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Senior Sales Operations Representative
Location
Texas
Posted
85 days ago
Salary
$50K - $66K / year
Seniority
Senior
Job Description
Senior Sales Operations Representative
CDW
• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing • Ensure all government, customer and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing and SLA’s) • Works closely with appropriate Services and Project Management team(s) on large projects • Responsible for order management coordination on all customer rollouts • Provide consistent status updates for orders, quotes, or other requests to sales coworkers • Proactive interaction with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes • Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint) • Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources • Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems • Web order processing through the Sales Order Router • Manage bids entry, amend, and win bids in the Bid Router, as needed • Ensure proper purchasing contract(s) and terms are selected upon order entry • Daily maintenance of sales order routers and sales order manager screens • Ensure all started tasks are seen through to completion • Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers • Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router • Train and mentor new and existing coworkers • Leverage appropriate contract vehicles and pricing schedules for specified customers • Have advanced understanding and maintain in-depth knowledge of relevant products, contracts, or business segment requirements • Leverage/seek internal and external training opportunities to continually develop product knowledge and sales skills • Complete Partner Product accreditation to further advance skillsets in solutions and services sales • Build trusted customer relations so you can be second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling • Proactively provide pertinent information to client(s) and account manager (s) • Develop good working relationships with internal departments • Have a high sense of urgency to go above and beyond; to provide an exceptional customer experience
Job Requirements
- 2+ years experience within Operations or Sales
- Associate degree or relevant experience
- Proficient in Microsoft Office applications
- Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience
- Effective interpersonal skills, with ability to flex style based on the audience
- Ability to develop trusted relationships with customers and coworkers
- Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
- Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
- Demonstrated ability to deliver exceptional customer interactions
- Demonstrates a high sense of urgency to go above and beyond to provide an extraordinary customer experience
- Proven ability to undertake and successfully complete special projects
Benefits
- Annual bonus target of $30,000 subject to terms and conditions of plan
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