansas City United States Job Description: Join our innovative team as an Operational Model Excellence (OMEX) Expert and help drive transformative improvements across the Property & Casualty (P&C) insurance value chain. In this role, you will leverage your expertise in operational efficiency, continuous improvement, and project management to optimize workflows, implement best practices, and deliver measurable business value. Your understanding of P&C submissions, underwriting, claims, and policy servicing will enable you to design operational solutions that address industry-specific challenges and unlock new opportunities for efficiency, accuracy, and customer experience. About the Role As an OMEX Expert, you will play a pivotal role in shaping strategic initiatives that enhance how we deliver P&C commercial insurance solutions. You will analyze current processes, identify improvement opportunities, and lead the implementation of optimized workflows across both Property and Casualty lines of business. You will drive transformation anchored in OMEX's four core pillars-people, process, systems, and data-and help build a more efficient, digital, and AI‑enabled operating environment. Your expertise across P&C will support the redesign of submissions, underwriting, pricing, policy administration, and claims processes. You will also identify and champion opportunities to integrate Artificial Intelligence and automation into critical P&C workflows. Key Responsibilities - Lead end-to-end process transformation initiatives across P&C value chain to enhance operational efficiency and business impact. - Conduct comprehensive analyses to identify inefficiencies, friction points, and improvement opportunities across the P&C operating model. - Develop and implement standardized operating procedures and best practices. - Apply Lean and Six Sigma methodologies to reduce waste and improve consistency across workflows. - Manage improvement projects using structured project management approaches to ensure on-time, high‑quality delivery. - Facilitate cross-functional collaboration across line of business and functional teams. - Create, track, and communicate KPIs that measure process performance and quantify the impact of improvement initiatives on metrics such as cycle time, expense ratio, loss ratio, productivity, and customer satisfaction. - Drive change management efforts to ensure smooth adoption of new processes and technology across P&C business teams. - Identify opportunities for digitalization, automation, and AI integration within P&C workflows. - Monitor industry trends and competitive insights to embed P&C best practices into transformation initiatives. - Partner with IT to design and implement technology solutions that enhance P&C operational outcomes. About the Team The Operational Model Excellence team is a global transformation function dedicated to evolving end‑to‑end operating models across Lines of Business, Integrated Platforms, and Global Functions. OMEX drives operational rigor, user relief, and capability building by applying a unified framework across people, process, systems, and data. About You You are a process‑oriented professional with strong analytical capabilities and a passion for continuous improvement. You excel at leading cross-functional efforts and thrive in dynamic environments where you can apply structured problem solving to improve operational performance. Your understanding of both Property and Casualty insurance allows you to navigate a wide range of underwriting, claims, and risk scenarios. You are skilled at translating complex insurance concepts into practical operational solutions that drive measurable business value and enhance customer experience across P&C. What We're Looking For - Bachelor's degree in Business, Industrial Engineering, Operations Management, Insurance, or related discipline - Minimum 8 years of experience in operational excellence, process improvement, or similar roles, including at least 3 years in commercial P&C insurance - Strong understanding of P&C operations (submissions processing, underwriting workflows, risk assessment, policy administration, and claims processes) - Proven track record delivering measurable business value through transformation initiatives in P&C - Solid project management experience across complex, cross‑functional projects Nice to Have: - Lean or Six Sigma certification (Green Belt or Black Belt) - Knowledge of automation and AI technologies (RPA, workflow automation, ChatGPT, Copilot, Palantir AIP) - Familiarity with regulated insurance environments - Broad understanding of commercial P&C products and market dynamics - Experience fostering continuous improvement cultures - Exposure to multinational P&C portfolios - Experience optimizing processes involving brokers, TPAs, and other external stakeholders - Ability to balance operational efficiency with risk management and compliance The position location is flexible to either our Windsor, CT or Kansas City, MO offices. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. The estimated base salary range for this position is $88,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re Corporate Solutions Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. Keywords: Reference Code: 137402 Nearest Major Market: Kansas City Job Segment: Six Sigma Black Belt, Six Sigma, Lean Six Sigma, Claims, Underwriter, Management, Insurance