• Mentor and enable the team to exceed company growth and retention forecasts • Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs • Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) • Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution • Challenge the team and yourself to learn and grow as trusted advisors to customers continually • Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance • Manage resource assignments and staffing levels, including recruitment as needed • Identify and implement improvements to the processes and tools used • Develop senior-level relationships with customers • Partner with other team leaders to ensure the customer is supported in times of escalation • Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiatives • Oversee initiatives set forth in OKRs • Work together with the other managers to execute strategies and vision with the Director • Represent GitLab leadership and reflect our GitLab values in internal and external interactions

Job Title: Enterprise Billing Experience Manager (BXM) – B2B SaaS Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: You will become an integral part of our Success Team, working alongside our enterprise billing success team to support Prompt’s largest and most complex customers. In this role, you will become an expert in the Prompt billing and reporting suite and serve as a technical billing partner for enterprise accounts. This position includes direct participation in enterprise customer calls to assist with troubleshooting billing workflows, documenting product feedback, and translating customer needs into clear bug reports and feature requests for our Product and Engineering teams. The Billing Experience Manager will help ensure enterprise clients receive timely updates, accurate product guidance, and thoughtful problem-solving as they scale their billing operations within Prompt. You will also play a critical role in strengthening internal processes by identifying patterns in billing issues, improving documentation, and helping prioritize product improvements that impact enterprise customers. Key Responsibilities: - Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors. - Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs). - Participate in regular enterprise customer calls to assist with billing troubleshooting, product logic discussions, and follow-up action items. - Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams. - Track, triage, and follow up on enterprise billing issues to ensure accurate internal escalation and timely resolution. - Provide internal teams and customer-facing stakeholders with clear updates on billing-related product issues, fixes, and enhancements. - Identify patterns in billing inquiries and product behavior to proactively recommend product improvements and workflow optimizations. - Assist in prioritizing billing-related product tickets by evaluating customer impact, urgency, and strategic importance. - Contribute to the development and improvement of internal documentation and knowledge resources to help scale troubleshooting and support efforts. - Advocate for enterprise customer needs by partnering cross-functionally with Product, Engineering, and Success teams to improve the billing experience. Minimum Requirements: - Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA - Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software - Comfortable interacting directly with customers in a professional setting, including participation in client calls and product discussions - Strong ability to translate complex customer problems into clear, actionable product feedback - Proactive, self-motivated and ability to use resources available to learn quickly and autonomously - Experienced in thriving within dynamic work settings that demand adaptability and efficiency - Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours - Highly Proficient in MS Excel - Exceptional written and verbal communication skills - No prior billing experience required; comprehensive training will be provided. Preferred (Nice-to-have) Qualifications: - Prior startup and/or B2B SaaS technology organization experience - Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) - Prefer 1-3 years of experience on a Support or CX Team - Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure - Able to communicate effectively across teams - Understanding and learning software must be a passion of yours - Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times - Be comfortable owning your own workload - Experience with Zendesk or similar customer support software - Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) Perks - What you can expect: - Competitive salaries: - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

• Lead client success efforts for your accounts and across Alkami. • Build strong relationships with executive influencers and decision-makers within client organizations. • Clearly articulate and communicate a compelling vision and roadmap to align stakeholders. • Create clear success plans that define client objectives and track their progress. • Collaborate effectively across departments to drive client success. • Monitor client health metrics and product engagement, identifying and addressing risks early.

About us At Dagster Labs, our mission is simple but ambitious: to empower every organization to build a productive, scalable data platform. We’re the brains behind Dagster, the open-source tool developers love, and Dagster+, our managed cloud. From scrappy startups to global enterprises, thousands of teams trust us to power the data behind their analytics, machine learning, and AI breakthroughs. We believe the AI era runs on reliable, high-quality data. That’s why we make data platforms easier to test, easier to understand, and actually enjoyable to use. Dagster is quickly becoming the backbone of how the world builds intelligent systems. We’re a small, well-funded team with big energy and a track record of shipping software people rave about. We aim high and work as a team, holding ourselves to the highest standards and trusting each other to deliver. We care about how we work together: no egos, no drama, just a lot of curiosity and a drive to make something meaningful. If you want to help shape the future of data and AI and have fun doing it, come build with us**.** About the role As a Customer Success Manager (CSM) at Dagster Labs, you will own the post-sale customer experience for a portfolio of high-value accounts, ensuring customers achieve meaningful business outcomes on the platform. This role is part of a high-touch, account-based Customer Success model: - You will partner closely with an Account Executive (AE) who owns commercial outcomes (renewals, expansion, business alignment) - You will own activation, adoption, value realization, and goal attainment—creating the conditions for successful commercial relationships - This is a quota-carrying role, and variable compensation depends on the ability to retain and grow the account value of your assigned portfolio of customers At Dagster, Customer Success is not reactive support—it is a proactive, outcome-driven function grounded in delivering value in every interaction (Knowledge, Empowerment, Gain). Must-have Qualifications - 4–7 years experience in Customer Success, Account Management, or similar roles in SaaS - Experience managing mid-market and enterprise accounts - Proven ability to: - drive adoption and customer outcomes - influence stakeholders across technical and business personas - Strong analytical skills; able to translate usage and outcomes into business value - Excellent communication skills (written + verbal), including executive-level communication - Ability to operate independently and prioritize across competing demands - Strong conceptual understanding of technical products (data, dev tools, or infrastructure preferred) Nice-to-have Qualifications - Experience in data engineering, data platforms, or developer tooling ecosystems - Experience working in CS + AE partnership models - Experience building or improving Customer Success processes - Familiarity with: - dbt, Airflow, or orchestration tools - cloud platforms (AWS/GCP/Azure) - Track record of supporting expansions or renewals in complex accounts You belong here We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives. You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome. The estimated OTE for this role is $120,000 to $160,000. Other Resources - What is Dagster, a guide to the problems we solve and the philosophy driving our approach - A Look Inside the Dagster Labs Culture - Our Latest Dagster Release - Introducing the new Dagster+ UI - Introducing Compass