Title: Operational Model Excellence Expert (Commercial Insurance - Property & Casualty) Location: Kansas City United States Job Description: Join our innovative team as an Operational Model Excellence (OMEX) Expert and help drive transformative improvements across the Property & Casualty (P&C) insurance value chain. In this role, you will leverage your expertise in operational efficiency, continuous improvement, and project management to optimize workflows, implement best practices, and deliver measurable business value. Your understanding of P&C submissions, underwriting, claims, and policy servicing will enable you to design operational solutions that address industry-specific challenges and unlock new opportunities for efficiency, accuracy, and customer experience. About the Role As an OMEX Expert, you will play a pivotal role in shaping strategic initiatives that enhance how we deliver P&C commercial insurance solutions. You will analyze current processes, identify improvement opportunities, and lead the implementation of optimized workflows across both Property and Casualty lines of business. You will drive transformation anchored in OMEX's four core pillars-people, process, systems, and data-and help build a more efficient, digital, and AI‑enabled operating environment. Your expertise across P&C will support the redesign of submissions, underwriting, pricing, policy administration, and claims processes. You will also identify and champion opportunities to integrate Artificial Intelligence and automation into critical P&C workflows. Key Responsibilities - Lead end-to-end process transformation initiatives across P&C value chain to enhance operational efficiency and business impact. - Conduct comprehensive analyses to identify inefficiencies, friction points, and improvement opportunities across the P&C operating model. - Develop and implement standardized operating procedures and best practices. - Apply Lean and Six Sigma methodologies to reduce waste and improve consistency across workflows. - Manage improvement projects using structured project management approaches to ensure on-time, high‑quality delivery. - Facilitate cross-functional collaboration across line of business and functional teams. - Create, track, and communicate KPIs that measure process performance and quantify the impact of improvement initiatives on metrics such as cycle time, expense ratio, loss ratio, productivity, and customer satisfaction. - Drive change management efforts to ensure smooth adoption of new processes and technology across P&C business teams. - Identify opportunities for digitalization, automation, and AI integration within P&C workflows. - Monitor industry trends and competitive insights to embed P&C best practices into transformation initiatives. - Partner with IT to design and implement technology solutions that enhance P&C operational outcomes. About the Team The Operational Model Excellence team is a global transformation function dedicated to evolving end‑to‑end operating models across Lines of Business, Integrated Platforms, and Global Functions. OMEX drives operational rigor, user relief, and capability building by applying a unified framework across people, process, systems, and data. About You You are a process‑oriented professional with strong analytical capabilities and a passion for continuous improvement. You excel at leading cross-functional efforts and thrive in dynamic environments where you can apply structured problem solving to improve operational performance. Your understanding of both Property and Casualty insurance allows you to navigate a wide range of underwriting, claims, and risk scenarios. You are skilled at translating complex insurance concepts into practical operational solutions that drive measurable business value and enhance customer experience across P&C. What We're Looking For - Bachelor's degree in Business, Industrial Engineering, Operations Management, Insurance, or related discipline - Minimum 8 years of experience in operational excellence, process improvement, or similar roles, including at least 3 years in commercial P&C insurance - Strong understanding of P&C operations (submissions processing, underwriting workflows, risk assessment, policy administration, and claims processes) - Proven track record delivering measurable business value through transformation initiatives in P&C - Solid project management experience across complex, cross‑functional projects Nice to Have: - Lean or Six Sigma certification (Green Belt or Black Belt) - Knowledge of automation and AI technologies (RPA, workflow automation, ChatGPT, Copilot, Palantir AIP) - Familiarity with regulated insurance environments - Broad understanding of commercial P&C products and market dynamics - Experience fostering continuous improvement cultures - Exposure to multinational P&C portfolios - Experience optimizing processes involving brokers, TPAs, and other external stakeholders - Ability to balance operational efficiency with risk management and compliance The position location is flexible to either our Windsor, CT or Kansas City, MO offices. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. The estimated base salary range for this position is $88,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re Corporate Solutions Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. Keywords: Reference Code: 137402 Nearest Major Market: Kansas City Job Segment: Six Sigma Black Belt, Six Sigma, Lean Six Sigma, Claims, Underwriter, Management, Insurance

Title: Court Operation Supervisor, Ramsey County, Records Division Location: Saint Paul United States Job Description: The Second Judicial District is accepting applications for a Court Operations Supervisor in the Central Records Division, under the general supervision of a cross-divisional management team. The Central Records Court Operations Supervisor position is a highly responsible supervisory and technical position that will be responsible for the oversight of all District Court records. Work involves direct supervision of up to six employees as well as supervision of all District records management including general record maintenance and distribution, Court of Appeals processing, and exhibit management. This position will be expected to develop the knowledge necessary to oversee the records management and release of court records for all case types and collaborate with operations divisions to ensure consistency in processes and procedures. This position requires the application of sound, prompt, and independent judgement; the ability to work collaboratively; effective management of competing demands simultaneously; sound technical skills, excellent communication, organizational and problem-solving skills; keen attention to detail; as well as other knowledge, skills and abilities listed below. This is a full-time, exempt position. Primary work location is the Ramsey County Courthouse, 15 W Kellogg Blvd, Saint Paul, MN 55102. Standard hours of work are Monday - Friday, 8:00am-4:30pm. Upon completion of the on-site training period, this is a hybrid role working both in person and remotely, depending on business needs. A reliable internet connection will be required if working remotely. Responsibilities The following are examples of major job duties expected of this position: - Performs the full scope of centralized records responsibilities. - Processes and directly supervises the processing of all document requests for all case types in the 2nd Judicial District. - Assigns, directs, supervises, and coordinates the work of all staff of the unit making provisions for hiring, evaluating, disciplining and training of such staff. - Directs the workflow of the office to ensure that work is fairly distributed, that priority work is handled promptly, and that deadlines are met. - Develops, recommends and implements new policies and procedures to comply with current statutes and regulations as they pertain to the office; simplifies work processes so that the office operates more efficiently. - Collaborates with Operational Divisions to ensure consistent and efficient processes and procedures between offices. - Provides orientation to employees regarding new rules and legislation pertinent to the office and updates appropriate procedures/forms for current use. - Interprets statutes, rules, and orders and provides recommendations on procedural questions to attorneys, subordinates and the general public. - Participates in and supervises record management functions including physical file management, electronic/optical document and record quality control, record retention, exhibits, Court of Appeals processing, and customer service functions. - Maintains employee records and timesheets, office supplies, and disposition of court records. - Performs a wide variety of complex court clerical and supervisory clerical assignments; reviews and processes legal documents, assures completeness and accuracy of court records; responsible for specialized case processing activity such as preparing appeals and managing exhibits; answers procedural questions for staff; works with manager and staff to develop and implement new procedures and responds to changes in the law. Minimum Qualifications The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying. - High school diploma or equivalent. - Two or more years of experience as a Court Operations Associate or equivalent experience. - Considerable knowledge of effective supervisory skills (e.g. course work, training program, team lead or lead worker experience). Preferred Qualifications - Associate or bachelor's degree in business, public administration, management, criminal justice, or related field. - One or more years of supervisory experience. - Records management experience. Knowledge Skills and Abilities - Thorough knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to records management. - Ability to effectively coach, develop, and motivate staff. - Knowledge of effective supervisory and management techniques, employee development and performance management. - Knowledge of the automated court information system (MNCIS). - Knowledge of electronic/optical records systems (Microfilm, Microfiche, Application Xtender). - Knowledge of Minnesota Digital Exhibit System (MNDES). - Ability to maintain a variety of complex records and prepare reports from such records. - Ability to communicate concisely and clearly, both orally and in writing, as well as understand and follow oral and written instructions. - Ability to establish and maintain effective working relationships with direct reports, coworkers, justice partners, customers, judicial officers and others. - Ability and willingness to work in a high-volume, detailed, and fast-paced work environment. - Ability to take direction well and maintain a calm, professional, and positive attitude through challenging circumstances. - Ability to deal sensitively with people involved in crisis and from diverse populations. - Ability to effectively implement, troubleshoot and utilize new technology. - Ability to effectively manage change and stay abreast of changes to laws, policies, and procedures. - Ability to effectively analyze and problem solve, complex court clerical situations. - Ability to exercise good independent judgement. - Ability to work in an area exposed to disturbing and sensitive information. - Exceptional customer service skills. - Excellent computer and keyboarding kills; proficient in computer word processing, document management and data entry. - Ability to work with and respond to media requests for records. Working Conditions Work is performed primarily in an office setting, at a public counter or remote location. Work involves contact with persons who may be angry and confused. Physical Demands Work is essentially sedentary with occasional walking, standing, bending, and carrying items up to 25 pounds. Some assignments may require periods of extended sitting, standing, or computer use. May require standing on a ladder to retrieve files from high shelves, moving records and exhibits up and down stairs. ABOUT US Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth. Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds. Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Role Description At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working remotely in the United States you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll: - Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. - Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team. - Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done. Qualifications - Associate degree, technical school or equivalent work experience. - Continuously promote a performance-driven culture and always work towards reaching for amazing. - Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. - Consistently mentor and inspire others. - Customer focused mindset. - Computer savvy. Requirements - Knowledgeable, encouraging, supporting and present leadership. - Diverse and community minded organization. - Career-growth and lots of learning opportunities for aspiring minds. - Competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you. Benefits - Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Company Description Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

• Automatizas los flujos operativos. • Analizas los datos de facturación e ingresos, notas crédito, pagos y ventas nuevas, garantizando el correcto funcionamiento y generando alertas de variaciones. • Interpretas, mejoras, comunicas y presentas datos hallados. • Conoces y entiendes los procesos del área para la cual estás analizando y gestionando informes. • Planeas y entregas la información en las fechas pactadas con datos tangibles y medibles. • Generas informes claros e inmediatos para la toma de decisiones. • Cumples con los estándares de seguridad y cumplimiento de Siigo.