Narvar

Role Description Narvar is looking for a high-potential B.Tech graduate with a strong foundation in Artificial Intelligence and process automation to join our team as an AI Consultant for a 12-month engagement. You will work directly on high-impact projects that use AI to automate and transform our HR and Finance functions. This is a senior internship role with real ownership and accountability. You will be expected to independently drive projects end-to-end — from understanding the problem, designing the solution, building and testing it, and handing it over to business teams. You will work closely with senior HR and Finance leaders, and your output will directly affect how hundreds of employees experience these functions. Given the compensation and duration, we expect candidates who can demonstrate either strong academic performance in AI/ML, prior projects, or hands-on experience with AI tools. Fresh thinking combined with technical seriousness is what we are looking for. Day-to-day - HR Projects - Build and maintain an AI-powered HR chatbot that answers employee questions about policies, leave, payroll, and benefits. - Design and test conversation flows for the chatbot — writing instructions, testing responses, and continuously improving accuracy. - Help digitise and organise HR policy documents so the AI can read and reference them correctly. - Analyse common employee queries to identify gaps in HR documentation and recommend content updates. - HR Operations Automation - Automate repetitive HR tasks such as leave tracking, onboarding checklists, exit checklists, and document collection using appropriate tools. - Build AI agents that monitor, update, and distribute HR dashboards to Executives and Managers — reducing manual reporting effort. - Design automated workflows that surface key HR metrics (headcount, attrition, leave utilisation) to the right stakeholders at the right time. - Performance Management Automation - Automate performance review cycle processes — reminder workflows, form collection, status tracking, and escalation nudges. - Build tools to aggregate and visualise performance data for managers, removing manual consolidation from spreadsheets. - Design AI-assisted pipelines to flag review completion rates, identify bottlenecks, and generate summary reports for HR leadership. - Talent Acquisition & Recruitment - Build dashboards and automated reports tracking talent acquisition metrics — pipeline volume, source effectiveness, time-to-offer, and offer acceptance rates. - Design AI-assisted application review workflows to help the recruitment team prioritise and triage high volumes of applications faster. - Automate candidate communication touchpoints such as acknowledgement emails, status updates, and interview scheduling reminders. - Create tools that surface hiring funnel analytics to Hiring Managers and HR leadership in real time. - Finance Projects - Automate routine finance workflows such as invoice processing, expense categorisation, and reimbursement tracking. - Build simple AI-assisted tools to flag anomalies or inconsistencies in financial data. - Create automated reports and dashboards using Google Sheets or similar tools, reducing manual data entry. - Assist in mapping existing manual finance processes and proposing AI-based alternatives. - Test and document automation tools before they are rolled out to the finance team. Qualifications - B.Tech degree in Computer Science, AI/ML, Data Science, Electronics, or related branch — 2024 or 2025 pass-out. - Demonstrable hands-on experience with AI tools — projects, hackathons, internships, or self-built tools all count. - Working knowledge of Python — able to write scripts, use libraries, and debug independently. - Strong understanding of at least one AI/ML concept: LLMs, NLP, classification, automation pipelines, or similar. - Comfortable working with Google Workspace (Docs, Sheets, Drive) and cloud-based tools. - Excellent written communication in English — you will be writing specifications, documentation, and chatbot content. - Ability to manage your own work, meet deadlines, and proactively communicate blockers. Bonus points - Experience with LLM APIs — OpenAI, Anthropic Claude, or Google Gemini. - Prior internship or freelance project involving AI, automation, or data — even if short. - Familiarity with no-code/low-code tools: Zapier, Make, Botpress, Flowise, or similar. - Basic understanding of HR or Finance workflows from coursework, projects, or prior exposure. - A GitHub profile, portfolio, or any public evidence of what you have built. - Experience with prompt engineering, RAG pipelines, or building chatbots. Benefits - Hands-on experience that most fresh graduates do not get from classroom learning alone. - How to build and deploy a working AI chatbot using real enterprise tools. - How to design automated workflows that replace manual, repetitive tasks. - How to work with HR and Finance stakeholders to understand their pain points and translate them into technical solutions. - Practical exposure to AI tools, APIs, and no-code platforms used in Indian companies. - How to document, test, and hand over a technical project to a non-technical team. - Real experience you can put on your resume and explain confidently in interviews. Company Description Narvar is on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. - Works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. - Served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. - Pioneering the post-purchase movement means navigating into the unknown. - We are an equal-opportunity employer and value diversity at our company.

• Design and deploy machine learning algorithms for use cases spanning e-commerce, consumer trends, markets, logistics, and new products • Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc • Work with large unstructured data • Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users through your work • Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies that the entire team use • Provide thought leadership to a team through high quality write-ups, reviews, and a strong vision grounded in practical experience and a wider industry view

• Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery • Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features • Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly • Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams • Improve data quality and reliability through testing, observability, alerting, and validation frameworks • Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions • Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions

• Diagnose and resolve high-priority, complex technical issues • Conduct thorough root cause analysis of recurring issues • Ensure high ticket productivity while maintaining a minimal backlog • Manage and prioritize incidents and service requests using internal tools • Serve as the main escalation point for critical issues • Provide On Call support in rotation including weekends • Work with cross functional teams to drive resolution to critical customer issues

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day - Own the health and success of your customers from go-live through to renewal and expansion - Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy - Use data insights to track client health, and forecast and mitigate risk of churn - Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers - Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently - Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for - Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts - Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail - Influence product, success, support, and sales teams to get things done - Enjoy working in a fast-paced environment and have strong project management and communication skills - Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence - Articulate the value proposition of a technology platform to meet client needs - Comfortable collaborating with both technical and business teams - BA/BS - Domain knowledge of retail, e-commerce, or logistics is a plus - Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $125,000—$175,000 CAD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Location: Remote (Canada) The Role At the intersection of bleeding edge technical recruitment and executive strategy, you will be the driving force behind how we scale our most critical teams. As a Lead Talent Acquisition Partner, you aren’t just filling seats; you are a talent consultant and a cultural architect. You will lead the charge in identifying top-tier technical talent and executive leadership, ensuring that every hire elevates our collective bar for excellence. Working closely with our CTO and Senior Engineering leaders, you will act as a talent scout and a strategic advisor, coaching hiring managers on best practices while navigating the complexities of a competitive global market. Whether you’re architecting a new sourcing strategy or closing a high-stakes executive candidate, you’ll have the autonomy to make a massive impact on our trajectory. Day-to-day - Full-Cycle Ownership: Manage the end-to-end recruitment process for senior technical roles and strategic leadership positions, from initial approval to offer. - Strategic Sourcing: Build and maintain a robust pipeline of passive talent through creative sourcing, networking, and leveraging data-driven insights. - Stakeholder Coaching: Act as a trusted advisor to hiring managers, providing market intelligence, refining job profiles, and coaching them on inclusive interviewing techniques. - Negotiation & Closing: Lead complex offer negotiations, including base, bonus, and equity structures, ensuring a high conversion rate and a world-class candidate experience. - Process Evolution: Identify bottlenecks in our hiring funnel and implement scalable solutions to improve speed-to-hire without compromising on quality. What we’re looking for - 7+ years of experience in full-cycle recruitment, with a significant focus on technical environments (Software Engineering, Product, Data Science, AI). - Proven track record in leadership or executive-level hiring, demonstrating the ability to navigate complex stakeholder relationships and high-stakes negotiations. - Deep Technical Fluency: You understand the difference between a backend engineer and a systems architect, and you can speak the language of the candidates you’re sourcing. - Data-Driven Mindset: You use metrics (like pass-through rates and source of hire) to tell a story and influence hiring decisions. - Owner Mentality: You thrive in ambiguity and are comfortable building processes from scratch in a fast-evolving landscape. - Empathy-First Approach: You prioritize the candidate experience above all else, ensuring every person walks away with a positive impression of the brand. Bonus Points - Previous experience at a fast paced startup - Experience using modern ATS platforms (e.g., Greenhouse, Lever) and advanced sourcing tools beyond LinkedIn Recruiter (Findem, Gem, Juicebox, Seekout, etc) - A background in "Talent Intelligence"—using market mapping to help leadership decide where to open new hubs or offices - Experience operating within a Globally distributed team Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $134,400—$176,100 CAD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

• Manage the end-to-end recruitment process for senior technical roles and strategic leadership positions • Build and maintain a robust pipeline of passive talent • Act as a trusted advisor to hiring managers • Lead complex offer negotiations • Identify bottlenecks in our hiring funnel and implement scalable solutions

Role Description Narvar is hiring! We are seeking a Strategy & Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution. This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business. Key Pillars of the Role - Analytics & Strategic Storytelling - Define how Narvar communicates its value to the Board, investors, and the market. - Value Framework: Evolve the metrics and logic for how we value products in an AI-first world. - Board & Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team. - Translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory. - Performance Architecture: Design and maintain a "Control Tower"—develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency. - AI Transformation Program Management - Drive a central role in Narvar’s internal AI evolution. - Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments. - Measurement Frameworks: Own the "Source of Truth" for AI progress. - Develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact. - Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company. - CEO-Sponsored Initiatives - Take on additional CEO-sponsored cross-functional initiatives (AI-adjacent or otherwise) where similar skills are needed: structured problem-solving, cross-org execution, and change leadership. Qualifications - 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company. - Startup and transformation experience within the SaaS/B2B space is strongly preferred. - A passion for measurement; comfortable defining KPIs, designing skill frameworks, and building models to quantify business value. - Gift for slide design and executive writing; ability to turn raw data into a story that influences a Boardroom. - Self-motivated, "builder" mindset; thrives in fast-paced environments and can manage multiple high-priority strategic initiatives. - Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI); practical, "human-first" lens on how non-technical teams adopt new tech. Benefits - Opportunity to work with a diverse range of clients including GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. - Work in a company that values innovation and a sense of adventure. - Participate in celebrations of professional wins, baby showers, birthday parties, and more. - Equal-opportunity employer that values diversity and does not discriminate on various bases. Company Description We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

• Map where AI is used internally across R&D, GTM, and G&A • Define a focused internal AI adoption strategy • Establish a measurement framework for internal AI • Act as program owner for internal AI adoption • Partner with product/engineering, data/platform, security, and IT • Design and run internal AI skills programs

• Lead the UX vision and strategy • Design for complex systems • Collaborate deeply with product managers and engineering leads • Mentor and elevate junior talent • Communicate with impact to stakeholders • Champion a strong foundation in information architecture