• Collaborate with stakeholders to define requirements for platform enhancements and fixes. • Perform debugging, root cause analysis, and resolve technical issues on the Salesforce platform. • Investigate and resolve data discrepancies to ensure data integrity. • Deliver solutions using declarative Salesforce tools (Flow, Validation Rules, Permissions). • Undertake light Apex and customisation as needed. • Support and troubleshoot system integrations. • Manage your workload and priorities using Jira. • Document fixes, technical findings, and best practices.

Role Description We are seeking a Senior Salesforce Technical Lead to serve as a hands-on, customer-facing expert supporting a live Salesforce-based platform used by public sector agencies. This role is critical to stabilizing and scaling a complex production environment. The ideal candidate is highly technical, comfortable working directly with customers, and able to troubleshoot and resolve issues in real time. This is not a passive development role — this is a frontline technical leader who can diagnose, explain, and fix issues live. Key Responsibilities - Customer-Facing Technical Leadership - Join live customer calls to troubleshoot and resolve issues in real time - Serve as the primary technical point of contact for escalations - Clearly communicate technical issues and resolutions to non-technical stakeholders - Hands-On Troubleshooting & Development - Debug and resolve issues across: - Aura Components (critical) - Lightning Web Components (LWC) - Flows and automation - Apex (as needed) - Salesforce permissions and access issues - Identify root causes and implement durable fixes (not temporary workarounds) - Support & Triage - Triage incoming support tickets and determine: - Immediate resolution vs. deeper investigation - Resolve high-priority issues quickly to minimize customer impact - Partner with backend developers when needed for complex issues - System Stability & Optimization - Proactively identify system risks, inefficiencies, and recurring issues - Recommend improvements to reduce support volume and increase system reliability - Ensure production environments remain stable during updates and changes Qualifications - Salesforce Platform Developer I (required) - 5+ years of Salesforce experience in hands-on technical roles - Strong experience with: - Aura Components (required — must be able to debug and modify) - Lightning Web Components (LWC) - Apex (debugging and light development) - Flows and automation - Proven experience working in live production environments - Experience troubleshooting permissions, profiles, and access issues - Prior customer-facing experience (must be comfortable on calls) Preferred Qualifications - Salesforce Platform Developer II (preferred) - Experience in public sector or case management systems - Experience supporting complex, multi-user production orgs - Familiarity with integrations and data migration scenarios What Success Looks Like - Issues are resolved quickly and confidently during live sessions - Customers feel supported and confident in the system - Support ticket volume decreases over time - Root causes are identified and eliminated, not repeated - The platform becomes more stable and predictable What This Role Is Not - Not a project manager - Not a purely backend developer - Not a passive support role Engagement Type - Contract or full-time (flexible based on experience) - Immediate start preferred Why This Role Matters You will play a key role in stabilizing and scaling a mission-critical platform used by government agencies. Your ability to quickly diagnose and resolve issues will directly impact customer success and system adoption.

Title: Salesforce Lightning Web Components Developer Location: Plano United States Job Description: 00068004171 Job categoryTechnology & Engineering Work modelHybrid As a Salesforce LWC Developer, you will make an impact by designing, developing, and implementing secure, scalable Salesforce CRM solutions that support critical business functions. You will be a valued member of the technology delivery team and collaborate closely with technical managers, architects, and business stakeholders to gather requirements and drive high‑quality technical solutions. In this role, you will: - Develop secure, scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Lightning Components, Flows, and Salesforce APIs. - Work collaboratively with architects, technical managers, and business stakeholders to translate business requirements into high‑quality technical designs. - Design high‑level solution architecture, create prototypes, and present solution designs to stakeholders. - Integrate Salesforce with cloud and on‑premise applications using standard and custom REST APIs. - Support Agile/SCRUM ceremonies while contributing to planning, estimation, and delivery activities. Work model: Hybrid: Plano, Tx Based on this role’s business requirements, this is an onsite position requiring regular presence in our Plano, TX client or Cognizant office. We strive to support a healthy work‑life balance through various wellbeing programs. What you need to have to be considered: - 6+ years of strong, hands‑on Salesforce development experience in Apex, LWC, Lightning Components, Flows, Security, Sales Cloud, FSC, and APIs. - Proven expertise designing, architecting, and implementing business‑critical Salesforce CRM solutions. - Banking domain experience (FSC certification preferred). - Experience with GitHub, Copado, and related source control and release management tools. - Experience integrating Salesforce with cloud and on‑premise applications via REST APIs. - Strong working knowledge of Agile methodologies such as SCRUM. - Excellent planning, communication, time management, and organizational skills. These will help you stand out: - Salesforce PD1, App Builder, Sales Cloud Consultant, or Service Cloud Consultant certifications. - Demonstrated ability to build prototypes and present solution concepts to technical and non‑technical audiences. - Deep technical understanding of Financial Services Cloud (FSC).1 Please note, this role is not able to offer visa transfer or sponsorship now or in the future. Benefits: This position is also eligible for Cognizant’s discretionary annual incentive program, subject to the terms of applicable plans. Cognizant offers the following benefits (subject to eligibility): - Medical / Dental / Vision / Life Insurance - Paid Holidays & Paid Time Off - 401(k) plan with contributions - Long‑term / Short‑term Disability - Paid Parental Leave - Employee Stock Purchase Plan Disclaimer: Salary, other compensation, and benefits of information is accurate as of the date of posting and may be modified at any time. #LI-SS2 The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. - Cognizant is a global community with more than 300,000 associates around the world. - We don’t just dream of a better way – we make it happen. - We take care of our people, clients, company, communities and climate by doing what’s right. - We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Role Description We are seeking a Salesforce Technical Architect (Revenue Cloud) to lead the design and delivery of scalable, high-impact Salesforce solutions for our clients. This role is ideal for someone who thrives at the intersection of technical, strategy, architecture, and hands-on development, with Revenue Cloud experience. - Play a critical role in shaping end-to-end solutions while remaining close to technology. - Guide clients and team members, stepping in when needed to build, troubleshoot, and optimize. - Work independently while collaborating closely with cross-functional teams and client stakeholders. - Be confident in expertise, enthusiastic in approach, and focused on driving customer success. Responsibilities - Lead the architecture and technical design of Salesforce Revenue Cloud solutions (CPQ, Billing, advanced pricing, product configuration). - Translate complex business requirements into scalable, maintainable technical solutions. - Serve as a trusted advisor to clients, guiding best practices and long-term platform strategy. - Stay hands-on with the platform, contributing to solution builds, troubleshooting complex issues, and validating technical approaches. - Provide technical leadership through code reviews, solution design, and development guidance. - Collaborate with functional consultants, developers, and client stakeholders to ensure alignment and delivery success. - Own solution integrity across the full lifecycle—from discovery through deployment and optimization. - Architect and oversee integrations between Salesforce and external systems (ERP, finance, etc.). - Define and enforce development standards, governance, and DevOps best practices. - Mentor and elevate team members, fostering a culture of growth and technical excellence. - Remote/Telecommute position with the ability to travel up to 30%. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience). - 4+ years of Salesforce experience with a strong focus on technical architecture and hands-on development experience. - Deep expertise in Revenue Cloud. - Strong, recent hands-on experience with: - Apex development (classes, triggers, batch, schedulable). - Lightning Web Components (LWC) and Aura components. - Advanced Salesforce configuration (Flows, validation rules, process automation). - Deep experience with Salesforce Revenue customization, including: - Product rules, price rules, quote templates, approvals. - Complex pricing logic and discounting strategies. - Experience building and troubleshooting Salesforce Revenue configurations. - Proven experience designing and implementing integrations, including: - REST/SOAP APIs. - Middleware tools (MuleSoft, Boomi, etc.). - Real-time and batch data synchronization. - Strong understanding of data modeling, large data volumes, and performance optimization. - Hands-on experience with DevOps and deployment tools, including: - Git (version control). - CI/CD pipelines. - Salesforce DX and packaging strategies. - Experience debugging complex issues across code, configuration, and integrations. Benefits - Competitive salary – reviewed annually. - Performance bonus. - Unlimited Paid time off. - Medical, Dental, and Vision insurance. - Flexible working schedule. - Employer-Matching 401k Retirement Plan. - Funding for each employee's professional development (Salesforce Certification, PMP, etc.). - Reimbursement for health club memberships & internet/phone. - Certification exam bonus. - Life and disability insurance. - Company Laptop. - Charity & Volunteer Days. - Team celebrations and presidents club for all employees!