• Convey product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog • Collaborate with partners to anticipate needs and translate into product requirements • Create a product roadmap based on the aligned vision • Manage the product backlog and prioritize it based on changing requirements • Develop user stories and lead grooming sessions to ensure requirements are met • Monitor and evaluate product progress at each stage of the process • Participate in Scrum meetings and product sprints • Perform user acceptance testing and accept user stories before releasing

• Product Listing Creation & Optimisation • Convert raw supplier data into complete, accurate, and SEO/AI-optimised product listings • Write and structure product titles, descriptions, and key attributes to improve discoverability and conversion • Ensure all listings meet formatting and content standards before going live • Data Management & Enrichment • Clean, organise, and enrich large datasets (CSV/Excel), including specifications, attributes, and size charts • Use advanced Excel functions (e.g. VLOOKUP, PivotTables) to manipulate, validate, and backfill product data • Maintain 100% accuracy across the ERP (NetSuite) and e-commerce (Shopify) platforms • Workflow Management (NetSuite → Shopify) • Identify new, in-stock SKUs from NetSuite saved searches • Update and enrich product data throughout the build process before syncing to Shopify • Monitor product status to ensure timely and accurate online publishing • Quality Assurance & Auditing • Conduct regular audits of product listings to ensure completeness, accuracy, and quality • Verify image standards and ensure all required assets are correctly uploaded (including sourcing, resizing, and uploading product imagery in line with quality standards) • Perform ongoing checks on product reviews and resolve any discrepancies • Process Improvement & AI Enablement • Support the integration of AI tools to optimise content creation and data workflows • Identify opportunities to automate, streamline, and improve product data processes • Assist in building scalable systems for content and catalogue management

• Own the health and success of your customers from go-live through to renewal and expansion • Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy • Use data insights to track client health, and forecast and mitigate risk of churn • Provide technical guidance and support on product features and functionalities. • Contribute to the scalability of the customer success team through automation and process optimization • Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers • Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently • Collaborate with cross-functional teams to address technical or operational challenges promptly.

• Monitor and review e-commerce website functionality, identifying bugs or performance issues through regular site audits and testing. • Enter, manage, and follow up on IT tickets; coordinate with the IT and web development teams to ensure timely resolution of reported issues. • Conduct quality assurance (QA/ UAT) testing after bug fixes or system updates to verify successful resolution and functionality. • Maintain and update third-party platform integrations including Yotpo, OneTrust, and Narvar; ensure settings, feeds, and content remain accurate and up to date. • Support internal search functionality, ensuring relevant and optimized results for customers via Bloomreach. • Develop and maintain documentation of recurring website issues, bug trends, and standard operating procedures (SOPs) for ticket management. • Cross-train on all product setup processes within Salesforce Commerce Cloud in partnership with the E-commerce Operations team. • Assist in maintaining product data accuracy, category assignments, navigation, and content to ensure a seamless online experience.