Working Location: FLORIDA, MIAMI; MASSACHUSETTS, WESTBOROUGH; MINNESOTA, BROOKLYN PARK; NATIONWIDE; PENNSYLVANIA, BREINIGSVILLE; PENNSYLVANIA, CENTER VALLEY; TENNESSEE, BARTLETT Workplace Flexibility: Remote For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​ ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description The role ensures the seamless regional execution of the CRIM (Customer Requirements and Information Management) framework by coordinating customer request handling, driving data consistency, and facilitating collaboration between local Sales Business Centers (SBCs), Global CRIM, and Upstream stakeholders. This role plays a central part in safeguarding Olympus’ compliance and revenue by ensuring that all regional responses to customer ESG/EHS/BCP/Material Compliance requirements are facilitated, validated, and aligned with global standards, along with ensuring efficient availability of data for RFPs/ Tenders. The position bridges regional operational execution with global strategic direction, fostering efficiency, transparency, and stakeholder engagement. Through structured reporting, training, and process improvement, the role strengthens Olympus’s ability to respond to customer inquiries consistently and competitively. Job Duties - Request Intake & Validation: Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure feedback loops on closed requests (i.e., assessment outcomes, tender results). - Bridge Local SBC & Global CRIM: Ensure all SBCs apply CRIM tools (AI Assistant, Golden Rules, Ticketing, Teams) correctly. Connect local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, managing downstream ticket operations and follow-up. - Bridge Global CRIM & Upstream Functions: Train & guide upstream receivers on CRIM process, and coordinate between them and the MBCs of the respective region. Maintain regular information exchange on customer requests and upstream developments to ensure aligned and compliant answers. - Advance CRIM Tools & Data Reporting: Support refinement of CRIM-related IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. Develop automated reporting and KPI tracking to enable data-driven management decisions and improved visibility of CRIM impact. - Continuous Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency. - Regional Transparency & Reporting: Oversee request volumes, workloads, and bottlenecks. Report risks, delays, and resourcing needs to Global CRIM. Collect and consolidate market insights to anticipate future customer trends and provide structured management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge flow between global and local teams. - Stakeholder & Customer Interaction: Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, Assent). - Knowledge Sharing & Enablement: Train local teams on CRIM principles, share best practices across regions, promote reuse of responses, and ensure consistent sustainability reporting. - Quality & Compliance Assurance: Monitor regional regulations from Government, ensuring all responses align with Olympus’s global CRIM standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage. - Other duties as assigned Job Qualifications Required: - Degree in Business Administration, Data Analytics, Sustainability, or a related field (MBA preferred). Additional certifications in process management, data analytics, or sustainability reporting are an advantage. - Minimum of 8 years of proven experience navigating complex, cross-functional projects in a matrix organization, ideally within a global MedTech, manufacturing, or corporate environment. - Demonstrated track record in process optimization, project management, or customer information management, preferably related to ESG, EHS, or compliance topics. - Solid background in data management, KPI tracking, and reporting, with familiarity in CRM or ticketing systems. - Experience in stakeholder collaboration across corporate, divisional, and regional levels. - Knowledge of compliance and regulatory frameworks relevant to customer request management or sustainability data. - Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights. - Excellent communication and stakeholder management skills, able to influence and align without direct authority. - Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines. - Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting. - Strategic and commercial mindset, understanding CRIM’s impact on business performance (both risk mitigation and top-line contribution). - Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings. - Business fluency in English (spoken and written); additional language skills are an asset. - Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: - Work-life integrated culture that supports an employee centric mindset - Offers onsite, hybrid and field work environments - Paid volunteering and charitable donation/match programs - Employee Resource Groups - Dedicated Training Resources and Learning & Development Programs - Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. The anticipated base pay range for this full-time position is $94,580.00 - $132,412.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com. You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations

Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our modern core platform and cloud-based technology empower financial institutions to evolve, scale, and deliver exceptional experiences. We operate with an AI-first mindset across all aspects of our business—continuously improving how we work and increasing the value we deliver to our clients. We’re looking for individuals who are curious, systems-oriented, and driven to rethink how work gets done. This is a rare opportunity to help define how modern, AI-powered organizations operate—not just within Nymbus, but as a model for the broader industry. WORK ENVIRONMENT: We are a remote-first company, with occasional travel required for team collaboration or client engagement. POSITION SUMMARY: The Director, Delivery Program Manager is a strategic and operational role focused on designing how delivery actually works at Nymbus. This individual will architect the systems, workflows, and automation that power our project delivery organization. This is not a traditional project or program management role. It’s an opportunity to reinvent how delivery works from the ground up. You’ll design dynamic, AI-powered systems that replace manual coordination with scalable, automated execution. You will partner closely with Product, Engineering, and Delivery teams to design scalable, intelligent delivery frameworks that reduce manual effort and increase organizational effectiveness. You will play a pivotal role in shaping a next-generation delivery model that others will aspire to replicate. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: - Design and implement AI-powered delivery workflows across the product development lifecycle - Own the vision for AI-first delivery systems and drive its adoption across the department - Define and build automation for project planning, status reporting, and risk identification - Partner with Engineering to design and enhance delivery tooling and system integrations - Establish and continuously evolve the delivery operating model to improve efficiency and outcomes - Define, track, and refine delivery metrics, including predictive indicators for risk and performance - Instrument workflows to capture meaningful data signals across delivery processes - Identify opportunities to replace manual work with AI-generated outputs and automation - Drive continuous improvement through experimentation, feedback loops, and data insights WHAT YOU’LL ACTUALLY DO - Ask and answer critical system-level questions such as: - Where can AI generate outputs instead of relying on manual effort? - What signals best predict delivery risk or delays? - How should delivery workflows be instrumented to generate actionable insights? - How can we design systems that scale with minimal overhead? - Translate delivery challenges into structured systems and repeatable processes - Build frameworks that enable teams to move faster with greater clarity and less friction QUALIFICATIONS: - Bachelor’s degree in a related field or equivalent practical experience - Experience designing or improving operational systems, workflows, or delivery processes - Strong systems thinking and ability to connect processes, tools, and outcomes - Experience working cross-functionally with Engineering, Product, and Delivery teams - Ability to translate ambiguous challenges into structured, scalable solutions - Strong communication skills with the ability to influence across teams Key Skills - Systems thinking and architectural mindset - Process design and workflow optimization - Curiosity and hands-on interest in AI and automation - Data-driven decision making and metrics orientation - Ability to identify inefficiencies and design scalable improvements Nice to Have - Experience with AI tools, automation platforms, or workflow orchestration tools - Background in product development, program management, or delivery operations - Familiarity with fintech, SaaS, or complex enterprise environments - Experience defining or implementing delivery metrics and dashboards SALARY & BENEFITS: - Annual Cash Bonus and Equity Options commensurate with the role level and experience - 100% Remote - 401(k) plan - Insurance - Health, Dental and Vision - Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let’s Go!

• Design and implement AI-powered delivery workflows across the product development lifecycle • Own the vision for AI-first delivery systems and drive its adoption across the department • Define and build automation for project planning, status reporting, and risk identification • Partner with Engineering to design and enhance delivery tooling and system integrations • Establish and continuously evolve the delivery operating model to improve efficiency and outcomes • Define, track, and refine delivery metrics, including predictive indicators for risk and performance • Instrument workflows to capture meaningful data signals across delivery processes • Identify opportunities to replace manual work with AI-generated outputs and automation • Drive continuous improvement through experimentation, feedback loops, and data insights

• Partner directly with clients to understand challenges, capture requirements, and define missions, visions, goals, and KPIs/OKRs. • Collaborate with clients through well-designed meetings and workshops to co-create solutions and gather critical inputs. • Perform high-quality primary and secondary research to inform strategic direction. • Apply human-centered design and design-thinking principles to complex problem sets. • Work iteratively by proactively gathering feedback from clients and internal partners to refine solutions. • Identify opportunities to create tangible business value through current-state assessments and high-level requirement definition. • Develop and maintain strong client relationships, including managing external stakeholders and converting new requests into business opportunities. • Oversee multiple client engagements, ensuring alignment, clarity, and strategic impact across projects. • Elevate content quality and thought leadership in partnership with the Strategy Competency Manager, ensuring strong standards for deliverables. • Translate ideas into compelling strategic narratives, campaigns, and solutions. • Identify content structures, hierarchies, and visual concepts for storytelling products, including content maps and wireframes. • Collaborate with design teams to develop infographics, charts, diagrams, presentations, and other visual products that convey complex information clearly. • Manage multiple internal project teams, organizing assignments and tracking progress, deadlines, and deliverables from both operational and financial perspectives. • Act as a thought partner to the PM in managing day-to-day program operations and evolving client strategy. • Track and manage delivery timelines, milestones, budgets, and team capacity across multi-workstream government contracts. • Provide input to internal reporting on project health, budget usage, risks, and staffing capacity for informed PM decision-making. • Support tracking of period of performance (POP) deadlines, deliverable quality, and communications related to project-specific changes. • Coordinate internal resource allocation in alignment with PM priorities and contract scope. • Maintain key internal documentation, including timecard reviews, deliverable tracking, and project updates.