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C&C Search logo
C&C Search

THE leading boutique, impact led, search and recruitment company 🚀

Customer Marketing Manager

MarketingMarketingOtherRemoteSeniorTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

165 days ago

Salary

$126K - $152K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Customer Marketing Manager

C&C Search

• Bridge the gap between customer experience and business growth by transforming "customer love" into measurable advocacy and referral loops. • Standardize how Clever captures and shares success stories from small, mid-size and Enterprise customers. • Collaborate with marketers in Product Marketing, Brand and Communications, and Growth teams to align on messaging, strategic needs, and execution. • Partner cross-functionally with Customer Success leadership and Customer Success Managers (CSMs) to identify and recruit customer advocates. • Work with Sales Enablement to ensure that relevant case studies, reviews, and referrals are matched to the right customer conversations and sales meetings. • Design and launch a scalable system to identify, track, and reward customer advocates and champions. • Fuel ecosystem growth by designing and developing impactful programs for strategic app partners. • Establish a cross-functional workflow to ensure customer feedback and stories are integrated into Clever’s marketing and sales strategy and aligned with our brand narrative.

Job Requirements

  • 4-6+ years of experience in a customer marketing role, preferably in a B2B SaaS or marketplace business targeting a developer audience.
  • Builder mindset: You’ve demonstrated success building customer marketing programs from the ground up. You establish scalable systems to turn winning customer experiences into referrals, case studies, and advocacy.
  • Content marketing proficiency: You're a full-stack content marketer — you're comfortable stepping into any point in the process from content strategy to production and distribution.
  • Customer experience obsessed: Empathy for customer needs is central to your marketing philosophy; you’re a fierce user advocate and have strong opinions on customer-led growth.
  • Excellent communicator: You’re comfortable writing effective copy for driving action and customer storytelling.
  • Collaborative cross-functional marketer: You have experience setting goals on large, complex projects and coordinating across diverse teams.
  • Technical toolkit: Familiarity with marketing automation, customer engagement, and CRM platforms.

Benefits

  • Competitive salary
  • Flexible PTO and Paid Parental Leave
  • Comprehensive health, vision, and dental coverage
  • Mental healthcare services
  • Professional development budget
  • Annual company retreat + team events

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