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THE leading boutique, impact led, search and recruitment company 🚀
Customer Marketing Manager
Location
California
Posted
165 days ago
Salary
$126K - $152K / year
Seniority
Senior
Job Description
Customer Marketing Manager
C&C Search
• Bridge the gap between customer experience and business growth by transforming "customer love" into measurable advocacy and referral loops. • Standardize how Clever captures and shares success stories from small, mid-size and Enterprise customers. • Collaborate with marketers in Product Marketing, Brand and Communications, and Growth teams to align on messaging, strategic needs, and execution. • Partner cross-functionally with Customer Success leadership and Customer Success Managers (CSMs) to identify and recruit customer advocates. • Work with Sales Enablement to ensure that relevant case studies, reviews, and referrals are matched to the right customer conversations and sales meetings. • Design and launch a scalable system to identify, track, and reward customer advocates and champions. • Fuel ecosystem growth by designing and developing impactful programs for strategic app partners. • Establish a cross-functional workflow to ensure customer feedback and stories are integrated into Clever’s marketing and sales strategy and aligned with our brand narrative.
Job Requirements
- 4-6+ years of experience in a customer marketing role, preferably in a B2B SaaS or marketplace business targeting a developer audience.
- Builder mindset: You’ve demonstrated success building customer marketing programs from the ground up. You establish scalable systems to turn winning customer experiences into referrals, case studies, and advocacy.
- Content marketing proficiency: You're a full-stack content marketer — you're comfortable stepping into any point in the process from content strategy to production and distribution.
- Customer experience obsessed: Empathy for customer needs is central to your marketing philosophy; you’re a fierce user advocate and have strong opinions on customer-led growth.
- Excellent communicator: You’re comfortable writing effective copy for driving action and customer storytelling.
- Collaborative cross-functional marketer: You have experience setting goals on large, complex projects and coordinating across diverse teams.
- Technical toolkit: Familiarity with marketing automation, customer engagement, and CRM platforms.
Benefits
- Competitive salary
- Flexible PTO and Paid Parental Leave
- Comprehensive health, vision, and dental coverage
- Mental healthcare services
- Professional development budget
- Annual company retreat + team events
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