• Design and implement AI-powered delivery workflows across the product development lifecycle • Own the vision for AI-first delivery systems and drive its adoption across the department • Define and build automation for project planning, status reporting, and risk identification • Partner with Engineering to design and enhance delivery tooling and system integrations • Establish and continuously evolve the delivery operating model to improve efficiency and outcomes • Define, track, and refine delivery metrics, including predictive indicators for risk and performance • Instrument workflows to capture meaningful data signals across delivery processes • Identify opportunities to replace manual work with AI-generated outputs and automation • Drive continuous improvement through experimentation, feedback loops, and data insights

• Partner directly with clients to understand challenges, capture requirements, and define missions, visions, goals, and KPIs/OKRs. • Collaborate with clients through well-designed meetings and workshops to co-create solutions and gather critical inputs. • Perform high-quality primary and secondary research to inform strategic direction. • Apply human-centered design and design-thinking principles to complex problem sets. • Work iteratively by proactively gathering feedback from clients and internal partners to refine solutions. • Identify opportunities to create tangible business value through current-state assessments and high-level requirement definition. • Develop and maintain strong client relationships, including managing external stakeholders and converting new requests into business opportunities. • Oversee multiple client engagements, ensuring alignment, clarity, and strategic impact across projects. • Elevate content quality and thought leadership in partnership with the Strategy Competency Manager, ensuring strong standards for deliverables. • Translate ideas into compelling strategic narratives, campaigns, and solutions. • Identify content structures, hierarchies, and visual concepts for storytelling products, including content maps and wireframes. • Collaborate with design teams to develop infographics, charts, diagrams, presentations, and other visual products that convey complex information clearly. • Manage multiple internal project teams, organizing assignments and tracking progress, deadlines, and deliverables from both operational and financial perspectives. • Act as a thought partner to the PM in managing day-to-day program operations and evolving client strategy. • Track and manage delivery timelines, milestones, budgets, and team capacity across multi-workstream government contracts. • Provide input to internal reporting on project health, budget usage, risks, and staffing capacity for informed PM decision-making. • Support tracking of period of performance (POP) deadlines, deliverable quality, and communications related to project-specific changes. • Coordinate internal resource allocation in alignment with PM priorities and contract scope. • Maintain key internal documentation, including timecard reviews, deliverable tracking, and project updates.

Job DetailsJob Location: Atlanta, GA 30305Position Type: Full TimeExamWorks is seeking a strategic, technologically skilled, and collaborative individual with experience in leading implementations and operational change initiatives to join the team as a Change & Adoption Lead. This will be a remote position with a Monday – Friday schedule. The Change & Adoption Lead is responsible for ensuring the successful adoption of new systems, processes, and ways of working across ExamWorks. While the initial focus will be on a current Salesforce transformation program, the role will expand to support broader organizational change as the company modernizes technology and operations. This role leads the internal change strategy across implementation, go-live, and stabilization—ensuring new capabilities translate into meaningful improvements in how teams work, collaborate, and deliver value. The Change & Adoption Lead partners closely with the Transformation Program Lead, technology leaders, implementation partners, and business stakeholders to drive sustainable operating change. The role will also help establish ExamWorks’ internal change capability by building foundational approaches to communications, training, and adoption measurement that support future initiatives across the organization. ESSENTIAL FUNCTIONS Salesforce Transformation Adoption Own the internal change and adoption strategy for the Salesforce transformation program, including both platform adoption and new ways of working. Partner with Salesforce implementation partners and external change consultants while retaining internal ownership of change outcomes. Define and execute the overall change roadmap, including readiness milestones, training strategies aligned to real workflows, and communications that reinforce priorities, roles, expectations, and accountability. Coordinate closely with release, cutover, and stabilization planning to ensure teams are operationally and behaviorally ready. Act as the voice of the field during rollout and stabilization, surfacing friction, confusion, and resistance early. Track adoption, readiness, and operating effectiveness indicators and translate insights into targeted interventions that improve adoption and performance. Partner with program leadership to address adoption risks before they impact delivery or operational performance. Enterprise Change Capability Establish and lead a change champion and leadership enablement network across the organization. Support new ways of working across business, IT, delivery partners, brands, and field teams as the operating model evolves. Reinforce clear ownership, decision rights, and accountability as new workflows and operating expectations are introduced. Help embed new practices so adoption continues without heavy reliance on external vendors. Contribute to the development of ExamWorks’ internal change capability, including approaches for training, communications, and adoption measurement that can support future initiatives. Perform other duties as assigned by management. Qualifications Bachelor’s degree in one of the following (or equivalent experience); business administration, operations, management, organizational development, Information Systems or related fields. 8 - 12 years of experience leading enterprise change, adoption, or transformation initiatives. Prosci Certified is a requirement Must have proven experience leading enterprise change and adoption initiatives for large scale, technology transformations (Salesforce or similar platform strongly preferred). Must have strong understanding of organizational change management, operating model shifts, and behavioral adoption. Must have experience supporting Salesforce or comparable platform transformations and complex, matrixed organizations. Must have experience working across business, IT, and external implementation partners. Ability to influence senior leaders and Frontline teams without direct authority. Must have strong communication, facilitation, and stakeholder management skills. Must be comfortable operating and ambiguity and across phase, involving implementations Must have excellent communication skills, including the ability to convey technical information clearly, listen actively, and seek clarification as needed. Ability to manage multiple priorities, work independently, and meet deadlines under pressure. Ability to adapt to change and guide team through shifting priorities and unexpected challenges. Must have commitment to professionalism, confidentiality, and fostering a positive, collaborative environment. Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time. WHO WE ARE ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Equal Opportunity Employer - Minorities/Females/Disabled/Veterans ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Req ID: 132460 Remote Position: Yes Region: Americas Country: USA Summary Celestica enables the world’s best brands. Through our unrivalled customer-centric approach, we partner with leading companies in numerous markets to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from the drawing board to full-scale production and after-market services. The Customer Program Manager position acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. They will manage large hyperscaler customer accounts. The main areas of responsibility are Program Mgmt., Cost and P&L mgmt., Business Development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up , Communications Mgmt., and performance reporting and planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups. The preferred candidate will be based in the Bay Area. Travel requirements dependent on candidate location but anticipated to be up to 25%. Responsibilities Include: - Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits. - Manages day-to-day activities of customer programs to ensure that product deliveries are on time and that projects/programs are on schedule. - Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication - With guidance from more experienced team members, manages current and planned programs to achieve planned revenue. - Develops plans to meet commitments and schedules for customers. - Supports Global Customer Business Unit (GCBU) with contents required for customer communications and business reviews - Develops action plans to correct out-of-plan conditions. - Communicates frequently with customer to help ensure satisfaction with the company and the products. - Solicits performance feedback and communicates information to internal teams and departments. - Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues. - Manages customer account profitability. - Participates in forecasting, planning and monitoring of efficiency and execution of account strategies. - Participates in the pricing/bid preparation process and contract development and management - Provides performance reporting and analysis for monthly customer performance reviews. - Plays a key role in developing account sales strategies and in this capacity works directly with GCBU to implement with the customer. Knowledge/Skills/Competencies - Relationship Management - Sales Process and Business Development Management - Industry, Market & Technology Knowledge - Financial and Business Acumen - Understanding of Data Analytics - Ability to learn internal IT tools - Commercial Skills - Contracts, Financials, Quotations - High degree of computer literacy, with proficiency in Microsoft Office and Google Workplace applications - Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority - Able to lead and navigate cross functional teams in a matrix organization - Excellent understanding of Celestica capabilities, offerings, sites and key functional teams Physical Demands - Duties of this position are performed in a normal office environment - Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data - Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc) Typical Experience - Nine plus years of relevant experience Typical Education - Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Salary Range The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Base Range: $123-170K Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.