Sunrun

• Oversee the day-to-day performance of Paid Search (SEM), Paid Social (Meta/Google), and Display/Programmatic channels. • Dynamically shift budgets between channels and campaigns based on real-time performance to hit monthly acquisition targets. • Partner with Finance and Sales Operations to provide accurate lead and acquisition forecasts based on planned marketing spend. • Monitor performance from the initial click to the final install, ensuring a high-quality handoff to the Inside Sales team. • Lead a rigorous test-and-learn culture, constantly iterating on ad copy, creative assets, and landing page experiences to lower CPAs. • Leverage AI for audience modeling, predictive bidding, and automated creative testing to stay ahead of market shifts. • Translate complex digital metrics (CTR, CPC, ROAS) into business outcomes (Cost Per Signature, Cost Per Install) for executive leadership. • Ensure all digital advertising adheres to Sunrun’s brand guidelines and compliance policies. • Lead the brainstorming and conceptualization of high-converting ad formats (e.g., UGC, static, motion graphics, short-form video) tailored for Meta, TikTok, Google, and other paid channels. • Analyze performance metrics to identify why creative succeeds or fails, translating those insights into fresh, actionable creative hypotheses and briefs. • Keep a pulse on paid media trends, platform updates, and competitor strategies to continually inject fresh ideas into our creative mix.

• Create and manage sales specific community information within Salesforce • Confirm solar and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success • Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening • Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun’s solar program expectations and requirements • Negotiate appropriate cut off timelines for homebuyer solar selection paperwork • Establish relationships with builder purchasing and escrow contacts for pricing coordination and escrow report tracking • Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests • Travel in market 25% of the time to assigned accounts to further bolster strong partnerships • Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings • Analyze report data to ensure alignment between buyer signed contracts and field installations • Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents • Ensure community program details are kept current in Salesforce for internal knowledge consistency • Resolve all buyer paperwork discrepancies per lot, prior to buyer closing date • Confirm receipt of all buyer information for the entire community to aid in activation efficiency • Confirm all accurate homebuyer information has been associated with the correct project in the community

• Create and manage sales specific community information within Salesforce • Confirm solar and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success • Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening • Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun’s solar program expectations and requirements • Negotiate appropriate cut off timelines for homebuyer solar selection paperwork • Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests • Travel in market 25% of the time to assigned accounts to further bolster strong partnerships • Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings • Analyze report data to ensure alignment between buyer signed contracts and field installations • Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents • Ensure community program details are kept current in Salesforce for internal knowledge consistency • Resolve all buyer paperwork discrepancies per lot, prior to buyer closing date • Confirm receipt of all buyer information for the entire community to aid in activation efficiency • Confirm all accurate homebuyer information has been associated with the correct project in the community

Role Description Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. - Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. - Deliver world-class customer experience for customers led by empathy and a “can do” attitude. - Set and achieve customer expectations through all points of contact, providing regular proactive communication on case status, timelines, and next steps. - Provide accurate and timely resolution to customer questions and requests, providing a seamless customer experience with little or no handoffs between team members or other departments. - Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. - Obtain signatures on time sensitive and confidential documents. - Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. - Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. - Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. Qualifications - High school diploma or equivalent education; Bachelor’s degree preferred. - 3+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. - Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. - History of working as a team to accomplish goals and fostering a collaborative and supportive environment. - Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. - Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases. - Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred. - Excellent organizational and time management skills. - Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. - You work best when given complete responsibility and ownership over issues, even if they’re new to you. - You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. Company Description Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Role Description The Sr. Buyer purchases goods and services for SnapNrack. The Sr. Buyer drives the procurement process and closely interacts with multiple internal departments to assist and review business requirements. This role negotiates with suppliers on a regular basis, sets and achieves cost reduction targets, examines prices, reviews and manages availability of products or services, compares scopes of work, and reviews alternatives to fulfill objectives. The Sr. Buyer updates procurement policy and procedural documentation as needed. Responsibilities - Oversees the purchase order (PO) placing process to ensure on-time delivery of product and on-time payment of all invoices. - Leads the exception management process and holds suppliers accountable when POs come through with inaccurate detail. - Creates purchase orders from requisitions. - Facilitates periodic requests for quote to all appropriate vendors to ensure competitive pricing and payment terms, as well as managing the portfolio of items that the company carries. - Analyzes spend data seeking opportunities to reduce cost, consolidate spend, and support in sourcing strategy development. - Identifies and executes cost and payment terms improvement plans with suppliers. - Monitors supplier performance by ensuring that product is delivered as scheduled and meets specifications; maintaining a supplier scorecard to ensure company requirements are met and supplier is aware of their performance. - Negotiates contracts, improved prices, and terms of business with suppliers and reviews opportunities to make business savings utilizing negotiation and procurement best practice tools and methods. - Supports leadership with driving cost, technology, and value improvements with suppliers across the Supply Chain. Qualifications - High school diploma or equivalent. - Bachelor's degree preferred. - Minimum of 5 years of progressive purchasing experience in related field. - Ability to effectively participate as a member of a project team, interfacing with various departmental representatives. - Analytical capability in terms of metrics, volumes, trends, financial information is required. - Excellent written and oral communication skills are required. - Ability to prioritize and coordinate multiple tasks and projects in an environment of competing priorities. - Solid problem-solving and decision-making skills. - Strong computer skills including G-Suite knowledge, MS Word, and MS PowerPoint. - Advanced MS Excel skills. - Experience in Oracle / SAP / Similar ERP. - Solar and/or Solar Racking experience is highly preferred. Requirements - Compensation varies based on location and experience. - Starting salary/wage for this opportunity: $78,708.46 to $104,944.61. - Compensation decisions will not be based on a candidate's salary history. Benefits - This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. - If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

• Effectively educate the public about the benefits of solar electricity • Review prospect’s roof material to qualify eligibility for solar • Handle and overcome objections with integrity • Gain confirmation that the prospective customer understands the benefits of solar • Create reasonable expectations with prospective customers of the steps required to obtain a solar system • Manage solar prospect inquiries via email and online chat

• Manage the end-to-end JIRA lifecycle, including ticket scoping, drafting, submission, and user acceptance testing (UAT) for all department operational tech initiatives. • Supports the identification, cause, and resolution of various bugs as they arise • Provide direct oversight and execution of data loads, scrubs, and one-off reporting to ensure data integrity across systems. • Develop and maintain comprehensive initial SOPs, process maps, and training materials to ensure scalable and consistent workflows across the department. • Identify and support implementing automation opportunities such as CRM integrations to workflow management, ERP Integrations, and AI integrations. • Act as the primary liaison and subject matter expert between cross-functional teams (such as Business Operations, Incentives, Project Management, Construction Management, Site Survey, Sales, Development, Design, and Interconnection/Permitting) and technology teams to manage day-to-day technical execution and release communications. • Support new product launches and technical initiatives to ensure full operational adoption of the new tools through clear documentation and support. • Create scripts and write formulas to create automations, process improvements, and for reporting of analytics. • Manage and enhance project pipeline reporting, providing a clear picture of the current status and a forecast of potential future issues. • Supports troubleshooting for all cross-functional teams, tools, etc., including access issues, complex reporting, and more. • Proactive identification and management of various issues that may lead to technical issues.

Role Description - Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. - Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. - Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun’s best practices and speedy resolutions. - Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. - Deliver world-class customer experience for customers led by empathy and a “can do” attitude. - Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. - Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. - Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. - Obtain signatures on time sensitive and confidential documents. - Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. - Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. - Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. - Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. Qualifications - Strong knowledge of Escalations & Prevention processes and procedures. - Regularly receives five star ratings and/or consistent positive feedback from customers. - High school diploma or equivalent education; Bachelor’s degree preferred. - 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. - Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. - History of working as a team to accomplish goals and fosters a collaborative and supportive environment. - Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. - Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases. - Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred. - Excellent organizational and time management skills. - Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. - You work best when given complete responsibility and ownership over issues, even if they’re new to you. - You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. Requirements - Strong knowledge of Escalations & Prevention processes and procedures. - Regularly receives five star ratings and/or consistent positive feedback from customers. - High school diploma or equivalent education; Bachelor’s degree preferred. - 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. - Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. - History of working as a team to accomplish goals and fosters a collaborative and supportive environment. - Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. - Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases. - Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred. - Excellent organizational and time management skills. - Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. - You work best when given complete responsibility and ownership over issues, even if they’re new to you. - You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. Benefits - Starting salary/wage for this opportunity: $70,314.09 to $93,752.12. - Compensation decisions will not be based on a candidate's salary history.

• Minimize cycle count variance issues; perform deep dive analysis to understand and resolve any cycle count variances that occur, and put corrective actions in place. • Ensure coordination and execution of NH monthly cycle count process across the active partner warehouses across the country. • Eliminate “work in progress” through immediate measurement of material movement from partner warehouses to construction sites. • Build and develop the NH Traceability Program; ensure complete partner compliance with serial number job site scanning. • Maximize ITC revenue through fund compliance with FEOC and domestic content requirements. • Measure our compliance at the project level and manage KPIs to drive this up. • Manage the Master SKU List and ensure alignment between the list, the Bills of Material, the Virtual Inventory Warehouse, the proposals, and the plan sets. • Coordinate and execute SKU adjustments as needed to comply with Safe Harbor changes in the Sunrun supply chain. • Work with Builder Operations to manage product changes. • Collaborate with Business Units on refinement of materials forecasts. • Track and manage inventory performance for all Install Partner locations. • Optimize material flow and efficiency in the value chain through continuous improvement of inventory management strategies and tactical execution. • Coordinate the requisitioning and supply of material that may be stocked out or require alternative substitutes due to discontinued or obsolete status.

• Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. • Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. • Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun’s best practices and speedy resolutions. • Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. • Deliver world-class customer experience for customers led by empathy and a “can do” attitude. • Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. • Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. • Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. • Obtain signatures on time sensitive and confidential documents. • Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. • Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. • Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. • Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution.