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Operations Specialist
Location
Florida + 2 moreAll locations: Florida | North Carolina | Pennsylvania
Posted
85 days ago
Salary
0
Seniority
Senior
Job Description
Operations Specialist
Ascensus
• Determine participant eligibility throughout the plan year. • Review and distribute enrollment materials in accordance with plan provisions. • Approve distributions and loans on behalf of the plan sponsor. • Review vesting and distribution campaigns annually. • Ensure plan operations comply with the governing plan document and applicable regulations. • Review, sign, and file Form 5500s; complete Form 5500 late deposit. • Prepare and send out Summary Annual Reports (SARs), Annual Notices, and other year-end reporting notices. • Complete data integrity reviews, force-out distributions, and plan enrollment reviews. • Act as a primary point of contact for consultants, installation coordinators, payroll team, and FuturePlan associates regarding 3(16)-related inquiries. • Archive all relevant communications for 3(16) access and signing authority records. • Communicate significant issues or concerns to appropriate leadership in a timely and clear manner. • Manage and optimize existing 3(16) processes; develop new procedures as needed. • Lead and/or support the delivery of required annual notices and pre-filled census reporting. • Oversee the proper completion of Required Minimum Distributions (RMDs), ERISA and Fidelity bond reviews, and maintenance of the fiduciary log. • Ensure proper handling of Personally Identifiable Information (PII). • Develop technical skills to serve as a Subject Matter Expert (SME) for designated processes. • Provide direction and guidance to the team; mentor other team members as needed. • Serve as Project Lead for high-priority projects and initiatives. • Create and assist with project schedules, including defined scopes, objectives, and timelines. • Contribute to decision-making and process improvement efforts across the 3(16) Operations Team. • Support and maintain responsibilities associated with the 3(16) Plan Admin mailbox. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. • Assist with other tasks and projects as assigned.
Job Requirements
- Bachelor’s degree (B.A., B.S.) in business, accounting, human resources, or equivalent business experience
- Highly organized with an attention to detail
- Ability to work in fast paced, ever-changing environment
- Ability to manage multiple tasks simultaneously
- Creative problem solving and critical thinking skills
- Intermediate knowledge of MS Office Suite
- Self-motivated, responsive, and efficient
- Able to lead projects as requested
- Able to work independently with minimal supervision
- Ability to effectively assess risk
- Team player, willing to help where needed
- Self-motivated, eager to learn and grow
- Pro-active, innovated thinker
- Effective communication skills
- Exceptional customer service skills
- Retirement administration and plan design experience in a professional environment
- Experience with databases and data management
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. About Sunrun Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward. Overview The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements. 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Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. - Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely - Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating - Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals - Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS - Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) - Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance - Ability to climb ladders - Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity - Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching - Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment - Ability to work and maintain balance on roofs and other areas of height - Ability to work in the sun and possibly low light conditions - Ability to walk on rafters, roof tiles, and roof shingles without damage - Ability to distinguish colors such as red, black, yellow, white, green - Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching - Ability to hear verbal commands and warnings - Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter: Vanessa Christensen (vanessa.christensen1@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. 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Supervisor, Maintenance Control
EagleViewEagleview® is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.
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The successful candidate will have a proven ability to implement and maintain programs and initiatives critical for business continuity. Experience required in fleet logistics, Federal Aviation Administration (FAA) regulations and maintenance programs. We are a fast paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies. This is a full-time remote role with a salary range of $70,000-$90,000 and 10% bonus potential. Responsibilities - Supervise a Maintenance Control team. - Primary point of contact for the Electronic Aircraft Maintenance Tracking System. - Primary point of contact to ensure the team meets FAA regulatory compliance ensuring aircraft are approved for return to service legally. - Provides backup coverage for maintenance controller duties, in their absence (including evenings and/or weekends, and holidays), for our pilots during flight operations, including troubleshooting, maintenance planning and coordination of aircraft movement to suitable maintenance facilities. - Provides Maintenance Records Support, including generating and processing workorders from an Aircraft Maintenance Management system for Maintenance performed in PFA hangars and 3rd party maintenance shops. - Vet 3rd party maintenance shops for capability, quality and price competitiveness. - Vet 3rd party maintenance shops for contractual partnerships, i.e. Memorandum of Understanding (MOU) agreements. - Track aircraft downtime and return to service (RTS) expectations. - Partner and coordinate with Pilot Operations to drive synergy, efficiency, and a positive working environment in the execution of our work product. - Audit and approve Maintenance Controller expense reports and work with team to align maintenance spend with budget - Act as a liaison between the mechanics, pilots, maintenance facilities, parts vendors and managers in the support of our fleet of aircraft. - May be called upon to exercise the privileges of their A&P certificate to perform aircraft maintenance at our base locations or in the field. - Travel to aircraft location and/or maintenance facilities. - Other duties as assigned. 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Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.
Service Coordinator II (IC2) Entity: OpEx Service, LLC Job Family: Administrative & Support (Customer Support / Service Coordination Track) Reports To: Project Manager FLSA Status: Non-Exempt (Hourly, Overtime Eligible) Location: In-person Position Overview The Service Coordinator is responsible for managing incoming service and application requests, creating and assigning work orders, and ensuring all issues are driven through to completion. This role acts as a central coordination point between customers, field service engineers, applications engineers, and internal teams. The position requires strong organizational skills, attention to detail, and a continuous improvement mindset to enhance service and applications processes as the business scales. Typical Scope & Decision Rights · Independently manages service and application workflows end-to-end · Prioritizes and assigns work orders based on urgency, technician capability, and customer impact · Acts as a key communication point for customers and internal teams · Identifies process gaps and contributes to process improvements · May support onboarding/training of new coordinators Typical Experience · 2–4+ years of experience in service coordination, dispatch, or technical support environments · Experience in manufacturing, machine tools, or field service operations preferred Core Responsibilities Service & Applications Intake · Manage incoming service and application calls, emails, and requests · Gather accurate information and document customer issues clearly · Create detailed work orders in the system Work Order Assignment & Coordination · Assign work orders to appropriate Service or Applications team members · Coordinate scheduling and ensure proper resource alignment · Monitor work orders through completion Work Order Management · Track all open work orders and ensure timely progress · Follow up with technicians and applications engineers as needed · Escalate delays or risks proactively Customer Communication · Provide timely updates to customers regarding status and resolution · Maintain professional and responsive communication · Support a high-quality customer experience Process Improvement · Identify inefficiencies in service and applications workflows · Support implementation of new processes and tools · Help standardize communication and documentation practices Key Competencies · Organization & multitasking in a high-volume environment · Clear and professional communication · Problem-solving and follow-through · Attention to detail and documentation accuracy · Continuous improvement mindset DNE Laser USA / OpEx-Specific Context · Supports field service engineers and applications engineers working on: o Fiber lasers o Tube lasers o Press brakes o Automation systems · Works cross-functionally with Sales, Service, and Applications to support customer success · Operates in a fast-paced, high-travel service environment where responsiveness and coordination directly impact revenue and customer retention Working Conditions · Remote work environment with heavy use of Microsoft Teams and service systems · Standard business hours with flexibility based on customer needs · High-volume coordination role requiring strong prioritization Equal Opportunity Employer On Point Holdings and its affiliated entities, including OpEx Service, LLC and DNE Laser USA, are Equal Opportunity Employers. We are committed to fostering an inclusive workplace and do not discriminate based on any protected characteristic under applicable law.



