• Lead a high‑performing team across the Northeast region. • Develop territory growth strategies and engage with key customers. • Lead direct reports responsible for sustaining and expanding critical distributor and end‑user relationships to drive revenue and profitability. • Foster a culture of trust, inclusion, and accountability. • Coach and develop team members for full potential. • Drive performance and profitability through disciplined sales management and customer value creation. • Collaborate across Sales, Marketing, Product, and Operations for a unified customer experience.

• Lead a high-performing team across the Northeast region. • Develop territory growth strategies. • Engage with key customers across various sectors. • Sustain and expand critical distributor and end-user relationships. • Foster a culture of trust, inclusion, and accountability. • Coach and develop team members. • Translate strategy into action. • Drive performance and profitability through disciplined sales management.

POSITION: Specialist, Customer Sales - Level I COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $17-$18/hr plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts. REPORTS TO: Manager, Centralized Services SUMMARY: As a Customer Sales Specialist (CSS-1), you will join Cardinal’s internal Centralized Services team to provide advanced leasing support to our student, conventional, and affordable communities. Your primary responsibilities will include responding to or sending inbound/ outbound phone, email, and SMS inquiries from prospective residents and guiding applicants and guarantors to a completed application and lease. This role will be a part of Cardinal Group’s new centralized services team and can be performed remotely or at our HQ office in Denver, CO. Although your role is remote and reports to the Manager, Centralized Services, you will work closely with the onsite leasing team members at contracted communities to provide consistent, expectation-exceeding customer service to our prospective future residents. ESSENTIAL RESPONSIBILITIES (Including but not limited to): - Operates in Cardinal Group’s contact center platform and industry-leading property management systems to assist prospective new residents with their apartment search across our portfolio of student, conventional, and affordable communities. - Effectively communicate community features and benefits to potential customers. - Qualify leads and identify customer needs to tailor sales presentations. - Handle customer inquiries and resolve issues professionally and efficiently. - Meet and exceed daily, weekly, and monthly sales targets. - Accurately record customer information and sales data in our CRM system. - Collaborate with onsite teams and the Portfolio Sales and Marketing Manager, ensuring communities achieve their leasing objectives efficiently and accurately. - Partner with onsite team members to learn each assigned community's selling points, common objections, and brand identity, utilizing this knowledge to become a subject matter expert. - Adopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scale. - Manage inbound phone, text, and email communication with a focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion. - Deploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion. - Discover opportunities to cross-sell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their search. - Produce and administer accurate reports on leasing performance at assigned communities, highlighting the impact of specialists and AI tools. - Consistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholders. - Identify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assets. - Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software, as directed by the department manager. Use these items to host bi-weekly status performance calls for assigned teams and communities. - Adhere to legal and audit requirements for federal, state, and local fair housing regulations regarding the prospect and application process. - Display Cardinal Group’s dedication to professionalism and service while building genuine connections in interactions with future residents. - Completes CardinalU and other internal skill-building training as required, including completion and continuous execution of the Cardinal Way of Leasing. PREFERRED QUALIFICATIONS: - 1-2 years of customer service and sales experience. - 1-2 years of property management experience preferred. - High School Diploma or equivalent required. - Demonstrated ability to master evolving technological resources, including AI tools. - Elite communication and interpersonal skills. - Service-focused while creating memorable experiences internally and externally. - Focus on delivering a warm, friendly, and helpful experience for all prospective members. - Knowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferred. - Moderate/High-level understanding of Microsoft and Google Office Suite. - Available to work evenings and weekends. - Ability to embody the Cardinal Culture and Cardinal Core Values every day. WORK ENVIRONMENT / PHYSICAL DEMANDS: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside apartment buildings and all areas of the property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and hazardous. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee must regularly stand, walk, reach with hands and arms, and climb, stoop, or squat. The employee is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. They must be able to work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet. The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Routine local travel may be required to attend training classes, client visits, or other situations necessary to accomplish some or all of the daily responsibilities of this position. Overnight travel is required to attend company functions, training, property visits, and other situations necessary to accomplish special projects that may be assigned occasionally. The above job description is not intended to be an all-inclusive list of the position's duties and standards. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

About Private Health Management Private Health Management (PHM) is a clinically sophisticated healthcare navigation company that helps people facing serious and complex medical conditions get the best possible care. We guide individuals and families to leading specialists, advanced diagnostics, and personalized treatment strategies — grounded in independent, science-backed insights. Trusted by employers, benefits leaders, and healthcare partners, PHM addresses one of the most urgent and costly challenges in healthcare today: the disproportionate impact of cancer and other complex diseases on employees, families, and employer-sponsored health plans. With nearly two decades of proven service delivery and strong market validation, PHM is growing rapidly — and redefining what’s possible in high-acuity care navigation. About the Role As a Senior Sales Executive, Employer Solutions, you will be on the front lines driving new business across a defined region of the country. You will lead complex, consultative sales efforts with employers, benefits brokers, consultants, TPAs, and captive insurers, positioning PHM as a trusted partner for supporting employees and plan members facing serious and complex conditions. This role is ideal for a proven seller who thrives in high-impact environments, wants to capitalize on significant unmet market demand, and is motivated by both mission and results. You will leverage your existing relationships and credibility in the employee benefits ecosystem while helping to expand PHM’s distribution channels and accelerate growth in our employer business. You will work closely with PHM leadership to shape go-to-market strategies, develop pipeline, qualify opportunities, and close new business with personally accountable for hitting (and exceeding) your sales targets armed with meaningful influence, visibility, and autonomy to help shape PHM’s commercial growth. Why This Role Is a Unique Opportunity Employers are under intense pressure from rising healthcare costs, with a disproportionate share driven by employees and families facing cancer and other serious, complex conditions. PHM directly addresses this challenge with a differentiated, clinically rigorous solution — and very limited direct competition. As a Senior Sales Executive, you’ll step into: - A mission-driven company with nearly 20 years of proven impact - Strong market validation and growing demand from employers and brokers - The opportunity to build and expand strategic relationships and new channels - A chance to play a visible, high-impact role in scaling a category-defining solution What You’ll Accomplish - Drive meaningful growth in the business by exceeding your sales quotas - Become a trusted expert and advisor to employers, brokers, and consultants navigating high-acuity health challenges - Expand PHM’s presence and reputation in the employer marketplace - Help advance PHM’s mission of improving outcomes and experiences for people facing serious and complex disease How You’ll Spend Your Days Closing New BusinessYou wake up thinking about how to identify high-quality opportunities, create value for clients, and win complex, multi-stakeholder deals. You leverage existing broker and consultant relationships while building new ones with employers and partners. Strategizing and ExecutingYou collaborate closely with PHM leadership to define and execute targeted go-to-market strategies, territory plans, and partnership approaches. Building PipelineYou are constantly thinking ahead — developing new opportunities, nurturing long-term relationships, and maintaining a healthy, forward-looking pipeline. Being the Voice of the CustomerYou stay deeply engaged with the market, gathering insights from prospects, customers, and partners and sharing that feedback internally to influence product, positioning, and strategy. What You Bring to the Table - 7+ years of demonstrable, sustained success closing complex, multi-stakeholder B2B sales in the employer benefits ecosystem - Established relationships and credibility with employers, benefits brokers, consultants, TPAs, or related partners - A passion for full-cycle sales, including prospecting, qualification, consultative selling, and closing - A proven ability to operate as a self-directed, high-accountability individual contributor - Comfort selling independently while collaborating closely with leadership and cross-functional teams - Exceptional written and verbal communication skills, including executive-level presence - Experience selling point solutions into the employer market is strongly preferred - Background working with employee benefits leaders, consultants, and/or brokers Location & Next Steps Private Health Management is a fully remote company with employees across the United States. Our interview process is designed to be transparent, thoughtful, and engaging — giving you meaningful exposure to our mission, leadership, and team. Commission is uncapped. If selected, you’ll interview with the hiring manager, peers, and senior leaders across PHM. Compensation The target compensation for this position is $150,000-$350,000 annually inclusive of base salary and on-target commission. Many factors will influence this compensation and final compensation may be higher or lower than posted. Commission is uncapped. For questions about the role, please contact careers@privatehealth.com, or apply directly. Anticipated Pay Range $150,000—$350,000 USD