• Lead the operational management of high-severity incidents and customer escalations across the OneStream Cloud platform. • Serve as the central coordination point during critical incidents, ensuring appropriate teams are engaged and resolution efforts remain focused and efficient. • Act as the incident manager during major incidents, maintaining situational awareness, coordinating response activities, and ensuring accountability for resolution actions. • Facilitate incident response calls, coordinate technical teams, and maintain executive-level communication during major incidents. • Clearly identify and assign resolution ownership to reduce ambiguity during incidents. • Ensure customers receive timely updates, clear communication, and strong ownership throughout the escalation lifecycle. • Own the operational incident lifecycle including incident declaration, coordination, escalation, communication, and post-incident review. • Drive root cause analysis (RCA) processes and ensure corrective and preventative actions are implemented and tracked to completion. • Track and manage escalated issues to resolution while identifying patterns, systemic risks, and recurring operational gaps. • Develop and improve incident management frameworks, escalation procedures, severity definitions, and operational runbooks. • Partner with cross-functional teams to reduce recurring incidents through automation, resiliency improvements, and architectural enhancements. • Monitor escalation metrics and operational KPIs including MTTR, incident frequency, and customer impact. • Lead post-incident reviews and drive accountability for operational improvements. • Own and drive measurable incident outcomes, including reduction in MTTR and reduction of recurring incidents.

• Support and advise the IAM Director in securing identities across the enterprise • Manage the IAM program and ensure the efficient operation of key platforms • Lead an international team responsible for uptime and continuous performance of IAM technologies

• Own and evolve Stripe's Employer Value Proposition (EVP), including the messaging matrix and visual design system, ensuring it is consistently applied across all candidate and employee touchpoints • Lead the redesign and ongoing evolution of Stripe's careers site, serving as the candidate advocate and People team representative on the project team • Develop and execute recruitment marketing campaigns and programs, partnering with external agencies to create compelling, data-informed content that reaches and engages target talent audiences and upholds Stripe’s brand • Build and maintain recruiter enablement resources — including team landing pages, toolkits, and talent intelligence — that equip recruiters with the messaging, competitive insights, and tools to effectively pitch Stripe to candidates • Drive EVP measurement through brand studies and ongoing reporting, using data to track Stripe's employer brand health, set benchmarks, and report progress against company OKRs • Manage and grow strategic external partnerships to expand Stripe's employer brand reach and visibility • With the Communications team, support Stripe leadership visibility programs, enabling leaders to build their personal brand on LinkedIn and other platforms to attract top talent • Manage two agency relationships across multiple programs, partnering closely with Finance, Procurement, and Legal to manage the vendor relationship and investments • Operate as a program management expert across the Talent Brand portfolio, driving multiple concurrent projects from strategy through execution with clarity, rigor, and accountability • Produce regular reporting on recruitment marketing performance — including reach, engagement, and sentiment — to inform strategy and demonstrate impact

• Manage and develop the biocompatibility team • Manages and allocates resource in line with project needs and priorities • Identifies training opportunities for the team towards continuous improvement • Ensures seamless and proactive collaboration with the project teams • Synthesises a development plan with each team member • Ensure the team has up to date knowledge of biocompatibility standards, techniques and protocols • Instills a positive working culture of collaboration in line with Convatec’s values and leadership behaviors • Deliver on biocompatibility for NPD, LCM and research projects • Foster cross functional collaboration and teamwork between the biocompatibility team and other teams • Lead on accurate project planning and timely execution in partnership with project teams • Work closely with program/project cross-functional teams to provide biocompatibility deliverables in compliance with global regulatory requirements • Evaluate and execute biocompatibility studies in support of programs dealing with our medical devices