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Amazon is the largest online retailer in the world. The Fortune 500 company offers traditional and e-books, household items, apparel, electronics, movies, music
Investigation Specialist
Location
Worldwide
Posted
81 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Investigation Specialist
Amazon
Role Description The Selling Partner Risk Operations Investigator will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. This position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigators will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates, and third parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key Job Responsibilities - Researches and evaluates facts surrounding seller transactions - Takes appropriate action on investigated transactions based on established standard operation procedure and tools - Documents their actions by providing detailed annotations - Communicates with external customers via phone or email during the investigation process - Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process - Understands the issue and makes best use of the available resources to resolve it - Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standards - Communicates with internal and external stakeholders - Understands performance metrics to create analysis for driving business goals - Meets predetermined and assigned productivity targets and quality standards Qualifications - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - Graduation Preferred Qualifications - Demonstrated problem solving and analytical skills - Proven ability to work productively and efficiently in an independent setting - Proven ability to clearly communicate with managers and associates at all levels - Global perspective and solid understanding of business objectives - Excellent attention to detail and work with the highest level of accuracy Additional Information - Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months) - Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change every 3-4 months)
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