Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager - REMOTE. The Implementation & Customer Success Manager plays a pivotal role in enhancing post-sales onboarding and customer engagement for Study Design products and services. This role not only ensures a seamless activation process but also supports customers in realizing the value of data and platform capabilities. A deep knowledge of clinical trial protocols, analytics, and AI practices is essential. By collaborating closely with cross-functional teams, this role also influences key customer outcomes, aligning operational practices with business objectives for enhanced delivery and customer experience. - Partner with clinical, commercial, and product teams to define project scopes and deliverable plans. - Validate timelines, data inputs, and analytics prior to execution. - Lead comprehensive customer onboarding processes from planning to product adoption. - Guide customers on workflow integration and effective use of Study Design solutions. - Manage multi-workstream projects with detailed project plans and risk assessments. - Drive data onboarding and ensure the validation of workflow processes. - Establish governance and tracking methodologies for predictable execution. - Evaluate change requests and ensure scope integrity with client expectations. - Facilitate strategic partnerships for AI services and oversee integration activities. - Support sales processes by providing insights on delivery approaches and timelines. - Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement. Qualifications - Bachelor’s degree in relevant fields such as Healthcare Administration or Business. - 8+ years of experience in post-sales onboarding and customer engagement. - 5+ years in strategy consulting, clinical development, or customer management roles. - Demonstrated knowledge of clinical trial design and protocol complexity. - Professional experience with analytics, AI concepts, and data platforms like Databricks. - Proven ability to manage complex customer engagements across various functions. Benefits - Competitive salary ranging from $90,000 to $165,000 based on experience. - Potential eligibility for variable bonuses in addition to base salary. - Comprehensive health coverage and paid holidays. - Opportunities for professional development and career growth. - Inclusive and collaborative work environment fostering respect and diversity.

Role Description At Omnicell, you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient‑centered care. As a Customer Success Manager, you’ll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth’s solutions, and influence outcomes that support safer, smarter medication management. You’ll collaborate across Product, Operations, Marketing, IT, and Technical Support while partnering directly with senior pharmacy and retail leaders. If you thrive in a fast‑paced, customer‑driven environment where your expertise shapes stronger patient engagement and business results, this is the role for you. Qualifications - Associate degree or 3+ years of relevant Omnicell experience. - 3+ years in Customer Success, Account Management, Relationship Management, or similar customer‑facing roles. - Experience managing large enterprise customers with complex operating environments. - Strong communication skills and exceptional organization, attention to detail, and follow‑through. - Demonstrated ability to build trust, mitigate churn, and drive renewals and customer engagement. - Ability to learn, understand, and communicate technical concepts and solution capabilities. Requirements - Bachelor’s degree. - 5+ years managing customer or account relationships in a SaaS environment. - 2+ years working in retail pharmacy (store leadership or vendor management), preferably with patient engagement or communication solutions. - Basic Salesforce proficiency. - Strong analytical and problem‑solving skills, including the ability to deliver ROI insights. - Proven ability to manage multiple projects simultaneously while prioritizing effectively. - Self‑motivated, adaptable, and comfortable working in a fast‑changing environment. - Experience identifying new business opportunities and building relationships to deepen customer value. Benefits - Collaborate with pharmacy leaders and internal cross‑functional teams to drive aligned business outcomes. - Influence customer stakeholders, lead strategic conversations, and inspire confidence in EnlivenHealth solutions. - Continuously grow your market, product, and technical expertise while supporting customer and team capabilities. - Deliver operational excellence with clear priorities, ownership of outcomes, and consistent follow‑through. - Advocate for innovation, challenge the status quo, and proactively shape solutions that enhance customer experience and value. Work Conditions - Remote (home office environment) - Travel: ~15–20% - Physical Requirements: Sitting, standing, walking, typing

Picis is seeking a highly motivated Customer Success Manager ("CSM") to join our growing Customer Success team! As a CSM, you will work directly with our customers to provide day-to-day support, assist team members with internal and external projects, and use your strong technical knowledge to test product releases and troubleshoot issues when they arise. This position works closely with all levels of the Customer Success and Product teams to provide our customers with outstanding service. You can expect a dynamic environment and the opportunity for professional growth through hands-on training, mentoring, and continuous product education for our industry-leading software. You should have: - US Citizenship or Permanent Residency (we do not sponsor at this time) - 1+ years applicable experience You will: - Serve as the first point of contact for our users when they need assistance or have questions pertaining to our products - Use your technical knowledge and resourcefulness to resolve customer requests quickly and relatively autonomously - Work closely with the Product team to test product releases and new features - Take a consultative approach to problem-solving - Assist Customer Success Managers with customer-facing projects and data modeling/reporting tasks - Assist team members with internal infrastructure projects and initiatives - Go above and beyond to serve customers and your team - Independently conduct research to find solutions to internal and external problems - Maintain excellent written and verbal communication skills Ideally, you - Work collaboratively with the Product Development, Business Development, and Customer Success teams - Troubleshoot technical software problems - Possess a self-starter mentality - Have excellent time management skills - Enjoy solving complex problems both independently and with members of your team - Thrive in a challenging, fast-paced environment and enjoy helping people Salary Range The hiring range for this role is $85,000 to $100,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity. About Picis Join Picis, a global leader in perioperative and critical-care information systems, where you'll be part of a team that is genuinely pleased with their colleagues and thrives in a positive, comfortably fast-paced environment. Our collaborative culture is driven by a shared mission to innovate in life-critical hospital areas, enhancing patient care and staff engagement through cutting-edge automated solutions. You'll work alongside experienced professionals, including a professional services team comprised of Registered Nurses and former perioperative staff, who bring deep clinical expertise and a customer-centric perspective to every challenge. Discover a company dedicated to long-term commitment, continuous improvement, and empowering healthcare providers worldwide.

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Success Manager (CSM) - Mid-Tier Financial Institutions is an individual contributor role responsible for optimizing the customer experience, coordinating post-sales implementation, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention. This position will leverage current contracts and grow revenue through customer success activities such as ensuring customers understand how to access and use Equifax solutions, communicating the value of our data and solutions, examining customer data utilization and identifying gaps in coverage, removing barriers through information, data and analytics, and influencing as a subject matter expert and trusted advisor. The CSM will work with the MidFI Account Executives on an assigned book of accounts to target specific areas of opportunity for growth through improving utilization through use case and/or territory expansion of existing solutions, upsell of new solutions during the renewal process, and price negotiations of our products and services. The ideal candidate will have exceptional communication skills, both verbal and written, ability to foster positive relationships and have strong time management skills. What you'll do: - Customer Engagement & Relationships: The CSM assigned to a book of named accounts will support the initial implementation and rollout of Equifax solutions working directly with the customer or in collaboration with a distribution partner. The CSM serves as a liaison to subject-matter experts (SME) for Equifax products (data, scores as well as delivery mechanisms) for commercial, DDM (data-driven marketing), fraud solutions, data & analytics and Workforce Solutions. - Client and Solution Optimization: The CSM provides the customer with the knowledge needed to make best use of Equifax solutions including a deep understanding of the implemented solution, customer usage trends, billing methods, and impact of overages that may result from increased usage and records. Knowledge transfer also includes the delivery of formal and informal training on our products and services (i.e. platform and reports or data delivered via our systems) as well as analytic insights as to industry trends, peer analysis and/or performance. - Growth Opportunity Identification: The CSM will work alongside the Account Executive on items pertaining to customer business and business processes, needs or pain points, and processes that pertain to the growth of the clients activities or impact ability to deliver. - Customer Retention: The CSM helps identify areas of risk and potential for account cancellation or reduced usage. Acts as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals. The CSM role has responsibility for contract renewals including upsell and pricing negotiations to protect revenue run rate and decrease the likelihood of a lost account or decline in revenues. - Customer Health: Assess customer health by driving adoption, monitoring solution usage, driving resolution of reported issues and being the voice of the customer for future product roadmaps - Technical Troubleshooting: The CSM helps to raise any client concerns with technical/system related issues as well as usability. The CSM works with operations leads, product development and other team members to help identify system defects or enhancements. They partner with end users to understand the user experience and help support onsite troubleshooting of any system or data related issues. - General Account Management Support: While the CSM serves as an advocate of the client and is assigned to the “account” there is a portion of the day-to-day that is focused on supporting internal activities related to reporting and general account planning. - Business Reviews: The CSM is responsible for the development and delivery of weekly, monthly, and quarterly reports that summarize the performance of the implemented solution, including transactions, system availability, and trends. This is done in collaboration with the AE to determine internal vs external communications for both operational and strategic insights. What experience you need: - Bachelor's degree from an accredited university or equivalent work experience - 7+ years of experience in a B2B customer success, account management, or other client-facing role with large, Enterprise clients, preferable financial institutions - Experience working cross-functionally with complex, multi-divisional, multi-geographical customers - Experience keeping clients engaged and increasing product usage, while building customer loyalty - Exceptional communication skills to foster positive business relationships - Willingness to travel ~20% What could set you apart: - A deep understanding of mid-tier financial institutions and market data trends - Ability to advocate for customers and foster a customer-centric team environment - Ability to manage multiple projects and priorities simultaneously - PMP or other Project Management Certification Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current base salary range is $133,770.00 to $144,500.00. This position is also eligible for our annual incentive program at approximately 15%. The application window is anticipated to close on Monday, March 30, 2026. This date is a good faith estimate only and may be modified where necessary. #LI-LMEFX #LI-REMOTE We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Georgia-Remote Function: Function - Sales and Account Management Schedule: Full time