Role Description Under the supervision of the Hospital Manager of Medical Staff Services/DUHS CVO, the Medical Staff Services Coordinator is responsible for coordination of aspects of DUHS Medical Staff Services office by providing essential verification and quality control functions to support DUHS's goals for credentialing and privileging health care providers while ensuring adherence to legal, regulatory, and delegated requirements. Assignments are planned and executed with considerable independence in compliance with established policies and procedures, bylaws, regulations and laws. - Organizing and directing a comprehensive and specialized credentialing program to assure continued accreditation compliance by the Joint Commission, NCQA, and AAAHC, as well as any other regulatory organizations. - Interpretation, explanation and following all regulatory guidelines, including medical staff bylaws, fair hearing plan, rules and regulations and policies. - Maintaining accuracy in the Credentialing database to identify medical staff members and their clinical privileges; prepares and maintains other related records and reports. - Responsible for the accuracy and integrity of the credentialing and privileging database system and for data entry performed in the medical staff office. - Receives application/reappointment application from the CVO, oversees the completion of the credentialing process for medical, professional, and advanced practice professional staff and granting of clinical privileges/scopes practice for the DUHS Medical Staff. - Coordinating, monitoring and maintaining the credentialing and re-credentialing process. - Gathering additional data for reappointment applications for incorporation into hospital-specific processes (i.e., QI elements, FPPE/OPPE process, etc.) and evaluation/analysis of confidential healthcare provider credentials. - Works with medical staff leadership and hospital clinical staff for the approval and ongoing review of credentialed practitioners. - Monitoring and revising credentialing and privileging/scope of practice forms as needed. - Ensures maintenance of medical staff, advanced practice professional staff, and professional staff files. - Scheduling and supporting the Credentials Committee; prepares agenda, attends and prepares minutes. - Provides support to the Credentials Committee chair as needed. - May participate on other Hospital committees as requested. - Uses discretion to escalate identified red flags to the Manager, Medical Staff Services/CVO Office. - Communicating medical staff information to appropriate departments; including approval notices to the provider, and other entities (if applicable). - Prepares reports to the respective boards to comply with their deadlines. - Demonstrates effective leadership skills and coordination of intra-department activities and inter-department integration. - Assures necessary revisions are communicated with the Manager, Medical Staff Services/CVO Office for the ongoing development and implementation of policies and procedures. - May develop and facilitate the medical staff orientation, as well as other on-boarding activities, as requested by the Manager, Medical Staff Services/CVO Office. - Perform other related duties incidental to the work described herein. Qualifications - Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program. - In lieu of bachelor's degree, four years relevant experience in Managed Care or Medical Staff Credentialing/Privileging (in addition to the experience requirement for the role). - One year of experience in a Medical Staff/Managed Care credentialing office. - Certification by NAMSS (CPMSM or CPCS) strongly preferred. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Role Description We are seeking a seasoned HubSpot specialist who thrives in dynamic environments and excels at developing and implementing complex workflows and dashboards. The ideal candidate is a confident communicator with excellent client-facing and analytical skills. Qualifications - At least 2-3 years of rigorous HubSpot experience, either in-house or in an agency environment - Strong expertise in building and managing complex workflows and dashboards in HubSpot - Excellent client-facing and presentation skills - Great communication skills with the ability to lead - Strong analytical and problem-solving skills - People with extensive HubSpot knowledge as a manager/user in a sales operations role are encouraged to apply Requirements - Develop and implement customized HubSpot solutions to address business needs - Manage and optimize complex workflows and dashboards - Present strategies and solutions confidently to clients Benefits - Accelerated career growth - Exposure to international trends and best practices - Learning from industry experts - Collaboration with international colleagues

About Manifest Manifest helps entrepreneurs get the practical support they need to succeed, with enterprise-grade AI solutions built specifically for SMBs. We deliver personalized, straightforward know-how to help small businesses win at every stage of growth. Our platform combines action oriented business intelligence dashboards and AI assistants with proprietary expertise from leaders who have successfully launched, grown, and scaled businesses. Join our community supporting over 300 business owners to unlock their full potential. From one-on-one coaching to group coaching experiences, we provide members with different options to meet their specific needs for achieving their business goals. We are searching for an Customer Operations Associate - you are passionate about helping small businesses grow and have a commitment to building trusting relationships with customers enabling them to reach growth outcomes. About the Role As a Customer Operations Associate, you play a vital role in our customers' post-purchase experience, ensuring they have access to the information they need to implement our solutions and continue to adopt and find value throughout their journey. Our customers, ranging from newly minted to seasoned owners, are among the most passionate operators. Your primary responsibility will be to support customers post-purchase and drive product adoption, satisfaction, and set customers up for success. This role offers an opportunity for individuals with a passion for SMBs and track record of success and operations excellence. Key Responsibilities - Customer onboarding and journey. Drive customer onboarding and implementation including guiding customers through implementation and setting up training guides and resources. Assist in experiment design on scaled customer engagement post-onboarding to drive product adoption and retention. - Account management. Act as an advisor to customers in your book of business to ensure they’re leveraging our solution effectively. - Reporting. Monitor and identify usage trends to uncover retention risks and proactively address across your book of business. - Content development. Manage creation of onboarding and platform materials including training documentation, Help center articles, and user guides. - Product support. Contribute to Manifest’s product support function resolving customer inquiries around payments, platform functionality, and vertical specific training with speed and empathy. What We’re Looking For - Customer minded. You have 2-3 years of customer success or support experience, SMB focus preferred. - Collaboration and communication. You bring exceptional oral and written communication skills. You are collaborative and open to receiving and implementing feedback to improve team outcomes. - Standard operating procedures and project management. You have experience in creating and optimizing standard operational procedures and managing multiple projects and/or work streams at once. - Trusted partner. You take a consultative, customer-first approach. Our members trust us based on our products' personalized, conversational, and relevant guidance. Bonus Points - Familiarity with AI-driven products and tools and small to medium sized businesses What we offer - Base salary range of $60,000-75,0000. Benefits included. - Flexible PTO policy. - Flexible, remote-first work environment. - Opportunity to help define and drive sales strategy at a pioneering startup. - A collaborative and supportive team culture dedicated to making a positive impact.

Role Description The Selling Partner Risk Operations Investigator will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. This position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigators will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates, and third parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key Job Responsibilities - Researches and evaluates facts surrounding seller transactions - Takes appropriate action on investigated transactions based on established standard operation procedure and tools - Documents their actions by providing detailed annotations - Communicates with external customers via phone or email during the investigation process - Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process - Understands the issue and makes best use of the available resources to resolve it - Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standards - Communicates with internal and external stakeholders - Understands performance metrics to create analysis for driving business goals - Meets predetermined and assigned productivity targets and quality standards Qualifications - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - Graduation Preferred Qualifications - Demonstrated problem solving and analytical skills - Proven ability to work productively and efficiently in an independent setting - Proven ability to clearly communicate with managers and associates at all levels - Global perspective and solid understanding of business objectives - Excellent attention to detail and work with the highest level of accuracy Additional Information - Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months) - Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change every 3-4 months)