​​Looking for Philippines-based candidates Job Role: After-hours Rostering Coordinator  Compensation range: $1200 AUD - $1500 AUD / Monthly Engagement type: Independent Contractor Agreement Reports To:                      Service Delivery Manager  Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. This role is expected to work afterhours between 5pm-10pm and 5am-09:30am AEST Timezone. Exact hours will be discussed at selection meeting. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is:  Our client is a growing healthcare and support services organisation dedicated to providing community-based nursing, mental health assistance, and disability support. They focus on empowering individuals to live independently while improving their overall wellbeing through tailored care solutions.  Role Overview:  The Rostering Coordinator plays a critical role in ensuring seamless service delivery by effectively managing staff rosters and shift coverage. You will be responsible for maintaining and updating core rosters, ensuring participant preferences are met, and coordinating shift replacements when needed. The role requires strong attention to detail, excellent communication skills, and proficiency in rostering software, preferably Shiftcare. Key Responsibilities - Roster Management: Maintain core rosters with regular set shifts for support workers, reporting directly to the Head of Service Delivery.  - Shift Coverage: Manage and fill shifts when support workers lodge leave requests or are unavailable.  - Timesheet Accuracy: Review and confirm timesheets before payroll processing every fortnight.  - Participant Preferences: Keep support worker preferences up to date in the CRM system.  - Support Worker Availability: Ensure support workers regularly update their availability in the CRM system.  - Support Worker access to ShiftCare (CRM): Confirm new support workers can access the ShiftCare app and view their assigned shifts. - Core Roster Development: Collaborate with intake team/Service Coordinators to build core rosters for new participants.  - Communication: Email shift changes and update ShiftCare and Master Roster accordingly.  - Preferred experience in Shiftcare.  - Coordinating service booking with customers and support staff.  - Acting as a central point of contact for support staff.  - Developing and managing rosters. - Acting as OHS rep and Fire Warden.  - Maintaining files and record management system in line with quality standards.  - Ensuring Fortnightly Master Roster reflects actual ongoing rosters.  Position Duties  - Generating monthly rosters using rostering software.  - Responding to roster inquiries from relevant staff.  - Answering inbound inquiries from customers and assist with inquiries. - Contact customers to ensure service requirements are met.  - Updating rosters based on business needs.  - Contacting customers to advise of rostering changes.  - Contacting relevant staff to advise of roster changes.  - Assisting with general administrative duties to support staff.  - Processing billing runs through the NDIS system.  - Assisting with the management of timesheets for relevant staff.  - Liaising with NDIA staff.  - Assisting with accounts payable / accounts receivable for customer activities.  - Assessing and managing risk in line with quality standards.  - Escalating issues to relevant Team Leaders and Managers.  - Assisting in project work to improve team processes.

• Define and maintain the HR systems access governance framework for platforms such as Workday and UKG • Ensure role-based access standards, segregation of duties (SoD), and access provisioning principles for HR systems • Ensure HR systems comply with SOX access control requirements and internal audit standards • Own and execute User Access Reviews (UARs) for HR systems • Identify access and data security risks and drive remediation plans with clear ownership and timelines • Serve as the primary point of accountability for HR systems data governance and access compliance

• Provide guidance and resolution of HR issues • Deliver world class care experiences for employees • Contribute to continuous improvement of workforce experience • Partner closely with centers of excellence for program improvement • Deliver personalized care through chat/phone/case work • Coach end users through HR technology systems

• Provide guidance and resolution of HR issues across the breadth of HR’s services and offerings including, but not limited to: benefits, payroll, workplace accommodations, global mobility, compensation, talent development, etc. • Deliver world class care experiences that helps our employees get back to doing the best work of their lives • Contribute to a highly collaborative, cross-functional team dedicated to continuous improvement of the workforce experience • Partner closely with centers of excellence to influence improvement in programs and offerings based on voice of customer and customer experience • Deliver personalized care experiences and effective partnership through multiple modes of communication to include chat/phone/case work • Coach end users through use of HR technology systems and SaaS applications