Picis is seeking a highly motivated Customer Success Manager ("CSM") to join our growing Customer Success team! As a CSM, you will work directly with our customers to provide day-to-day support, assist team members with internal and external projects, and use your strong technical knowledge to test product releases and troubleshoot issues when they arise. This position works closely with all levels of the Customer Success and Product teams to provide our customers with outstanding service. You can expect a dynamic environment and the opportunity for professional growth through hands-on training, mentoring, and continuous product education for our industry-leading software. You should have: - US Citizenship or Permanent Residency (we do not sponsor at this time) - 1+ years applicable experience You will: - Serve as the first point of contact for our users when they need assistance or have questions pertaining to our products - Use your technical knowledge and resourcefulness to resolve customer requests quickly and relatively autonomously - Work closely with the Product team to test product releases and new features - Take a consultative approach to problem-solving - Assist Customer Success Managers with customer-facing projects and data modeling/reporting tasks - Assist team members with internal infrastructure projects and initiatives - Go above and beyond to serve customers and your team - Independently conduct research to find solutions to internal and external problems - Maintain excellent written and verbal communication skills Ideally, you - Work collaboratively with the Product Development, Business Development, and Customer Success teams - Troubleshoot technical software problems - Possess a self-starter mentality - Have excellent time management skills - Enjoy solving complex problems both independently and with members of your team - Thrive in a challenging, fast-paced environment and enjoy helping people Salary Range The hiring range for this role is $85,000 to $100,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity. About Picis Join Picis, a global leader in perioperative and critical-care information systems, where you'll be part of a team that is genuinely pleased with their colleagues and thrives in a positive, comfortably fast-paced environment. Our collaborative culture is driven by a shared mission to innovate in life-critical hospital areas, enhancing patient care and staff engagement through cutting-edge automated solutions. You'll work alongside experienced professionals, including a professional services team comprised of Registered Nurses and former perioperative staff, who bring deep clinical expertise and a customer-centric perspective to every challenge. Discover a company dedicated to long-term commitment, continuous improvement, and empowering healthcare providers worldwide.

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Success Manager (CSM) - Mid-Tier Financial Institutions is an individual contributor role responsible for optimizing the customer experience, coordinating post-sales implementation, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention. This position will leverage current contracts and grow revenue through customer success activities such as ensuring customers understand how to access and use Equifax solutions, communicating the value of our data and solutions, examining customer data utilization and identifying gaps in coverage, removing barriers through information, data and analytics, and influencing as a subject matter expert and trusted advisor. The CSM will work with the MidFI Account Executives on an assigned book of accounts to target specific areas of opportunity for growth through improving utilization through use case and/or territory expansion of existing solutions, upsell of new solutions during the renewal process, and price negotiations of our products and services. The ideal candidate will have exceptional communication skills, both verbal and written, ability to foster positive relationships and have strong time management skills. What you'll do: - Customer Engagement & Relationships: The CSM assigned to a book of named accounts will support the initial implementation and rollout of Equifax solutions working directly with the customer or in collaboration with a distribution partner. The CSM serves as a liaison to subject-matter experts (SME) for Equifax products (data, scores as well as delivery mechanisms) for commercial, DDM (data-driven marketing), fraud solutions, data & analytics and Workforce Solutions. - Client and Solution Optimization: The CSM provides the customer with the knowledge needed to make best use of Equifax solutions including a deep understanding of the implemented solution, customer usage trends, billing methods, and impact of overages that may result from increased usage and records. Knowledge transfer also includes the delivery of formal and informal training on our products and services (i.e. platform and reports or data delivered via our systems) as well as analytic insights as to industry trends, peer analysis and/or performance. - Growth Opportunity Identification: The CSM will work alongside the Account Executive on items pertaining to customer business and business processes, needs or pain points, and processes that pertain to the growth of the clients activities or impact ability to deliver. - Customer Retention: The CSM helps identify areas of risk and potential for account cancellation or reduced usage. Acts as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals. The CSM role has responsibility for contract renewals including upsell and pricing negotiations to protect revenue run rate and decrease the likelihood of a lost account or decline in revenues. - Customer Health: Assess customer health by driving adoption, monitoring solution usage, driving resolution of reported issues and being the voice of the customer for future product roadmaps - Technical Troubleshooting: The CSM helps to raise any client concerns with technical/system related issues as well as usability. The CSM works with operations leads, product development and other team members to help identify system defects or enhancements. They partner with end users to understand the user experience and help support onsite troubleshooting of any system or data related issues. - General Account Management Support: While the CSM serves as an advocate of the client and is assigned to the “account” there is a portion of the day-to-day that is focused on supporting internal activities related to reporting and general account planning. - Business Reviews: The CSM is responsible for the development and delivery of weekly, monthly, and quarterly reports that summarize the performance of the implemented solution, including transactions, system availability, and trends. This is done in collaboration with the AE to determine internal vs external communications for both operational and strategic insights. What experience you need: - Bachelor's degree from an accredited university or equivalent work experience - 7+ years of experience in a B2B customer success, account management, or other client-facing role with large, Enterprise clients, preferable financial institutions - Experience working cross-functionally with complex, multi-divisional, multi-geographical customers - Experience keeping clients engaged and increasing product usage, while building customer loyalty - Exceptional communication skills to foster positive business relationships - Willingness to travel ~20% What could set you apart: - A deep understanding of mid-tier financial institutions and market data trends - Ability to advocate for customers and foster a customer-centric team environment - Ability to manage multiple projects and priorities simultaneously - PMP or other Project Management Certification Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current base salary range is $133,770.00 to $144,500.00. This position is also eligible for our annual incentive program at approximately 15%. The application window is anticipated to close on Monday, March 30, 2026. This date is a good faith estimate only and may be modified where necessary. #LI-LMEFX #LI-REMOTE We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Georgia-Remote Function: Function - Sales and Account Management Schedule: Full time

Site Engagement Liaison - West Coast ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Engagement Liaison to join our diverse and dynamic team. As a Site Engagement Liaison at ICON, you will play a pivotal role in fostering relationships with clinical trial sites, enhancing site engagement, and contributing to the advancement of innovative treatments and therapies. What you will be doing - Building and maintaining strong relationships with key stakeholders at clinical trial sites, including principal investigators, site coordinators, and research staff. - Providing support and guidance to site staff on study protocols, procedures, and regulatory requirements, ensuring compliance and successful study conduct. - Identifying opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms. - Collaborating with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site. - Monitoring site performance metrics and providing regular updates to study teams on site engagement activities and outcomes. Your profile - Bachelor's degree in life sciences or a related field. - ability to travel approximately 60% - Previous experience in clinical monitoring, site management, or a related field preferred. - Strong interpersonal and communication skills, with the ability to build rapport and establish effective working relationships with diverse stakeholders. - Excellent organizational and problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously. - Knowledge of ICH-GCP guidelines and regulatory requirements for clinical trials. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

• Mentor and enable the team to exceed company growth and retention forecasts • Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs • Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) • Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution • Challenge the team and yourself to learn and grow as trusted advisors to customers continually • Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance • Manage resource assignments and staffing levels, including recruitment as needed • Identify and implement improvements to the processes and tools used • Develop senior-level relationships with customers • Partner with other team leaders to ensure the customer is supported in times of escalation • Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiatives • Oversee initiatives set forth in OKRs • Work together with the other managers to execute strategies and vision with the Director • Represent GitLab leadership and reflect our GitLab values in internal and external interactions