• Provide commercial guidance to colleagues across the business, helping teams understand commercial and business risk considerations in day‑to‑day decision‑making. • Support the development of commercial inputs for bids and proposals, ensuring timely stakeholder engagement, alignment with business strategy, and a focus on competitive advantage and profitability. • Assist in drafting and negotiating customer contracts for assigned opportunities, working closely with Commercial Managers/Senior Commercial Managers to ensure terms are commercially sound and compliant with internal policies. • Support delivery of effective contract handovers and baseline reviews, and contribute to regular management reporting on commercial activities in line with business requirements. • Provide post‑contract commercial support on allocated accounts, including maintaining change‑control processes, ensuring accurate contract audit trails, and supporting the resolution of commercial issues or disputes. • Collaborate with Commercial colleagues to deliver commercial awareness training, helping to build capability and understanding across the organisation. • Contribute to the continuous improvement of commercial practices, supporting efforts to streamline processes, standardise contract approaches, and strengthen governance across the business. • Develop and maintain productive relationships with customer stakeholders, particularly within government organisations and the ID market.

• Lead the operational management of high-severity incidents and customer escalations across the OneStream Cloud platform. • Serve as the central coordination point during critical incidents, ensuring appropriate teams are engaged and resolution efforts remain focused and efficient. • Act as the incident manager during major incidents, maintaining situational awareness, coordinating response activities, and ensuring accountability for resolution actions. • Facilitate incident response calls, coordinate technical teams, and maintain executive-level communication during major incidents. • Clearly identify and assign resolution ownership to reduce ambiguity during incidents. • Ensure customers receive timely updates, clear communication, and strong ownership throughout the escalation lifecycle. • Own the operational incident lifecycle including incident declaration, coordination, escalation, communication, and post-incident review. • Drive root cause analysis (RCA) processes and ensure corrective and preventative actions are implemented and tracked to completion. • Track and manage escalated issues to resolution while identifying patterns, systemic risks, and recurring operational gaps. • Develop and improve incident management frameworks, escalation procedures, severity definitions, and operational runbooks. • Partner with cross-functional teams to reduce recurring incidents through automation, resiliency improvements, and architectural enhancements. • Monitor escalation metrics and operational KPIs including MTTR, incident frequency, and customer impact. • Lead post-incident reviews and drive accountability for operational improvements. • Own and drive measurable incident outcomes, including reduction in MTTR and reduction of recurring incidents.

• Support and advise the IAM Director in securing identities across the enterprise • Manage the IAM program and ensure the efficient operation of key platforms • Lead an international team responsible for uptime and continuous performance of IAM technologies

• Own and evolve Stripe's Employer Value Proposition (EVP), including the messaging matrix and visual design system, ensuring it is consistently applied across all candidate and employee touchpoints • Lead the redesign and ongoing evolution of Stripe's careers site, serving as the candidate advocate and People team representative on the project team • Develop and execute recruitment marketing campaigns and programs, partnering with external agencies to create compelling, data-informed content that reaches and engages target talent audiences and upholds Stripe’s brand • Build and maintain recruiter enablement resources — including team landing pages, toolkits, and talent intelligence — that equip recruiters with the messaging, competitive insights, and tools to effectively pitch Stripe to candidates • Drive EVP measurement through brand studies and ongoing reporting, using data to track Stripe's employer brand health, set benchmarks, and report progress against company OKRs • Manage and grow strategic external partnerships to expand Stripe's employer brand reach and visibility • With the Communications team, support Stripe leadership visibility programs, enabling leaders to build their personal brand on LinkedIn and other platforms to attract top talent • Manage two agency relationships across multiple programs, partnering closely with Finance, Procurement, and Legal to manage the vendor relationship and investments • Operate as a program management expert across the Talent Brand portfolio, driving multiple concurrent projects from strategy through execution with clarity, rigor, and accountability • Produce regular reporting on recruitment marketing performance — including reach, engagement, and sentiment — to inform strategy and demonstrate impact