Role Description As the Technical Operations Solutions Consultant, you will support warehouse operations and process optimization. In this role, you will assist in process mapping, SAP WM/EWM utilization, and SOP development to enhance efficiency and standardization. The ideal candidate will collaborate with cross-functional teams to integrate new processes, proactively identify continuous improvement opportunities, and effectively communicate solutions to warehouse operators and leaders. Strong problem-solving skills and a commitment to operational excellence are essential. - Engage directly with warehouse operators and floor leaders, alongside C5 resources, to assess and improve operational processes. - Develop process maps, Standard Operating Procedures (SOPs), and Standard Work documents to drive efficiency and consistency. - Participate in discussions to provide recommendations and implement industry best practices. - Ensure project plan milestones and key deliverables are met, tracking progress and making necessary adjustments. - Monitor and update the client on project status, key deliverables, and overall improvements. - Collaborate cross-functionally with client teams to ensure the seamless adoption of process enhancements. - Analyze warehouse operations to identify inefficiencies, propose improvements, and support continuous improvement initiatives. - Utilize SAP Warehouse Management (WM) and Extended Warehouse Management (EWM) knowledge to optimize warehouse processes. - Effectively communicate complex information and process changes to warehouse teams, ensuring alignment and understanding. - Proactively identify and resolve operational challenges with data-driven problem-solving approaches. Qualifications - Minimum of 5 years of experience with SAP Warehouse Management and Extended Warehouse Management systems. - Minimum of 5 years of experience creating and implementing SOPs to standardize and improve warehouse operations. - Minimum of 5 years of experience analyzing complex warehouse processes and develop actionable solutions. - Minimum of 5 years of experience mapping current and future state processes to drive operational improvements. - U.S citizenship in order to obtain a security clearance. Must be able to obtain a U.S. government security clearance. - Must be able to travel to client location. Travel may be up to 75% of the time. Requirements - Ability to clearly articulate ideas, process changes, and recommendations to warehouse operators and leadership. - Strong ability to identify challenges, develop solutions, and execute improvements efficiently. - Ability to work effectively with various teams to ensure smooth implementation of new processes. - Previous experience working with US Government agencies (DLA preferred). - Lean Six Sigma Certifications. Compensation In accordance with pay transparency law, the expected salary range for this position is $99,000 - $125,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. We anticipate this job posting will be posted until 05/05/2026. Benefits - C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays and paid time off. How to Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

• Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work • Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution • Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure • As requested by the BOC leads, research and provide detailed reports with regards to outages • Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management • Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed-to schedule • Perform other related duties and functions as assigned by BOC leads

Role Description The Senior Technical Operations Solutions Consultant enhances warehouse efficiency by analyzing, mapping, and optimizing operational processes with a strong focus on SAP Warehouse Management (WM) and Extended Warehouse Management (EWM). This role leads process improvement initiatives, develops and implements SOPs, and partners with cross-functional teams to integrate new procedures and technologies. The Senior Consultant also manages and develops a team of Junior Operations Consultants, ensuring high-quality delivery and continuous improvement across client engagements. Essential Functions & Responsibilities - Leads assessments of warehouse and supply chain processes, focusing on SAP WM/EWM environments to identify improvement opportunities. - Develops process maps, identifies bottlenecks, and recommends actionable strategies to enhance operational performance. - Designs, updates, and implements clear, practical, and error-proof SOPs aligned with industry standards and SAP best practices. - Facilitates client workshops, gathers requirements, and helps clients prioritize operational changes. - Partners with supply chain leaders and stakeholders to ensure seamless integration of new processes and technologies. - Guides Junior Operations Consultants in developing training materials and supporting SOP implementation. - Monitors performance metrics, conducts audits, and drives continuous improvement initiatives. - Stays current on industry trends, SAP WM/EWM capabilities, and emerging best practices. - Manages, coaches, and evaluates Junior Operations Consultants; participates in hiring and talent development. - Travels up to 50% to client sites to evaluate operations and support implementation activities. - Promotes a high-performance, collaborative culture and adheres to all quality and information security standards. Qualifications - Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, or related field; or equivalent experience. - 8+ years of experience creating and implementing SOPs to improve warehouse operations. - 8+ years of experience analyzing warehouse processes and developing actionable solutions. - 8+ years of experience mapping current and future-state processes. - 8+ years of hands-on experience with SAP WM and EWM. - Experience with Lean, Six Sigma, or other process improvement methodologies. - Active or obtainable U.S. government security clearance (U.S. Citizenship required). - Strong project management skills with the ability to lead complex operational initiatives. - Excellent communication skills with the ability to translate complex concepts for diverse stakeholders. - Proven ability to lead, coach, and develop junior team members. - Ability to travel up to 50%. Nice to Have (Not Required) - Certification in Lean, Six Sigma, or other process improvement methodologies. - Prior consulting experience in a similar operations or SAP-focused role. - Experience using SAP modules beyond WM/EWM. - Experience working with U.S. Government agencies (DLA preferred). - Familiarity with warehouse automation, Industry 4.0 technologies, or digital supply chain tools. - Exposure to change management, training development, or workshop facilitation. - Technical proficiency with complementary tools that enhance warehouse operations. Compensation In accordance with pay transparency law, the expected salary range for this position is $140,000 – $180,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. Benefits - Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays. - Paid time off. How to Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email or speak with your recruiter. Equal Opportunity Employer C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

• Serve as the single owner of all data strategy, analytics execution, predictive modeling, and contact-center systems operations for Liveops’ largest client program. • Lead a multi-disciplinary team of analysts, data scientists, and systems engineers to deliver insights, optimize Five9 and Virtual Observer environments, streamline operational workflows, and elevate the overall patient experience. • Leverage strategic and operational expertise to deliver friction-free patient journeys, increase throughput and speed-to-delivery, develop or guide predictive analytics, and drive measurable improvements in both cost efficiency and patient satisfaction. • Shape data-driven strategies, implement best-in-class SOPs, and engage directly with client contacts to present findings and influence business performance.