Uniform Advantage (UA Brands)

• Develop and execute strategies to improve visibility across AI-powered search platforms and generative AI search experiences • Optimize website content and structure for AI-readability, semantic search, and conversational search queries • Improve AI discoverability through internal linking, topical authority, and entity optimization • Monitor AI search trends, LLM search behavior, and emerging AI retrieval technologies • Help increase brand citations and product visibility in AI-generated answers and AI search results • Lead structured data and schema markup initiatives across product pages, category pages, FAQs, editorial content, and organizational pages • Maintain and optimize JSON-LD schema implementations to improve machine readability and AI comprehension • Conduct technical SEO audits focused on crawlability, indexing, site architecture, and AI accessibility • Partner with developers to implement technical SEO enhancements and AI-readiness improvements • Identify opportunities to improve semantic page structure and AI retrieval performance • Partner with content teams to build AI-optimized and search-friendly content strategies • Support conversational search optimization and FAQ content development • Improve content organization and semantic relevance to support AI-powered search experiences • Help develop scalable content frameworks that improve organic search and AI-generated visibility • Monitor AI referral traffic, AI search visibility, and organic search performance metrics • Build dashboards and reporting frameworks to track AI discoverability and AI citation performance • Conduct competitive analysis across SEO, AI search, and digital discovery channels • Translate findings into actionable recommendations for marketing and development teams • Work closely with development, marketing, merchandising, analytics, and content teams • Communicate AI search opportunities and technical recommendations clearly to stakeholders • Support QA testing and implementation of SEO and AI-search-related initiatives

• Develop and execute strategies to improve visibility across AI-powered search platforms and generative AI search experiences • Optimize website content and structure for AI-readability, semantic search, and conversational search queries • Improve AI discoverability through internal linking, topical authority, and entity optimization • Monitor AI search trends, LLM search behavior, and emerging AI retrieval technologies • Help increase brand citations and product visibility in AI-generated answers and AI search results • Lead structured data and schema markup initiatives across product pages, category pages, FAQs, editorial content, and organizational pages • Maintain and optimize JSON-LD schema implementations to improve machine readability and AI comprehension • Conduct technical SEO audits focused on crawlability, indexing, site architecture, and AI accessibility • Partner with developers to implement technical SEO enhancements and AI-readiness improvements • Partner with content teams to build AI-optimized and search-friendly content strategies • Support conversational search optimization and FAQ content development • Improve content organization and semantic relevance to support AI-powered search experiences • Help develop scalable content frameworks that improve organic search and AI-generated visibility • Monitor AI referral traffic, AI search visibility, and organic search performance metrics • Build dashboards and reporting frameworks to track AI discoverability and AI citation performance • Conduct competitive analysis across SEO, AI search, and digital discovery channels • Communicate AI search opportunities and technical recommendations clearly to stakeholders • Support QA testing and implementation of SEO and AI-search-related initiatives.

• Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy. • Handling sensitive or confidential customer data in a professional, responsible manner. • Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios. • Using good judgment in resolving service issues. • Completing any special project assignments and assisting other departments during lower customer contact periods.

• Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy. • Handling sensitive or confidential customer data in a professional, responsible manner. • Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios. • Using good judgment in resolving service issues. • Completing any special project assignments and assisting other departments during lower customer contact periods.

• Drive revenue by converting inbound leads into closed business through consultative selling, timely follow-up, and strategic engagement across channels (calls, email, social, events). • Build and maintain strong, long-term relationships with clients by understanding their business needs, positioning tailored solutions, and acting as a trusted advisor to drive retention and expansion. • Own and manage a healthy sales pipeline, ensuring accurate forecasting, consistent activity, and progression of opportunities through each stage of the sales cycle. • Identify and execute opportunities to expand by increasing wallet share through cross-selling, upselling, and program enhancements. • Partner with internal teams (operations, marketing, customer experience) to ensure seamless onboarding, execution, and high client satisfaction. • Maintain a strong understanding of market trends, customer buying behaviors, and competitive offerings to effectively position solutions and influence decision-making.

• Manage different queues of inbound phone calls, emails, and chats in English and Spanish, taking complete ownership of each interaction from first contact through final resolution, including documentation and follow-up when required. • Resolve complex service scenarios, including billing inquiries, order placement or modification, exchanges, refunds, and system troubleshooting. • Navigate multiple internal systems simultaneously while meeting defined handle-time, quality, and compliance expectations. • Exercise sound judgment to balance customer satisfaction with business guidelines, ensuring fair and consistent outcomes. • Handle sensitive and confidential customer information with professionalism and discretion. • Collaborate cross-functionally and support offline tasks, special projects, or other departments during lower contact-volume periods.

• Provide customer solutions with a demonstrated understanding of the Uniform Advantage pricing models and operational structure for corporate accounts totaling up to $1.49M in annual sales. • Establish and nurture productive, professional relationships with key decision-makers to achieve defined short and long-term account strategies. • Maintain a current understanding of competitor prices, products, and service offerings so that our capabilities can be highlighted. • Lifecycle management-proactively reviews, clarifies, and validates customer needs on an ongoing basis. • Partners with the management team to provide creative solutions to achieve quotas and strategic account objectives. • Ability to multi-task between sales efforts and various solutions in an independent, dynamic environment.

• Provide customer solutions with a demonstrated understanding of the Uniform Advantage pricing models and operational structure for corporate accounts totaling up to $1.49M in annual sales. • Establish and nurture productive, professional relationships with key decision-makers to achieve defined short and long-term account strategies. • Maintain a current understanding of competitor prices, products, and service offerings so that our capabilities can be highlighted. • Lifecycle management-proactively reviews, clarifies, and validates customer needs on an ongoing basis. • Partners with the management team to provide creative solutions to achieve quotas and strategic account objectives. • Ability to multi-task between sales efforts and various solutions in an independent, dynamic environment.

• Monitor and review e-commerce website functionality, identifying bugs or performance issues through regular site audits and testing. • Enter, manage, and follow up on IT tickets; coordinate with the IT and web development teams to ensure timely resolution of reported issues. • Conduct quality assurance (QA/ UAT) testing after bug fixes or system updates to verify successful resolution and functionality. • Maintain and update third-party platform integrations including Yotpo, OneTrust, and Narvar; ensure settings, feeds, and content remain accurate and up to date. • Support internal search functionality, ensuring relevant and optimized results for customers via Bloomreach. • Develop and maintain documentation of recurring website issues, bug trends, and standard operating procedures (SOPs) for ticket management. • Cross-train on all product setup processes within Salesforce Commerce Cloud in partnership with the E-commerce Operations team. • Assist in maintaining product data accuracy, category assignments, navigation, and content to ensure a seamless online experience.

• Support warehouse workforce management processes such as accurately executing creating and updating employee schedules and timesheets as well as providing timely feedback on attendance violations and discrepancies to managers for corrective action. • Investigate operational data inconsistencies such as product and inventory information and share well-validated findings with business stakeholders. • Track product and shipment data across multiple systems and provide accurate, actionable reports to relevant business teams. • Perform regular data audits to ensure consistency, accuracy, and compliance across internal systems. • Prepare accurate and actionable reports on operational information to support decision-making by relevant business teams. • Provide support for ad-hoc projects and initiatives as assigned, ensuring timely and quality deliverables. • Collaborate cross-functionally to ensure operational data is accurate, timely, and actionable for warehouse operations.