Cardinal Group Companies

Role Description Cardinal Group Investments is currently seeking a Capital Markets Senior Director to join its investment team to help drive the capital raising initiatives for student housing and multi-family investments. This position will gain exposure to the private equity and real estate industries through developing strategy, analyzing capital markets and real estate trends, and interfacing with current and prospective investors. This role will be responsible for: - Developing and executing capital raising strategies. - Expanding institutional and private capital relationships. - Supporting the continued growth of Cardinal's investment platform through strategic capital raising initiatives. - Leading investor calls, building capital relationships, creating deliverables, and other investor relations related functions. The Capital Markets Senior Director will report directly to the SVP, Head of Capital Markets while working with a dynamic team of professionals who are dedicated to a culture of excellence. The ideal candidate will have: - Two or more years of acquisitions, development, or capital markets experience. - A passion for real estate, finance, and sales. - A strong understanding of finance and real estate investing principles. - A strong work ethic, attention to detail, desire to learn and grow, and superior verbal and written communication skills. The Senior Director will serve as a senior representative of Cardinal in the marketplace, building long-term relationships with institutional investors, family offices, private wealth platforms, and other strategic capital partners. The position offers the option to work from the firm’s Denver headquarters or remotely. The candidate must live in close proximity to a major airport to facilitate travel. Responsibilities - Lead investor calls, build capital relationships, and diversify Cardinal’s equity partnerships. - Capitalize acquisition and development pipeline opportunities. - Support acquisition, development, refinance and recapitalization debt procurement and transaction functions. - Negotiate joint venture term sheets and corresponding agreements. - Travel frequently to network and strengthen capital relationships, including market tours with equity and lender partners. - Attend conferences and networking events to represent Cardinal’s investment team. - Work closely with in-house and external legal counsels on JV document negotiations. - Assist market research team with investment materials to present externally, including pitch decks, acquisition and debt memos, market summaries, and company overviews. - Assist with the research and data compilation of partners’ requests, including industry research, statistics, and supporting documentation for investment committee approvals. - Distribute pipeline reports and deal status updates to capital partners. - Lead equity recapitalization opportunities, including preparing materials, working with capital partners, and supporting on transaction functions. - Participate in regular pipeline and investment committee meetings regarding potential acquisitions and developments with new and existing partners. - Perform return calculations and term comparisons to assist the company with identifying the preferred capital structure and terms. - Complete project management functions and acquisition/development support for transactions with new and existing capital partners. - Work closely with the Client Services team to distribute press releases and grow the company’s online brand presence. - Monitor fundraising activity, investor sentiment, and competitive market activity to refine capital raising strategies. - Analyze market and investment trends to help develop investment theses and create new product offerings. - Assist market research team with research papers and create strategy presentations for new and expanding investment strategies. - Collaborate with acquisitions, asset management, finance, and legal teams to develop investment strategies and effectively communicate investment opportunities to prospective capital partners. - Maintain a database of capital interest by sector and return profile in Salesforce. - Track private equity real estate capital raising initiatives and targets in Salesforce. - Update communication logs, investor tracking, and capital raising pipelines to ensure Salesforce accurately reflects the status of all initiatives. - Maintain accurate fundraising metrics and investor engagement reporting for senior leadership. - Maintain summary of debt portfolio and loan requirements. Qualifications - Five or more years’ experience in the real estate and/or finance industries; private equity experience preferred. - Two or more years’ experience in real estate acquisitions; student housing experience preferred. - Student housing and/or multifamily real estate experience. - Bachelor’s degree from an accredited university in Business, Real Estate, Finance, or Accounting. - Very strong written and oral communication skills. - A passion for sales and relationship building; understands the importance of delivering results and meeting timelines for external clients. - Solid understanding of finance and real estate investment principles. - Experience in underwriting, research, and transaction execution. - Strong analytical skills, including the ability to gather and analyze market data to project trends and form strategies. - Superior organizational skills and the ability to manage multiple tasks and competing priorities. - High level of proficiency with Microsoft Office (Excel, Word, and PowerPoint), and the ability to learn new software systems quickly. - Reliable, self-sufficient, results-oriented, and superior time management skills. - Available to travel as needed; this position will require 25-50% travel across the United States as needed to meet with investors and attend company meetings and trainings. - Ability to embody the Cardinal Culture and Cardinal’s Core Values every day. Benefits - Health, vision, dental, and pet insurance. - 401(k) retirement plan. - Student loan assistance. - Licensing and continuing education reimbursement. - Parental leave. - Housing allowances or gifts.

Role Description As a Customer Accounts Specialist, you are primarily responsible for rent collection, delinquency notices, resident communications, and accounts payable for an assigned group of 6-8 conventional and student housing communities within the Cardinal Group portfolio. This role is part of Cardinal Group’s new centralized services team and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with the onsite team members to provide consistently excellent customer service to our future and current residential customers. Essential Responsibilities - Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities. - Initiate phone and email communications with delinquent residents and any co-applicants or guarantors. - Support future and current residents with ledger discrepancies and the posting/removal of charges at the direction of the Community or Portfolio Manager. - Provide resources for payment plans and rental assistance programs where applicable. - Issuance of move-out statements to vacating residents. - Processing of community accounts payable and accounts receivables, including the posting of all purchase orders and invoices for assigned communities. - Oversee the vendor credentialing process for new and unregistered vendors through our credentialing platform, OpTechnolgy. - Submission of expense reclassifications and accruals as directed by the property accounting team for monthly financial reporting. - Assist community teams with lease and charge audits. - Offer efficient and courteous responses to all resident and community requests. - Pursue educational opportunities and developmental growth opportunities. - Other responsibilities as assigned or required based on the needs of the business. - Participates in Cardinal U training as required. Qualifications - 3 - 5 years of experience in property management. - 1 - 2 years of experience with property-level accounting and resident account management. - High school diploma or GED equivalent is required; a bachelor’s degree preferred. - Maintains a consistent level of professional customer service. - Excellent written communication skills, especially short form for easily digestible with pointed, relevant information. - Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy. - Working knowledge of Yardi / Entrata is preferred. - Ability to thrive in a fast-paced environment and manage multiple projects simultaneously. - Ability to embody the Cardinal Culture and Cardinal Core Values every day. Requirements - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities. - Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. - While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. - The employee regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. - The employee is often required to sit. - Incumbents must be able to physically access all exterior and interior parts of the property and amenities. - Must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet. - The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. - Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time. Benefits - Salary range is $21-$24 per hour plus bonus potential. - Eligible to participate in the company benefits plan. - Health, vision, dental, and pet insurance. - 401(k) retirement plan. - Student loan assistance. - Licensing and continuing education reimbursement. - Parental leave. - Housing allowances or gifts.

Role Description Our Managers of Project Management lead our team of Creative and Website Project Managers. They oversee the team responsible for owning client relationships and creative projects from start to finish. They are well versed and experienced in general project management, have a vast understanding of websites from design to development, and are passionate about the success of creative projects. They have a passion for managing teams, building strong relationships internally and externally, and always have our clients’ best interests in mind. The ideal candidate for this role has a strong marketing background, superior presentation and communication skills, is passionate about leadership and team building, and has a vast understanding of digital marketing channels and creative products that help our clients reach their goals. This position is responsible for: - Team Leadership & Development - People Management: Direct the creative and website project management team to ensure high performance and professional growth. - Operational Intelligence: Analyze data from internal platforms to make informed decisions regarding team workload, capacity, project health, and client retention. - Strategic Mentorship: Apply established project management philosophies to daily workflows to ensure our team delivers high-quality, successful projects. - Internal Collaboration: Lead and foster an environment of collaboration between departments. Build trust and support to align with company goals, team needs, and client expectations. - Client Strategy & Relationship Management - High-Priority Oversight: Directly manage a subset of high-priority clients, aligning their needs with industry expertise to ensure on-time and on-budget delivery. - Escalation Support: Act as the primary point of contact for your team’s clients to resolve complex situations and manage client temperatures. - Strategic Planning: Grow and strengthen client relationships by building effective trust, understanding their needs per project, and using tools to keep projects on time and within budget. - Industry Expertise: Maintain a deep understanding of the property management industry to serve onsite teams with high-quality leads. - Business Growth & Revenue Operations - Revenue Expansion: Collaborate with the Client Success team and Business Development to grow client relationships and expand product adoption. - Budget Advising: Execute and advise your team and clients on annual budget recommendations. - Value Creation: Ensure exceptional service and ROI for clients, leveraging strong project management and interpersonal skills to drive retention. Qualifications - A vast understanding of websites including design, development, and post launch maintenance workflows. - Knowledgeable and can execute on project management for creative products. - A passion for leading a team and providing feedback to increase their skillset and engagement. - Excellent analytical, critical-thinking and problem-solving skills. - Excellent communication and presentation skills. - Self-motivated, self-starter, able to independently execute with minimal supervision in an agency environment with rapidly changing priorities. Requirements - A proven understanding of our core products including creative services, website design and development and digital marketing, as well as in-depth experience managing creative projects. - An outstanding work ethic with the ability to work both independently and as part of a larger team. You are disciplined to meet deadlines, stay organized, and achieve results. - Strong leadership skills and a passion for providing their team the tools they need to excel in their roles and support our clients. - An understanding of marketing agencies and the real estate industry. - Strong writing, editing, and proofreading skills. - A customer service mindset to creatively and effectively manage products from concept to deliverable and the ability to upsell our products and services. - The ability to be collaborative, adaptive, and flexible, functioning effectively in a fast-paced environment. You have a positive approach to problem-solving while balancing multiple projects. - Understands our clients' needs to expand our revenue and adoption across their portfolio of business with us. Benefits - Flexible work-from-home and remote work policy in the U.S. - Full benefits package available to all full-time Team Members. - 401k with company match for eligible team members. - Life and Disability Insurance (100% Paid Life, STD, and AD&D). - Flex PTO and 10 paid holidays. - 12 weeks of Paid Parental Leave (Maternity & Paternity) for eligible team members and primary caregivers of a newborn or adopted child. - Optional Health Savings Account, Flexible Savings Account, and Pet Insurance. - Leadership training and events, and StrengthsFinder 2.0 assessment to promote growth and development.

Role Description As a Customer Sales Manager (CSM), you’ll join Cardinal’s Centralized Services department (CX3) to support and manage a team of Customer Sales Specialists (CSS), focused on all aspects of the leasing process across multiple contracted communities. You’ll help ensure consistent, quality sales service for assigned communities, with your team of Sales Specialists handling: - Lead management - Lead nurturing - Tour scheduling - Follow-ups - Management of AI leasing tools including AI Renewals and the call center You’ll partner with our Director of Centralized Leasing and Associate Director of Centralized Leasing on enhancements to our leasing platform and participate in the creation of new standard operating procedures (SOPs) and processes to reflect the work of your sales team in the new, centralized Cardinal Way of Leasing. Along the way, you’ll participate in industry-leading conversations about centralized support and help explore new tools, processes, and automation to help build our leasing process of the future. This role is part of Cardinal Group’s new centralized services team and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with team members to provide consistently excellent customer service to our future and current residential customers. Qualifications - 3 - 5 years of experience in property management - 2 - 5 years of community manager experience - 2 - 5 years of experience leading 4+ team members on-site or remotely - A high school diploma or GED equivalent is required; a bachelor’s degree preferred - Maintains a consistent level of professional customer service - Excellent written communication skills, especially short form for easily digestible with pointed, relevant information - Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy - Working knowledge of Yardi, Entrata, Realpage, and Knock is preferred - Ability to thrive in a fast-paced environment and manage multiple projects simultaneously - Ability to embody the Cardinal Culture and Cardinal Core Values every day Requirements - Manage the leasing process for a team of 5-6 Customer Sales Specialists - Monitor team performance using data from AI platforms and property management software - Demonstrate advanced communication skills by collaborating with Cardinal leaders - Adapt quickly and enthusiastically to departmental process changes - Analyze community performance through data-driven insights - Prepare and communicate monthly performance reports - Foster strong relationships with Sales & Marketing and other key stakeholders - Identify and communicate areas for improvement to CX3 leadership - Collaborate with the CX3 Data Analyst to ensure reports meet stakeholder needs - Partner with the CX3 Client Success Manager for onboarding and training - Foster cross-department collaboration to improve communication - Identify strategic opportunities for department scaling and innovation - Participate in pitch meetings for internal stakeholders - Engage with AI technology partners to optimize tools - Assist in developing and implementing new standard operating procedures (SOP) - Professionally represent Cardinal Group and our communities in every interaction - Participate in department-led efforts to foster collaboration and culture - Participate in Cardinal U training as required Benefits - Salary range: $60,000 - $70,000 plus performance bonus potential - Eligible to participate in the company benefits plan - Health, vision, dental, and pet insurance - 401(k) retirement plan - Student loan assistance - Licensing and continuing education reimbursement - Parental leave - Housing allowances or gifts Work Environment / Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities. While performing the duties of this job, the employee is regularly required to: - Use hands to finger, type, handle, or feel and talk or hear - Stand; walk; reach with hands and arms; climb, stoop, or squat - Sit - Access all exterior and interior parts of the property and amenities - Work inside and outside in all weather conditions - Push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel may be required for company functions, training, property visits, and other situations necessary for the accomplishment of special projects.

Role Description As a Contract Talent Sourcer at Cardinal, you will be the engine behind our talent pipeline. Your mission is to find and engage high-potential candidates for critical roles across our portfolio. During this 4-month sprint, you will partner closely with our Talent Acquisition (TA) team to identify, attract, and screen top-tier talent, ensuring we have a robust bench of candidates. - High-Volume Sourcing: Utilize LinkedIn Recruiter, Boolean strings, job boards, and alternative sourcing channels to identify passive candidates for property management, corporate, and specialized technical roles. - Engagement & Outreach: Draft and execute personalized, compelling outreach campaigns that reflect Cardinal’s "Best Place to Work" culture. - Candidate Qualification: Conduct initial phone screens to assess candidate skills, experience, and cultural alignment with Cardinal’s core values. - Diversity & Inclusion: Actively seek out and engage diverse talent pools to ensure our hiring process is equitable and representative of the communities we serve. - Pipeline Management: Maintain a clean and organized Applicant Tracking System (ATS) and provide weekly reports on pipeline health and sourcing conversion metrics. - Market Intelligence: Stay abreast of industry trends and competitor movement to provide the TA team with actionable insights on the talent market. Qualifications - The "Sourcing Specialist": 2+ years of experience specifically in a sourcing or recruiting role, preferably in a high-growth or agency environment. - The Tech Stack: Proficiency with LinkedIn Recruiter is non-negotiable. Experience with an ATS (e.g., UKG) and CRM tools is highly preferred. - The Hunter Mindset: A proven ability to find passive candidates and a track record of high "response-to-outreach" rates. - Agility: The ability to pivot quickly between different roles and departments as hiring priorities shift. - Communication: Exceptional written and verbal communication skills; you should be able to tell the Cardinal story in a way that gets candidates excited. Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. - The Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. - The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. - The Team Member is often required to sit. - The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. - Overnight travel required to attend training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time. Benefits - Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary is $33.00/hr. - Contract Length: 4 months - Work Location: remote

Role Description Our Senior Account Managers take a lead role in communicating and managing a variety of high-priority Creative and Digital products in our Client Success Department alongside our team to produce cohesive marketing campaigns that exceed client goals and wow consumers. - Managing our highest priority clients’ expectations and timelines through clear communication by aligning customer needs with our industry expertise. - Growing and renewing client relationships by building effective and strategic marketing campaigns with customers that include our digital and creative product lines. - Collaborating with internal teams to drive ROI, communicate best practices, and ensure overall client success. Qualifications - Marketing experience in our Creative products with an emphasis on websites. - Proven experience with paid ad campaigns. - Google certifications, a plus. - Advanced time and project management experience. - Asana and Salesforce, a plus. Requirements - A proven understanding of our core product line as seen on our website as well as in-depth experience managing digital and/or creative products. - An outstanding work ethic with the ability to work both independently and as part of a larger team. They are disciplined to meet deadlines, stay organized, and achieve results. - Strong writing, editing, and proofreading skills. - A customer service mindset to creatively and effectively manage products from concept to deliverable and the ability to upsell our products and services. - The ability to be collaborative, adaptive, and flexible, functioning effectively in a high-growth environment. They have a positive approach to problem solving while balancing multiple projects. Benefits - Flexible work-from-home and remote work policy in the U.S. - Health benefits (medical, dental, vision) starting on day one of employment, including a 100% Paid Team Member Medical option. - 401k with company match for eligible team members. - Life and Disability Insurance (100% Paid Life, STD, and AD&D). - Unlimited PTO and 10 paid holidays. - 12 weeks of Paid Parental Leave (Maternity & Paternity) for eligible team members and primary caregivers of a newborn or adopted child. - Optional Health Savings Account, Flexible Savings Account, and Pet Insurance. - Leadership training and events, StrengthsFinder 2.0 assessment, and company-paid book club once a year to promote growth and development.

Role Description This role proactively sources, recruits, and screens top-tier talent to ensure a continuous pipeline of high-potential candidates. By conducting insightful interviews, the position ensures every hire aligns with our "Cardinal Way" culture and possesses the specific competencies needed to drive excellence within our communities. Qualifications - Bachelor's degree desired - 0 to 2 years of experience - Oral and written communication skills - Interpersonal skills - Time management skills Requirements - Consults with hiring managers to understand roles to be filled and profiles of ideal candidates - Reviews and assesses applicants' education, experience, training, and other qualifications - Verifies employment eligibility, gathers necessary paperwork, and performs reference and background checks - Schedules interviews and coordinates interviewers or panels - Tests and scores applicants and gathers feedback from other interviewers - Informs candidates of job duties, responsibilities, work schedules, compensation and benefits packages, and career advancement opportunities - Prepares and extends job offers - Notifies applicants of rejection - Performs work under direct supervision - Handles basic issues and problems, and refers more complex issues to higher-level staff - Possesses beginning to working knowledge of subject matter Benefits - Remote work location - Contract length: 4 months - Compensation: $33.00/hr (if performed in Colorado) Work Environment / Physical Demands The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Incumbents work in an office environment with frequent exposure to outside elements - The physical demands include using hands to finger, type, handle, or feel and talk or hear - Regularly required to stand, walk, reach with hands and arms, and stoop or squat - Often required to sit - Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds - Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of daily responsibilities - Overnight travel may be required for training, property visits, and special projects

Role Description As a Customer Accounts Specialist, you are primarily responsible for rent collection, delinquency notices, resident communications, and accounts payable for an assigned group of 4-6 conventional and student housing communities within the Cardinal Group portfolio. This role is part of Cardinal Group’s new centralized services team and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with the onsite team members to provide consistently excellent customer service to our future and current residential customers. Essential Responsibilities - Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities. - Initiate phone and email communications with delinquent residents and any co-applicants or guarantors. - Support future and current residents with ledger discrepancies and the posting/removal of charges at the direction of the Community or Portfolio Manager. - Provide resources for payment plans and rental assistance programs where applicable. - Issuance of move-out statements to vacating residents. - Processing of community accounts payable and accounts receivables, including the posting of all purchase orders and invoices for assigned communities. - Oversee the vendor credentialing process for new and unregistered vendors through our credentialing platform, OpTechnolgy. - Submission of expense reclassifications and accruals as directed by the property accounting team for monthly financial reporting. - Assist community teams with lease and charge audits. - Offer efficient and courteous responses to all resident and community requests. - Pursue educational opportunities and developmental growth opportunities. - Other responsibilities as assigned or required based on the needs of the business. - Participates in Cardinal U training as required. Qualifications - 3 - 5 years of experience in property management. - 1 - 2 years of experience with property-level accounting and resident account management. - High school diploma or GED equivalent is required; a bachelor’s degree preferred. - Maintains a consistent level of professional customer service. - Excellent written communication skills, especially short form for easily digestible with pointed, relevant information. - Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy. - Working knowledge of Yardi / Entrata is preferred. - Ability to thrive in a fast-paced environment and manage multiple projects simultaneously. - Ability to embody the Cardinal Culture and Cardinal Core Values every day. Work Environment / Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. - The employee is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. - The employee is often required to sit. - Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet. - The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. - Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

Role Description As a Customer Sales Specialist (CSS-1), you will join Cardinal’s internal Centralized Services team to provide advanced leasing support to our student, conventional, and affordable communities. Your primary responsibilities will include: - Responding to or sending inbound/outbound phone, email, and SMS inquiries from prospective residents. - Guiding applicants and guarantors to a completed application and lease. - Working closely with onsite leasing team members at contracted communities to provide consistent, expectation-exceeding customer service. Essential Responsibilities - Operate in Cardinal Group’s contact center platform and industry-leading property management systems. - Effectively communicate community features and benefits to potential customers. - Qualify leads and identify customer needs to tailor sales presentations. - Handle customer inquiries and resolve issues professionally and efficiently. - Meet and exceed daily, weekly, and monthly sales targets. - Accurately record customer information and sales data in our CRM system. - Collaborate with onsite teams and the Portfolio Sales and Marketing Manager. - Partner with onsite team members to learn each assigned community's selling points and brand identity. - Adopt and utilize Artificial Intelligence (AI) tools for outstanding customer service. - Manage inbound communication with a focus on driving urgency and building value. - Deploy strategic outbound communication efforts to increase scheduled tours and lease conversions. - Discover opportunities to cross-sell other Cardinal communities. - Produce and administer accurate reports on leasing performance. - Consistently meet expected Key Performance Indicator (KPI) targets. - Identify strategic opportunities for department growth and innovation. - Research and prepare reports, memos, letters, and other documents as directed. - Adhere to legal and audit requirements for fair housing regulations. - Display Cardinal Group’s dedication to professionalism and service. - Complete CardinalU and other internal skill-building training as required. Qualifications - 1-2 years of customer service and sales experience. - 1-2 years of property management experience preferred. - High School Diploma or equivalent required. - Demonstrated ability to master evolving technological resources, including AI tools. - Elite communication and interpersonal skills. - Service-focused while creating memorable experiences. - Knowledge of Yardi / Rent Cafe / Entrata / Knock / Realpage is preferred. - Moderate/High-level understanding of Microsoft and Google Office Suite. - Available to work evenings and weekends. - Ability to embody the Cardinal Culture and Cardinal Core Values. Work Environment / Physical Demands The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Primarily work in an office environment with frequent exposure to outside elements. - Regularly required to use hands to finger, type, handle, or feel and talk or hear. - Must regularly stand, walk, reach with hands and arms, and climb, stoop, or squat. - Must be able to physically access all exterior and interior parts of the property. - Must be able to work inside and outside in all weather conditions. - Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Routine local travel may be required. - Overnight travel may be required for company functions and training.

Role Description As a Customer Accounts Manager, you are primarily responsible for overseeing a team of Specialists focused on rent collection, delinquency notices, resident communications, and accounts payable for an assigned group of 5 to 8 conventional and student housing communities within the Cardinal Group portfolio, while supporting 1-3 communities directly. This role is part of Cardinal Group’s new centralized services team, and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with team members to provide consistently excellent customer service to our future and current residential customers. Essential Responsibilities - Lead a team of 4 - 7 Customer Accounts Specialists on the Centralized Services team. - Populate and convey the results of monthly KPIs reporting of managed Customer Accounts Specialists to focus on ongoing monthly service efforts. - Provide monthly performance reports and perform routine check-ins with the Operations leadership of serviced communities. - Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities. - Initiate phone and email communications with delinquent residents and any co-applicants or guarantors. - Support future and current residents with ledger discrepancies and the posting/removal of charges as directed by the Community or Portfolio / Regional Manager. - Provide resources for payment plans and rental assistance programs where applicable. - Issuance of move-out statements to vacating residents. - Processing of community accounts payable and accounts receivable, including the posting of all purchase orders and invoices for assigned communities. - Oversee the vendor credentialing process for new and unregistered vendors through our credentialing platform, OpTechnology. - Submission of expense reclassifications and accruals as directed by the property accounting team for monthly financial reporting. - Assist community teams with lease and charge audits. - Offer efficient and courteous responses to all resident and community requests. - Pursue educational opportunities and developmental growth opportunities. - Other responsibilities as assigned or required based on the needs of the business. - Participates in Cardinal U training as required. Qualifications - 3 - 5 years of experience in property management. - 2 - 4 years of experience with property-level accounting and resident account management. - 1 - 2 years of experience leading 3+ team members on-site or remotely. - A high school diploma or GED equivalent is required; a bachelor’s degree is preferred. - Maintains a consistent level of professional customer service. - Excellent written communication skills, especially short form for easily digestible, with pointed, relevant information. - Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy. - Working knowledge of Yardi / Entrata is preferred. - Ability to thrive in a fast-paced environment and manage multiple projects simultaneously. - Ability to embody the Cardinal Culture and Cardinal Core Values every day. Work Environment / Physical Demands The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. Incumbents primarily work in an office environment but may also have frequent exposure to areas outside apartment buildings and throughout all areas of the property, including amenities. They also have frequent exposure to outside elements, where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. - While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel objects, and to talk or hear. - The employee is regularly required to stand, walk, reach with hands and arms, and perform tasks that involve climbing, stooping, or squatting. - The employee is often required to sit for extended periods. - Incumbents must be able to physically access all exterior and interior parts of the property and its amenities. - They must be able to work both inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet. - The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. - Overnight travel is required to attend company functions, training sessions, property visits, and other situations necessary for the completion of special projects that may be assigned from time to time.